simonlange1971 3 Posted November 15, 2019 Share Posted November 15, 2019 Vor 13 Stunden bezahlt und noch immer kein Key. Auch keine direkt erreichbaren Support der für zahlende Kunden obligatorisch sein sollte. Wem muss ich den Una-Bomber auf den Hals hetzen damit endlich Bewegung in die Sache kommt? Bestellnummer: GPA.3332-7665-8922-50795 Bestelldatum: 14.11.2019 23:00:26 MEZ *grummel* Simon Link to comment Share on other sites More sharing options...
Happy2Play 8281 Posted November 15, 2019 Share Posted November 15, 2019 Please email billingsupport@emby.media with all subscription issue. https://emby.media/community/index.php?/topic/27502-premiere-faq-please-read-new-support-procedure/ Link to comment Share on other sites More sharing options...
simonlange1971 3 Posted November 15, 2019 Author Share Posted November 15, 2019 I did. 10 hours ago. Not even a reply that they did get my mail. Very unprofessional. But... i gonna resend- again - the same again. -.- Grrrr Link to comment Share on other sites More sharing options...
Happy2Play 8281 Posted November 15, 2019 Share Posted November 15, 2019 Sorry there is only one person that handle this and he will get to this as soon as possible. He should be waking up any time now. Link to comment Share on other sites More sharing options...
simonlange1971 3 Posted November 15, 2019 Author Share Posted November 15, 2019 ONE Person?! Serious? No automated process? Not even an otrs or similar? WOW! ... Link to comment Share on other sites More sharing options...
Happy2Play 8281 Posted November 15, 2019 Share Posted November 15, 2019 I am pretty sure it is automated, but if there are/were issues then he will let you know. But you could always try the forgot key via the server Dashboard- Emby Premiere. Link to comment Share on other sites More sharing options...
simonlange1971 3 Posted November 15, 2019 Author Share Posted November 15, 2019 The forgot key process does not work. Link to comment Share on other sites More sharing options...
Happy2Play 8281 Posted November 15, 2019 Share Posted November 15, 2019 Sorry you will have to wait for the admin to respond to the email. Link to comment Share on other sites More sharing options...
simonlange1971 3 Posted November 15, 2019 Author Share Posted November 15, 2019 I know. You seem not to be a member of staff. Link to comment Share on other sites More sharing options...
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