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Can't access EMBY


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#1 SkyBod OFFLINE  

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Posted 19 October 2019 - 10:43 AM

Emby Premier 4.2.1.0-1

Synology 1513+ 4GB RAM - DSM 6.2.2-24922 Update 3

WIndows 10

Firefox 69.03 (x64)

 

 

Emby has suddenly become unusable. I haven't used it for some weeks and apart from a DSM update nothing has changed on my system.

 

The package center shows Emby as 'Running'. Clicking the 'Open' button produces a new Firefox tab that eventually times out with the message: "The connection has timed out The server at 192.168.0.200 is taking too long to respond.".

The Windows Emby Theatre app also fails with the message "We're unable to connect to the selected server right now. Please ensure it is running and try again."

 

I have uninstalled & reinstalled it.

 

Help!


Edited by SkyBod, 19 October 2019 - 12:40 PM.


#2 Luke OFFLINE  

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Posted 19 October 2019 - 02:07 PM

Hi there, can you try rebooting your NAS?



#3 SkyBod OFFLINE  

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Posted 19 October 2019 - 02:15 PM

Already done - four times - since I started trying to fix this three days ago. Windows rebooted twice and also tried Chrome and IE.



#4 Luke OFFLINE  

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Posted 19 October 2019 - 02:59 PM

Are you sure Emby Server is running?



#5 Luke OFFLINE  

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Posted 19 October 2019 - 03:00 PM

And is any Emby Server log created under

/var/packages/EmbyServer/target/var/logs

?



#6 SkyBod OFFLINE  

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Posted 19 October 2019 - 05:30 PM

drwxr-xr-x 2 embysvr users   4096 Oct 19 14:49 .
drwxr-xr-x 8 embysvr users   4096 Oct 19 14:48 ..
-rw-r--r-- 1 embysvr users    276 Oct 19 14:48 drmsetup.log
-rw-r--r-- 1 embysvr users  24748 Oct 19 14:14 embyserver-63707091352.txt
-rw-r--r-- 1 embysvr users  27226 Oct 19 14:45 embyserver-63707093306.txt
-rw-r--r-- 1 embysvr users  36522 Oct 19 21:49 embyserver.txt
-rw-r--r-- 1 embysvr users    264 Oct 19 14:48 embysvr.stderr
-rw-r--r-- 1 embysvr users  54022 Oct 19 14:49 embysvr.stdout
 

 

@FrostByte

How do I access the contents of these files?


Edited by Luke, 20 October 2019 - 02:32 AM.


#7 SkyBod OFFLINE  

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Posted 20 October 2019 - 06:47 AM

The server is running. Here are several files date-stamped around the last time I started Emby from the /var/log directory.

Attached Files


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#8 SkyBod OFFLINE  

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Posted 22 October 2019 - 12:32 PM

I didn't spot any clues in any of the log files - but I don't really know what I should be looking for....
I do have Plex running on the same NAS server without any problems.


Edited by SkyBod, 23 October 2019 - 01:53 AM.


#9 SkyBod OFFLINE  

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Posted 24 October 2019 - 12:39 PM

Anybody able to help?



#10 SkyBod OFFLINE  

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Posted 25 October 2019 - 12:51 PM

Any chance of a pointer to what I might look at next?



#11 SkyBod OFFLINE  

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Posted 01 November 2019 - 04:41 AM

I take it I'm on my own then?



#12 GiGo OFFLINE  

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Posted 01 November 2019 - 01:39 PM

Have you tried un-installing the emby package and re-installing?  It's a ball ache but something could of corrupted.



#13 SkyBod OFFLINE  

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Posted 03 November 2019 - 03:25 AM

Yes, three times. Also, I can install it on my Windows 10 machine and access Emby on my network - no problem. I want it on my Synology box though.


Edited by SkyBod, 03 November 2019 - 03:27 AM.


#14 SkyBod OFFLINE  

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Posted 07 November 2019 - 12:23 PM

I'm abandoning Emby. Doesn't  work, unable to find the cause of the failure, received no support. Waste of $119.


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#15 chacawaca OFFLINE  

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Posted 07 November 2019 - 12:33 PM

have you check firewall on your dsm, if you have change nothing in your emby config i dont see why it would have stop working. Something have changed on your DSM .



#16 SkyBod OFFLINE  

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Posted 07 November 2019 - 12:36 PM

Seriously, don't bother any more - I'm giving up on Emby. I'll continue using Plex.


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#17 MndWrp OFFLINE  

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Posted 07 November 2019 - 08:50 PM

Seriously, don't bother any more - I'm giving up on Emby. I'll continue using Plex.

