tOLJY 15 Posted December 20, 2023 Share Posted December 20, 2023 (edited) Did you guys find anything with this issue? Have further noticed it happening when the episode transitions to the next one on completion, but weirdly, not if I return to the menu screen and then open the next menu manually. Edited December 20, 2023 by tOLJY Link to comment Share on other sites More sharing options...
Luke 37099 Posted December 20, 2023 Share Posted December 20, 2023 Hi, we are looking into it. Thanks. 1 Link to comment Share on other sites More sharing options...
tOLJY 15 Posted January 10 Share Posted January 10 Any updates on this one? Would it be helpful if I provided some logs? Link to comment Share on other sites More sharing options...
Luke 37099 Posted January 10 Share Posted January 10 HI, can you please try sideloading the latest build: https://emby.media/emby-for-android.html Then can you obtain an android app log by following the instructions here: Thanks. Link to comment Share on other sites More sharing options...
tOLJY 15 Posted January 11 Share Posted January 11 I have tried to export the log from my TV but seems that I'm unable to use the share function to share it to my file explorer app. Are you able to introduce a download for the log or a share with support action directly in the app? I don't think I'll be able to get this log to you guys any other way. M Link to comment Share on other sites More sharing options...
Luke 37099 Posted January 15 Share Posted January 15 On 1/11/2024 at 7:19 AM, tOLJY said: I have tried to export the log from my TV but seems that I'm unable to use the share function to share it to my file explorer app. Are you able to introduce a download for the log or a share with support action directly in the app? I don't think I'll be able to get this log to you guys any other way. M What happens with the sharing function? Link to comment Share on other sites More sharing options...
tOLJY 15 Posted January 16 Share Posted January 16 Comes up with the overlay to share Has an option for my file explorer app at the bottom but seems like everything else is half rendered/not at all Clicking the share to file explorer does nothing at all Link to comment Share on other sites More sharing options...
tOLJY 15 Posted January 26 Share Posted January 26 (edited) @LukeHi, I'd really like to be able to get some support on this one. It's becoming really annoying with these video issues. Is there any way I can get the logs to you guys? Is there a new update coming out which fixes the sharing function from a TV? TV is TCL google tv if it's important. Ive also noticed certain British shows have a half second black screen stutter in them for which I'd love to provide you guys logs. I'm happy to send a picture/video through of what I'm seeing if it can help. Whatever you need. Edited January 26 by tOLJY Tagging Link to comment Share on other sites More sharing options...
Luke 37099 Posted January 27 Share Posted January 27 What version of the app are you trying? And this only happens when leaving the app and coming back? Link to comment Share on other sites More sharing options...
tOLJY 15 Posted January 27 Share Posted January 27 Using 3.3.62 The exact opposite actually When playing more than one episode in a row, the subsequent episode will show a black screen. It is only on full exit of the app and starting again is it resolved. The stuttering happens in all instances for that media and I should probably raise that in another topic - but is limited the same as this is by the issue with getting the logs. Link to comment Share on other sites More sharing options...
Luke 37099 Posted January 27 Share Posted January 27 OK yes we are already looking into that. Thanks. 1 Link to comment Share on other sites More sharing options...
Luke 37099 Posted February 1 Share Posted February 1 On 1/26/2024 at 10:57 PM, tOLJY said: When playing more than one episode in a row, the subsequent episode will show a black screen. Hi, can you please try the latest sideload build and let us know if this is resolved? https://emby.media/emby-for-android.html Thanks. Link to comment Share on other sites More sharing options...
tOLJY 15 Posted February 1 Share Posted February 1 No change Might actually be worse now as it looks like it's also affecting x264 content now On build 62, my test was play show a, episode 1 through to episode 2. A is x264. Finished 1, 2 started playing with no issue. Navigate to show b which is x265, black screen. On 64, after playing A1, went immediately into A2 as a black screen. Navigated to show b and it too is a black screen. Resolves once app is fully exited. Almost like you get once chance for playback per reboot. Link to comment Share on other sites More sharing options...
Luke 37099 Posted February 2 Share Posted February 2 Quote On 64, after playing A1, went immediately into A2 as a black screen. Navigated to show b and it too is a black screen. Can you please describe each of those steps in more detail? Thanks. Link to comment Share on other sites More sharing options...
tOLJY 15 Posted February 2 Share Posted February 2 Played show a (x264), episode 1. Watched it to the end. It automatically started playing the next episode, which worked without issue on 62, gave me a black screen with audio on 64. 62 also did this but with x265 content only. Without closing the app, after playing show a, went to show b (x265). On both 62 and 64, got a black screen with audio If I fully exit emby and then go to play either of those shows first, they work without issue. Perhaps the next build can fix the issue with getting logs from the app and then I can provide you a client log? Link to comment Share on other sites More sharing options...
tOLJY 15 Posted February 2 Share Posted February 2 Not resolved on TCL branded google tvs Link to comment Share on other sites More sharing options...
Luke 37099 Posted February 2 Share Posted February 2 Can you please try the latest build again (3.3.65) and see if that helps? Thanks. Link to comment Share on other sites More sharing options...
tOLJY 15 Posted February 4 Share Posted February 4 Seems this one did the trick for ne Tested with the same shows/episodes as previously and they display correctly. I will keep an eye on it in case it happens again with other content. Thanks heaps guys! 1 Link to comment Share on other sites More sharing options...
tOLJY 15 Posted February 10 Share Posted February 10 Upon further testing, playing episodes one after another seems to be resolved for sure But going from one app to another and back causes it still. Emby needs to be fully exited in order for it to work again. So seems like all cases where the app is put to the background, either screensaver or sleep or opening another app in the foreground causes the issue 1 Link to comment Share on other sites More sharing options...
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