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Can't exit, switch user, access settings, etc.


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#1 pmac OFFLINE  

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Posted 19 October 2019 - 04:27 PM

Lately this has been happening intermittently, but today it's been persistent, even after a restart of my PC.

 

I can't access the pop up menu for "exit, switch user, etc." via the BACKSPACE or ESC keys, or the back button on my remote. The only way I can access the menu is by navigating to my user icon and selecting the icon to bring the menu up, but even after doing so, none of the buttons do anything. They make a noise as if they were "clicked" but nothing happens; I need to ALT-F4 out of the program.

 

It's been happening the past couple of weeks, but generally after multiple attempts at reloading ET it eventually starts working, but it's never persisted this long before.

 

Between this and the well known issue of media files restarting after two minutes of playback (or the new one for me; after exactly two minutes I get kicked back to the media info screen), the WAF has been really dwindling in my household, which is unfortunate because I've been a full time user of this project since it was video browser.

 

I'm running ET 3.0.9 on Win10

 

 



#2 Luke OFFLINE  

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Posted 19 October 2019 - 04:33 PM

Hi, it seems to be OK in my testing here. Have you checked what command your back button is sending?



#3 pmac OFFLINE  

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Posted 19 October 2019 - 04:43 PM

Hi, it seems to be OK in my testing here. Have you checked what command your back button is sending?

I honestly can't remember what command it's sending; I believe it's backspace. It's been working for years up until recently, and even then, it's only periodically not working.

It's not just the remote though, backspace and esc on the keyboard have the same issue.

Since posting this, it's randomly started working fine again (using the remote or keyboard), but every once in a while it'll stop working. Everything else will be working fine as far as navigating the GUI, just can't use the popup menu, or access it using any method except for clicking on the user icon in the top right corner.

Edited by pmac, 19 October 2019 - 04:43 PM.


#4 Luke OFFLINE  

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Posted 19 October 2019 - 05:11 PM

Thanks for the feedback.


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#5 serpi OFFLINE  

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Posted 20 October 2019 - 09:19 AM

Same here.

 

It always happens after starting ET, then the back button on the homescreen will not work.

 

You first have to enter the symbol at the top right corner to switch user, after that, the back button works.

 

I think, it may even work after entering an item and returning to home screen.

 

But It surely doesn't work, if you start ET and then try to use the back button before doing something else.

 

Ciao, Alfred






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