Windows 10 client not working anymore

[mlapoint 10]

I am having an issue with the Windows 10 client connecting to my Emby Server.

 

The client is connecting ok and I can click on Recordings or TV Shows and that works ok.  Then I click on Halfwits and Heroes which works ok.  Then I click on the episode I want to watch and that is where the problem begins.  I click on Episode 1 and it eventually comes back and starts playing but it is 15 minutes to 1 hour later that it starts.

 

This is the  list of how my Emby Server is setup:

Server: Ubuntu 18.04.3

Connects over Ethernet through a switch to my NAS where the data files are stored

NAS: WD My Cloud 4 TB

Connects back through the switch to my WiFi router

WiFi Router: Netgear R7000

video is sent wirelessly to my laptop

Laptop: About a 1 yr. old laptop that I have converted the 1 TB HD to two SSDs

 

 

Emby runs fine on both Roku's we have plus on my Samsung Tab S4 tablet and on the server itself so I believe this is a Windows 10 issue.

 

I will connect the Emby log.

 

Windows worked just fine for several years even though I was on a different Ubuntu version.

 

Please let me know how I can get Windows to work again.

 

Thank You,

Mike LaPointe

mike.lapointe@.com

Edited November 24, 2019 by mlapoint

[Luke 40082]

Hi there, in this log, what did you try to play and at what time? Thanks.

[mlapoint 10]

Ok, I removed the previous log and attached the actual log from my Ubuntu system (embyserver.txt).  Between 7:30 and 7:50 I tried playing 1-Heroes & Halfwits - Episode One.mp4 and it worked, but it didn't start playing for over 10 minutes.

 

Thank You,

Mike

[Luke 40082]

Hi there, the log is missing. Did you forget to attach it?

[mlapoint 10]

I did repost the log in the original post, but I will attach it here as well.

 

Thank You,

Mike

embyserver.txt

[Luke 40082]

Have you tried rebooting both the server machine as well as the machine running the windows app?

[mlapoint 10]

I just tried that and it still doesn't work. 

Mike

[Luke 40082]

Have you tried running a hard disk scan to check for possible drive failures?

[mlapoint 10]

Ok, I did check all of the drives and did find some errors in the WD My Cloud 4TB NAS.  I moved some of the data to the Ubuntu Machine and repointed Emby to it there.  Then I tried watching again on Roku and it works fine (still).  Finally, I tried watching on Windows Emby Theatre and it failed again.  I tried watching "5-Super Saiyan Buckland - High Rollers D&D - Episode 5 (14th February 2016).webm" and it is still not working.

 

I have attached the log from 8am to 8:12am.

 

Thank You,

Mike

Emby server log 3.txt

[Luke 40082]

Is this only happening with webm files?

[mlapoint 10]

I just moved a .mp4 file into that directory and that seemed to work ok.  It took about 1 minute to play, but that may be the Linux machine's speed so I am not worried about it.

 

Thank You,

Mike

[Luke 40082]

I'll do some testing with webm files. Thanks for the feedback.