Question on Phone Mobile Data Plan

[rajeev2liz 1]

Hello all am new here i just finished setup emby and added movies on my PC which am using as my server, I downloaded the android emby app and I can watch all the movies perfectly fine on WiFi in my house. My question is if am out of the house where there is no WiFi and am using only my phones data plan the movies doesn't load on the emby mobile app at all. Thanks

[Luke 40079]

 

 

the movies doesn't load on the emby mobile app at all

 

Hi there, what exactly do you mean by this? What happens when you try?

[rajeev2liz 1]

when I leave the house and on the road for example and I open the emby mobile app all i get is a black screen with circle spinning around. I've attached a screenshot. Thanks 

[Luke 40079]

Have you tried restarting the app? Have you ever used remote access before with your Emby Server?

[rajeev2liz 1]

I have tried restarting the app. but i have never used remote access before i just started using emby a few days ago.

[Luke 40079]

Are you able to connect remotely using our online web app?

http://app.emby.media

[rajeev2liz 1]

I would like to thank you Luke for all your help I did find the solution to the problem, it was my firewall, silly me I should have known better. Thanks alot

[Luke 40079]

Thanks for the feedback !