Too bad.... However, if you ever try again, i think you have to grant read/write access to the emby user created on synology when you install the server.

Sent from my SM-G920W8 using Tapatalk
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#18 kadorken OFFLINE  

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Posted 08 November 2019 - 12:11 PM

Seriously, don't bother any more - I'm giving up on Emby. I'll continue using Plex.

I am trying both Emby and Plex as well (with Alexa access). I have Emby 'working' with Alexa now (after going the SSL certificate route). I remember having to grant access for the EmbySvr user to the mediafiles on the NAS before it would work.

 

When things used to work stop working, I always think of expired SSL certificates .....

 

Only issue at present it seems songs do not terminate after playing (sometimes). The dashboard shows the playtime as x.xx / x.xx (they are equal), then you get continued repeats of the song ending.



#19 Luke OFFLINE  

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Posted 15 November 2019 - 12:42 AM

@SkyBod, did you see this:

https://emby.media/c...16/#entry802859



#20 Interwebz OFFLINE  

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Posted 23 November 2019 - 05:26 PM

Hey,

 

Just want to add that my Emby server also got unstable after the latest DSM 6.2.2-24922-4 (worked on 6.2.2-24922-3). My Emby server crash randomly when starting a movie.  I can no longer start Emby server from Package Center either. It throws the following errors.

[2019-11-23 21:22:18 UTC] >> PID file [/var/packages/EmbyServer/target/var/esdaemon.pid] does not exist.
[2019-11-23 21:22:18 UTC] >> Emby Server is not running.
[2019-11-23 21:22:18 UTC] >> Starting Emby Server.
[2019-11-23 21:22:18 UTC] >> Waiting for daemon status to become [0].
[2019-11-23 21:22:18 UTC] >> Checking status [1/20].
[2019-11-23 21:22:18 UTC] >> Process [29059] exists.
[2019-11-23 21:22:18 UTC] >> Emby Server is running.
[2019-11-23 21:22:18 UTC] >> Target status is now [0].
[2019-11-23 21:22:26 UTC] >> Emby Server started successfully.
[2019-11-23 21:22:26 UTC] >> Exit status is [0].
[2019-11-23 21:22:27 UTC] >> Called by [/usr/syno/sbin/synopkgctlstopEmbyServer], with action [stop].

    | init,1
    |   └─sh,29273 -e /proc/self/fd/9
    |       └─synopkgctl,29275 stop EmbyServer
    |           └─start-stop-stat,29277 /var/packages/EmbyServer/scripts/start-stop-status stop

[2019-11-23 21:22:27 UTC] >> PID file [/var/packages/EmbyServer/target/var/esdaemon.pid] does not exist.
[2019-11-23 21:22:27 UTC] >> Emby Server is not running.
[2019-11-23 21:22:27 UTC] >> Stop request ignored, package is stopped!
[2019-11-23 21:22:27 UTC] >> Exit status is [0].
[2019-11-23 21:22:27 UTC] >> Called by [synoscgi_SYNO.Core.Package_2_list], with action [status].

    | init,1
    |   └─SYNO.Core.Packa,29223
    |       └─start-stop-stat,29240 /var/packages/EmbyServer/scripts/start-stop-status status

[2019-11-23 21:22:27 UTC] >> Process [29059] does not exist.
[2019-11-23 21:22:27 UTC] >> Removed PID file [/var/packages/EmbyServer/target/var/esdaemon.pid].
[2019-11-23 21:22:27 UTC] >> Ensuring package status is correct in DSM.
[2019-11-23 21:22:27 UTC] >> Emby Server is not running.
[2019-11-23 21:22:27 UTC] >> Exit status is [1].
[2019-11-23 21:22:30 UTC] >> Called by [synoscgi_SYNO.Core.Package_2_list], with action [status].

    | init,1
    |   └─SYNO.Core.Packa,29223
    |       └─start-stop-stat,29405 /var/packages/EmbyServer/scripts/start-stop-status status

[2019-11-23 21:22:30 UTC] >> PID file [/var/packages/EmbyServer/target/var/esdaemon.pid] does not exist.
[2019-11-23 21:22:30 UTC] >> Emby Server is not running.
[2019-11-23 21:22:30 UTC] >> Exit status is [3].
[2019-11-23 21:22:31 UTC] >> Called by [synoscgi_SYNO.Core.Package_2_list], with action [status].

    | init,1
    |   └─SYNO.Core.Packa,29496
    |       └─start-stop-stat,29514 /var/packages/EmbyServer/scripts/start-stop-status status

Rebooting the NAS helps for a while.  I'll see if I can see something in the logs next time it happens.






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