In-Progress NVIDIA SHIELD - Playback Controls Missing

[OmniiOMEGA 6]

Was watching Billy Madison in MKV and noticed the playback controls are missing even though it’s an MKV file?

 

 

 

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[Luke 30161]

Hi, did you try pressing a button on the remote to pull up the osd?

[OmniiOMEGA 6]

Yep and there was only a pause button, I couldn’t skip, couldn’t navigate through chapters or anything?

 

Weird bug

 

 

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[Luke 30161]

What emby app are you using?

[OmniiOMEGA 6]

Emby for Android, latest version on google play store for NVIDIA SHIELD

 

 

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[Luke 30161]

Ok that is our mobile app. This is app you should be using on the Shield TV:

 

https://emby.media/emby-for-nvidiashield.html

[OmniiOMEGA 6]

I’m pretty sure I am using that one, there’s only one Emby app on the google play store and that’s how I’ve downloaded it?

 

Anyway the weird thing is the playback controls for the mkv file can you explain?

 

 

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[ebr 12979]

Hi.  If you go to the app settings screen, what is the version number displayed there?

[OmniiOMEGA 6]

I’ve just tried iOS for Emby and another weird thing here:

It has a continuous loop of seconds and I don’t have a full bar of the length of the movie so I can’t skip to say 1:03

 

Version of Emby for NVIDIA SHIELD is 1.7.54g Registered

 

 

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[OmniiOMEGA 6]

No fast forward on NVIDIA SHIELD

Weird loop bar on iOS

ATT evidence:

 

 

 

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[OmniiOMEGA 6]

Evidence for SHIELD

 

 

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[OmniiOMEGA 6]

Codec for movie is:

 

 

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[Luke 30161]

Regarding iOS, try using the iOS app instead of the browser. The "weird loop bar" is coming from the browser.

[OmniiOMEGA 6]

It’s on both Luke

 

I’ve tried the Emby app as well

I’m telling you it’s probably a codec issue

 

 

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Edited November 6, 2019 by OmniiOMEGA

[Luke 30161]

What happens in the iOS app?

[ebr 12979]

If you look at the detail screen for that item, it doesn't have a length, correct?

 

Try manually refreshing that item (there is an option to do this on the Shield detail screen).

[OmniiOMEGA 6]

Here is what I mean everyone on Emby for iOS

 

 

See the weird bar of the movie? It doesn’t show as the full length of the movie?

 

It’s something to do with this codec or is it a naming problem for Emby?

 

 

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[OmniiOMEGA 6]

Regarding iOS, try using the iOS app instead of the browser. The "weird loop bar" is coming from the browser.

It’s both, the web version and the app version 1.8.7 (0)

 

 

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[Luke 30161]

Ok so please try what ebr said. Thanks.

[OmniiOMEGA 6]

Ok so please try what ebr said. Thanks.

How will that fix the issue for iOS?

 

 

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[mastrmind11 708]

How will that fix the issue for iOS?

 

 

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because it will rescan the movie and potentially give it a runtime, which is what's causing your issue...   you have nothing to lose by trying it.

[OmniiOMEGA 6]

because it will rescan the movie and potentially give it a runtime, which is what's causing your issue... you have nothing to lose by trying it.

Mm I agree all well and true but I also have the same issue on iOS so doing that for the SHIELD might work but what about iOS?

 

I still think it’s codec or weird name of the file that’s causing this strange loop back bar, anyone in this community seen this before surely?

 

 

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[Q-Droid 305]

I've had similar problems with corrupted files. Running the file through ffmpeg to create a new container using copy option for the streams usually fixes it for me.

 

Have you run ffprobe on the file?

Edited November 7, 2019 by Q-Droid

[ebr 12979]

Mm I agree all well and true but I also have the same issue on iOS so doing that for the SHIELD might work but what about iOS?

 

I still think it’s codec or weird name of the file that’s causing this strange loop back bar, anyone in this community seen this before surely?

 

 

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The refresh is done on the server so it will affect all apps.

 

If that doesn't work, you may need to remux it as Q-droid suggests.

[OmniiOMEGA 6]

Hey everyone it’s all fixed now, converted the mkv and remuxed it and now it’s working like normal, strange bug

 

 

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Edited November 14, 2019 by OmniiOMEGA