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Roku app "sticks" on login


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#1 Starlionblue OFFLINE  

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Posted 29 November 2019 - 02:05 AM

In the past week or two, the Roku app has more often than not been stuck on "spinning circle" after the user password is entered.

 

Typically this can be resolved by going back to Roku Home and then restarting Emby. However sometimes a full restart of the Roku is required.

 

Server log can be found here. 

 

Any suggestions?



#2 Luke OFFLINE  

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Posted 29 November 2019 - 02:09 AM

Hi there, since you're running behind on your beta, the first thing i would do is update.


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#3 Starlionblue OFFLINE  

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Posted 29 November 2019 - 02:15 AM

Oops! The dashboard was not showing an update notice. (It is now.)  :)

 

I'll try that.


Edited by Starlionblue, 29 November 2019 - 02:17 AM.


#4 Luke OFFLINE  

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Posted 29 November 2019 - 01:08 PM

Great, thanks.



#5 Starlionblue OFFLINE  

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Posted 01 December 2019 - 07:18 AM

Hiya. Sorry it took so long to get back. I'm still having this issue after I updated.

 

Here's the latest server log. The first login attempt was unsuccessful and hung at "spinning circle". I went back to Roku Home and tried again, and this time it worked.



#6 Luke OFFLINE  

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Posted 01 December 2019 - 04:39 PM

 

 

I went back to Roku Home and tried again, and this time it worked.

And then does it happen again after that?



#7 Starlionblue OFFLINE  

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Posted 01 December 2019 - 07:48 PM

It isn't a consistent error unfortunately.

 

Typically, the first login after starting the Roku hangs. But not always. Typically, subsequent logins do not hang.



#8 Luke OFFLINE  

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Posted 02 December 2019 - 01:49 PM

What version of the Roku app are you on?



#9 Starlionblue OFFLINE  

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Posted 02 December 2019 - 11:31 PM

What version of the Roku app are you on?

 

3.0.1.93



#10 Luke OFFLINE  

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Posted 05 December 2019 - 04:31 PM

Are you signing in with Emby Connect, or your local login?



#11 Starlionblue OFFLINE  

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Posted 05 December 2019 - 10:28 PM

Are you signing in with Emby Connect, or your local login?

 

Local login. I have 4-5 users and only I have an Emby Connect account.



#12 Starlionblue OFFLINE  

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Posted 05 December 2019 - 11:12 PM

Here is the log from this morning. Tried logging in three times and got stuck every time.


Edited by Starlionblue, 05 December 2019 - 11:13 PM.


#13 ebr OFFLINE  

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Posted 06 December 2019 - 11:17 AM

I see login succeeding from the server standpoint.  Exactly where does this happen.  Please tell us step by step each screen and input.

 

Also, when it "sticks" is the spinner spinning or stopped?



#14 Starlionblue OFFLINE  

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Posted 06 December 2019 - 08:51 PM

I see login succeeding from the server standpoint.  Exactly where does this happen.  Please tell us step by step each screen and input.

 

Also, when it "sticks" is the spinner spinning or stopped?

 

  • I click on the Emby app in Roku. There's a brief loading period with "Welcome to Emby" (I think) and a spinner.
  • The "Select server" screen comes up.
  • I click on a user.
  • The enter password screen comes up.
  • I enter the password and press enter.
  • This is where it gets stuck. Spinning circle on screen.

 

The circle keeps spinning. I've waited several minutes with no effect. By contrast with a successful login the main Emby screen starts loading within a few seconds-



#15 ebr OFFLINE  

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Posted 07 December 2019 - 02:01 PM

Can you back out of the spinning circle?



#16 Starlionblue OFFLINE  

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Posted 07 December 2019 - 10:21 PM

Can you back out of the spinning circle?

 

Pressing "back" has no effect. The only way to get out of it is to press Roku "Home", which brings me back to the home screen. I can then start Emby again and try to log in again.



#17 ebr OFFLINE  

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Posted 08 December 2019 - 10:25 AM

Hi.  Can you PM @speechles some credentials so he can try to reproduce the problem while he views the log?

 

Thanks.



#18 speechles OFFLINE  

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Posted 08 December 2019 - 12:12 PM

I left a PM to explain what to do. I have a few hours this morning to chase this otherwise it may take until tonight before I can check this. It is my daughters 21st birthday today. Going to do the cake, gifts, and then let her go bar hopping with her friends. Every 21st birthday involves booze and that is natural. Drink with your parents is lame. I agree.  ;)


Edited by speechles, 08 December 2019 - 12:13 PM.


#19 speechles OFFLINE  

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Posted 09 December 2019 - 01:10 PM

@Starlionblue

 

Thank you for access to your server.

 

Now for the good news:

Testing this and... it works flawlessly for me. I can enter but every time I have to enter credentials again. Just tried this again this morning and it works fine. It isn't respect the fact I have remember user set but it does let me manually log in which then logs me in and loads the home screen.

 

Now the bad news:

It worked for me consistently. I have no idea what causes this hang for you. Is this consistent for you that it fails to login and sticks? Perhaps you need to go to your Emby server dashboard and look at the devices tab. Delete every Roku listed there. Do not worry that is just a list of devices that have connected and their auth token to identify with next time.  When the apps connect to your server again they will show in the devices tab again. That is all the devices tab is. A way for you to identify "what" has been on your server. Maybe somehow that has misidentified you? It is possible. 

 

If this is still an issue for you when using the latest Emby Beta for Roku please let us know. We want to solve this if this is an issue for you. Thanks. ;)


Edited by speechles, 09 December 2019 - 01:13 PM.

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#20 Starlionblue OFFLINE  

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Posted 09 December 2019 - 07:22 PM

@Starlionblue

 

Thank you for access to your server.

 

Now for the good news:

Testing this and... it works flawlessly for me. I can enter but every time I have to enter credentials again. Just tried this again this morning and it works fine. It isn't respect the fact I have remember user set but it does let me manually log in which then logs me in and loads the home screen.

 

Now the bad news:

It worked for me consistently. I have no idea what causes this hang for you. Is this consistent for you that it fails to login and sticks? Perhaps you need to go to your Emby server dashboard and look at the devices tab. Delete every Roku listed there. Do not worry that is just a list of devices that have connected and their auth token to identify with next time.  When the apps connect to your server again they will show in the devices tab again. That is all the devices tab is. A way for you to identify "what" has been on your server. Maybe somehow that has misidentified you? It is possible. 

 

If this is still an issue for you when using the latest Emby Beta for Roku please let us know. We want to solve this if this is an issue for you. Thanks. ;)

 

Thanks very much for taking the time to personally have a look.

 

I updated the server to 4.4.0.1 yesterday, and have not had issues since then. We shall see how it goes moving forward. :)


Edited by Starlionblue, 09 December 2019 - 07:22 PM.





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