17 replies to this topic

[rkrick99]

I am able to access my server and see movies listed. when trying to play i get a spinning circle and nothing plays

 

ipad 4th gen 

ios 10.3.3

 

[Luke]

Hi there, please attach the emby server log from when this happened.

Are you not able to update iOS?

[rkrick99]

I will attach logs when I get home. This iPad is not able to update to a newer version of iOS.

[Luke]

Ok great, thanks. Are you saying this is a new problem with the latest app update, or had you not tried earlier versions before?

[rkrick99]

It worked with earlier version of the Emby app

[Luke]

Can you try the online web app using safari on the ipad:

http://app.emby.media

 

Are you able to play there?

[rkrick99]

Yes I can play a movie using app.emby.media

[rkrick99]

I have attached log from today when trying to play through  the IOS app

[Luke]

Hi @rkrick99, did you forget to attach the server log? Thanks !

[rkrick99]

sorry it should be now 

Attached Files

•  embyserver.txt   981.93KB   2 downloads

[Luke]

What version of the app do you have installed? it looks like you were able to successfully start playing the boss baby, no?

[rkrick99]

That was through the browser current app version 1.8.6

[Grammatron]

I have the same problem using the latest iOS Emby app 1.8.6 on an iPad running iOS 10.3.4.  After the app updated from 1.8.5 to 1.8.6, Emby launches, sees the server and can browse but all files fail to play any content.  The screen just hangs with a spinning icon.
With the Emby app updated to 1.8.6 running on iOS 12.4.3, everything still works and plays fine.

[Luke]

Do you have music in your library? Are you able to play that?

[rkrick99]

I will test music when i get home later today.

[Luke]

I've got this resolved for the next update to the app. Thanks.

[Grammatron]

Thanks Luke!  When will the update be available to install?

 

I didn't have music set up in my library, only videos.  I added a music folder and got the same results on the same devices; iOS 10.3.4 fails to play but iOS 12.4.3 plays music fine.

[Luke]

Emby for iOS 1.8.7 has been released to resolve this. Thanks.