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not able to play movies


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#1 rkrick99 OFFLINE  

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Posted 08 November 2019 - 12:23 PM

I am able to access my server and see movies listed. when trying to play i get a spinning circle and nothing plays

 

ipad 4th gen 

ios 10.3.3

 



#2 Luke OFFLINE  

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Posted 08 November 2019 - 01:03 PM

Hi there, please attach the emby server log from when this happened.

Are you not able to update iOS?

#3 rkrick99 OFFLINE  

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Posted 08 November 2019 - 01:22 PM

I will attach logs when I get home. This iPad is not able to update to a newer version of iOS.

#4 Luke OFFLINE  

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Posted 08 November 2019 - 06:37 PM

Ok great, thanks. Are you saying this is a new problem with the latest app update, or had you not tried earlier versions before?



#5 rkrick99 OFFLINE  

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Posted 08 November 2019 - 07:21 PM

It worked with earlier version of the Emby app

#6 Luke OFFLINE  

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Posted 08 November 2019 - 10:57 PM

Can you try the online web app using safari on the ipad:

http://app.emby.media

 

Are you able to play there?



#7 rkrick99 OFFLINE  

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Posted 09 November 2019 - 09:47 AM

Yes I can play a movie using app.emby.media

#8 rkrick99 OFFLINE  

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Posted 09 November 2019 - 01:09 PM

I have attached log from today when trying to play through  the IOS app



#9 Luke OFFLINE  

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Posted 09 November 2019 - 03:22 PM

Hi @rkrick99, did you forget to attach the server log? Thanks !



#10 rkrick99 OFFLINE  

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Posted 09 November 2019 - 05:16 PM

sorry it should be now 

Attached Files



#11 Luke OFFLINE  

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Posted 09 November 2019 - 08:22 PM

What version of the app do you have installed? it looks like you were able to successfully start playing the boss baby, no?



#12 rkrick99 OFFLINE  

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Posted 09 November 2019 - 09:25 PM

That was through the browser current app version 1.8.6

#13 Grammatron OFFLINE  

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Posted 11 November 2019 - 09:13 AM

I have the same problem using the latest iOS Emby app 1.8.6 on an iPad running iOS 10.3.4.  After the app updated from 1.8.5 to 1.8.6, Emby launches, sees the server and can browse but all files fail to play any content.  The screen just hangs with a spinning icon.
With the Emby app updated to 1.8.6 running on iOS 12.4.3, everything still works and plays fine.



#14 Luke OFFLINE  

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Posted Yesterday, 02:05 AM

Do you have music in your library? Are you able to play that?



#15 rkrick99 OFFLINE  

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Posted Yesterday, 11:41 AM

I will test music when i get home later today.



#16 Luke OFFLINE  

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Posted Yesterday, 11:47 AM

I've got this resolved for the next update to the app. Thanks.

#17 Grammatron OFFLINE  

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Posted Yesterday, 12:21 PM

Thanks Luke!  When will the update be available to install?

 

I didn't have music set up in my library, only videos.  I added a music folder and got the same results on the same devices; iOS 10.3.4 fails to play but iOS 12.4.3 plays music fine.






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