NightwingDG 10 Posted October 17, 2019 Share Posted October 17, 2019 Using the Emby App on my Android version 5.0. Emby app is 3.0.82. Audio works fine during playback but video is black. This happens on all movies and tv shows. Could it be a transcoding issue? Everything there is the default settings, I don't think I changed anything there. Thanks! Link to comment Share on other sites More sharing options...
Sammy 735 Posted October 17, 2019 Share Posted October 17, 2019 Post your server and transcode logs when this happens. Link to comment Share on other sites More sharing options...
NightwingDG 10 Posted October 18, 2019 Author Share Posted October 18, 2019 Not sure if that's what you needed for the transcoding log. Thanks! embyserver.txt ffmpeg-remux-e822552c-f43a-47f4-acc3-a9e330ec4c54_1.txt 1 Link to comment Share on other sites More sharing options...
Luke 37046 Posted October 18, 2019 Share Posted October 18, 2019 Hi, you're saying it's android 5.0? what device? Link to comment Share on other sites More sharing options...
NightwingDG 10 Posted October 18, 2019 Author Share Posted October 18, 2019 Yep. Samsung Galaxy 5S Link to comment Share on other sites More sharing options...
NightwingDG 10 Posted October 27, 2019 Author Share Posted October 27, 2019 Is the issue just on my device? Any suggestions? Link to comment Share on other sites More sharing options...
Nostromo86 11 Posted October 27, 2019 Share Posted October 27, 2019 I ve the same on android tv. I go to the config on my android box. And i set résolution to 1080 50 hz and its works Link to comment Share on other sites More sharing options...
Luke 37046 Posted October 27, 2019 Share Posted October 27, 2019 Have you tried the 3.0.87 update to our android app, released last week? Link to comment Share on other sites More sharing options...
NightwingDG 10 Posted October 28, 2019 Author Share Posted October 28, 2019 I tried it and it's still present. Audio works but no video. Played around with the quality resolutions and still no change. Link to comment Share on other sites More sharing options...
Luke 37046 Posted November 1, 2019 Share Posted November 1, 2019 The ffmpeg log looks like it came from the web app and not the android app. Are you sure that's the right one? Link to comment Share on other sites More sharing options...
NightwingDG 10 Posted November 1, 2019 Author Share Posted November 1, 2019 The ffmpeg log looks like it came from the web app and not the android app. Are you sure that's the right one? Yeah, I got both logs from the web app. It wouldn't show up there? How do I get it from the android app? Link to comment Share on other sites More sharing options...
Luke 37046 Posted November 1, 2019 Share Posted November 1, 2019 Please play again from the android app, then attach the emby server and ffmpeg logs that were modified during the time that you did that. Thanks. Link to comment Share on other sites More sharing options...
NightwingDG 10 Posted November 1, 2019 Author Share Posted November 1, 2019 You were right. Hardware detection is the correct log for the android I think. embyserver.txt hardware_detection-63708211810.txt Link to comment Share on other sites More sharing options...
NightwingDG 10 Posted November 2, 2019 Author Share Posted November 2, 2019 I'm seeing a lot of "Profile not supported" "Codec not supported" "Resolution not supported" errors in the hardware detection logs that I'm assuming is for the Android mobile. Link to comment Share on other sites More sharing options...
NightwingDG 10 Posted November 21, 2019 Author Share Posted November 21, 2019 Please play again from the android app, then attach the emby server and ffmpeg logs that were modified during the time that you did that. Thanks. Luke, were you able to figure out the issue in the logs? Link to comment Share on other sites More sharing options...
Luke 37046 Posted November 22, 2019 Share Posted November 22, 2019 I'm seeing a lot of "Profile not supported" "Codec not supported" "Resolution not supported" errors in the hardware detection logs that I'm assuming is for the Android mobile. These are not errors, this is just information. Why do you feel they're errors? Link to comment Share on other sites More sharing options...
Luke 37046 Posted November 22, 2019 Share Posted November 22, 2019 You could also try this version of the app: https://emby.media/community/index.php?/topic/79526-android-mobile-3088/ Link to comment Share on other sites More sharing options...
NightwingDG 10 Posted November 22, 2019 Author Share Posted November 22, 2019 These are not errors, this is just information. Why do you feel they're errors? Ok. I thought it might be the reason why the videos aren't playing correctly. Maybe it was black because the resolution/codec is not supported even though the audio works fine. I'll test if the beta app fixes the issue. Thanks! Link to comment Share on other sites More sharing options...
Bazzu85 21 Posted November 29, 2020 Share Posted November 29, 2020 On 22/11/2019 at 05:09, Luke said: You could also try this version of the app: https://emby.media/community/index.php?/topic/79526-android-mobile-3088/ Hi @Luke. Found this thread and I have the same problem. black screen and audio working with direct play. choosing to trascode during play the video shows.. Link to comment Share on other sites More sharing options...
Luke 37046 Posted November 30, 2020 Share Posted November 30, 2020 12 hours ago, Bazzu85 said: Hi @Luke. Found this thread and I have the same problem. black screen and audio working with direct play. choosing to trascode during play the video shows.. Can you provide a sample video for testing? Thanks. Link to comment Share on other sites More sharing options...
fewpeople 5 Posted November 30, 2020 Share Posted November 30, 2020 i get this same error on my chromebook Link to comment Share on other sites More sharing options...
Luke 37046 Posted December 1, 2020 Share Posted December 1, 2020 21 hours ago, fewpeople said: i get this same error on my chromebook Hi there, can you provide a sample video for testing? Thanks. 1 Link to comment Share on other sites More sharing options...
Luke 37046 Posted November 24, 2023 Share Posted November 24, 2023 On 9/25/2023 at 2:43 PM, gjames50 said: I'm having this issue with remote users, transcoding auto bitrate. If they switch to a lower bitrate, they can see the video. You wanted a sample video file to test with. I'm attaching a link for one you can test with. https://drive.google.com/file/d/17joT95lrxyDHznqpatDZbM8oqKrevUyd/view?usp=sharing I can keep this link up for a week or so. @gjames50are you still having an issue with this using the latest update to Emby for Android? Link to comment Share on other sites More sharing options...
tOLJY 13 Posted December 2, 2023 Share Posted December 2, 2023 Weirdly I've just got a new TCL google tv and sideloaded the latest Android version of emby yesterday and noticed that if I'm playing a stream and then go directly to another app like YouTube through the remote control or some other means I get a back screen until I fully exit emby and start again I think it happens as well if I pause and leave the tv alone for a while, coming back to emby after some time with the player paused sems to cause it as well Havent had it on any other versions before now Link to comment Share on other sites More sharing options...
Luke 37046 Posted December 2, 2023 Share Posted December 2, 2023 16 hours ago, tOLJY said: Weirdly I've just got a new TCL google tv and sideloaded the latest Android version of emby yesterday and noticed that if I'm playing a stream and then go directly to another app like YouTube through the remote control or some other means I get a back screen until I fully exit emby and start again I think it happens as well if I pause and leave the tv alone for a while, coming back to emby after some time with the player paused sems to cause it as well Havent had it on any other versions before now Hi, we’ll take a look at that. Thanks. 1 1 Link to comment Share on other sites More sharing options...
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