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Playback error no compatible streams

playback error

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#1 kevinatc OFFLINE  

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Posted 11 October 2019 - 05:42 PM

when trying to play some of my videos on my roku, it will just say it's retrieving for ever.  i have to   exit out to the home screen .  if i use Chrome i get the error Playback Error

No compatible streams are currently available. Please try again later or contact your system administrator for details.

 

 

2019-10-11 17:37:31.057
Emby Server version: 4.2.1.0

App: Roku SG 3.0.175
Family room

http://192.168.1.139...decNotSupported

{"Protocol":"File","Id":"eb95c82079bb359e2cd2c5c3d77fe82f","Path":"E:\\TV\\Batwoman\\Batwoman.S01E01.iNTERNAL.480p.x264-mSD[eztv].mkv","Type":"Default","Container":"mkv","Size":0,"Name":".S01E01.iNTERNAL.480p.x264-mSD[eztv]","IsRemote":false,"SupportsTranscoding":true,"SupportsDirectStream":true,"SupportsDirectPlay":true,"IsInfiniteStream":false,"RequiresOpening":false,"RequiresClosing":false,"RequiresLooping":false,"SupportsProbing":false,"MediaStreams":[],"Formats":[],"RequiredHttpHeaders":{},"ReadAtNativeFramerate":false}

User policy for Kevin: EnablePlaybackRemuxing: True EnableVideoPlaybackTranscoding: True EnableAudioPlaybackTranscoding: True

Affected codecs:
>>>>>> libx264 Software Encoder
Color Formats: YUV420P, YUVJ420P, YUV422P, YUVJ422P, YUV444P, YUVJ444P, NV12, NV16, NV21, YUV420P10, YUV422P10, YUV444P10, NV20
Profiles: Baseline Profile (Level 6.2), Main Profile (Level 6.2), High Profile (Level 6.2), High 10 Profile (Level 6.2), High 4:2:2 Profile (Level 6.2), High 4:4:4 Profile (Level 6.2)


>>>>>> FindVideoEncoder - Media: h264, UseHardwareCodecs: True, Mode: Custom
Info FindVideoEncoder - Checking: 'libx264 Software Encoder' (Priority: 0)
Info Encoder supports input stream
Info FindVideoEncoder - Check successful - selecting 'libx264 Software Encoder'

>>>>>> FindVideoEncoder - Media: h264, UseHardwareCodecs: True, Mode: Custom
Info FindVideoEncoder - Checking: 'libx264 Software Encoder' (Priority: 0)
Info Encoder supports input stream
Info FindVideoEncoder - Check successful - selecting 'libx264 Software Encoder'

C:\Users\Kevin\AppData\Roaming\Emby-Server\system\ffmpeg.exe -f matroska -i file:"E:\TV\Batwoman\Batwoman.S01E01.iNTERNAL.480p.x264-mSD[eztv].mkv" -map_metadata -1 -map_chapters -1 -threads 1 -sn -c:v:0 libx264 -pix_fmt yuv420p -maxrate 109808000 -bufsize 219616000 -preset veryfast -profile:v:0 high -level:v:0 4.1 -crf 23 -x264opts:0 subme=0:me_range=4:rc_lookahead=10:me=dia:no_chroma_me:8x8dct=0:partitions=none -force_key_frames "expr:gte(t,n_forced*3)" -vf "scale=trunc(min(max(iw\,ih*dar)\,min(3840\,2160*dar))/2)*2:trunc(min(max(iw/dar\,ih)\,min(3840/dar\,2160))/2)*2" -vsync -1 -codec:a:0 aac -disposition:a:0 default -ac:a:0 2 -ab:a:0 192000 -f segment -max_delay 5000000 -avoid_negative_ts disabled -start_at_zero -segment_time 3 -individual_header_trailer 0 -segment_format mpegts -segment_write_temp 1 -segment_list_entry_prefix "hls/088dc8a1befe5e56a872ad041f99ed63/" -segment_list_type m3u8 -segment_start_number 0 -segment_list "C:\Users\Kevin\AppData\Roaming\Emby-Server\programdata\transcoding-temp\088dc8a1befe5e56a872ad041f99ed63.m3u8" -y "C:\Users\Kevin\AppData\Roaming\Emby-Server\programdata\transcoding-temp\088dc8a1befe5e56a872ad041f99ed63%d.ts"

ffmpeg version 4.0.3-emby_2019_04_09-g5abbb1430d+449 Copyright © 2000-2018 the FFmpeg developers and softworkz for Emby LLC
built with gcc 8.3.0 (Rev2, Built by MSYS2 project)
Local Time: 17:37:31
T=0.000s
T=0.047s
file:E:\TV\Batwoman\Batwoman.S01E01.iNTERNAL.480p.x264-mSD[eztv].mkv: Permission denied

 

Playback Error
No compatible streams are currently available. Please try again later or contact your system administrator for details.Playback Error
No compatible streams are currently available. Please try again later or contact your system administrator for details.
Playback Error
No compatible streams are currently available. Please try again later or contact your system administrator for details.
Playback Error
No compatible streams are currently available. Please try again later or contact your system administrator for details."
Playback Error
No compatible streams are currently available. Please try again later or contact your system administrator for details.
Playback Error
No compatible streams are currently available. Please try again later or contact your system administrator for details.

 



#2 Happy2Play OFFLINE  

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Posted 11 October 2019 - 05:57 PM

To me it would appear to be a permissions issue.  

file:E:\TV\Batwoman\Batwoman.S01E01.iNTERNAL.480p.x264-mSD[eztv].mkv: Permission denied

The item above has not Media Info also.  So it would appear Emby was unable to probe this item to get Media Info also.



#3 Luke OFFLINE  

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Posted 11 October 2019 - 06:07 PM

That's correct. Emby server is being denied access to this file. @kevinatc Please fix the permissions and then your issue should be resolved. Please let us know if this helps. Thanks.



#4 kevinatc OFFLINE  

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Posted 11 October 2019 - 06:52 PM

where do i find these permisions?  cause i am having this problem with several shows and movies , including ones that worked  before



#5 Luke OFFLINE  

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Posted 11 October 2019 - 10:52 PM

What kind of drive is your E: drive?



#6 kevinatc OFFLINE  

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Posted 12 October 2019 - 12:06 AM

it's a 4TB hard drive 



#7 ebr OFFLINE  

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Posted 12 October 2019 - 09:51 AM

Hi.  He means is it physically connected to the server machine or is it a mapped network drive?



#8 kevinatc OFFLINE  

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Posted 12 October 2019 - 11:06 AM

it's physically connected 



#9 Luke OFFLINE  

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Posted 12 October 2019 - 10:50 PM

Have you tried restarting your machine?



#10 kevinatc OFFLINE  

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Posted 13 October 2019 - 07:20 AM

yes i have tried restart my computer . i have seen this same  error being reported in the forum going back to at least 2017

why is there no FAQ about it?   


Edited by kevinatc, 13 October 2019 - 07:21 AM.


#11 Luke OFFLINE  

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Posted 13 October 2019 - 11:57 PM

yes i have tried restart my computer . i have seen this same  error being reported in the forum going back to at least 2017

why is there no FAQ about it?   

 

@kevinatc

Where do you see that? I don't recall this on an external drive before. There are lots of examples of mapped network drives that disconnect when they idle, thus preventing Emby from being able to access it. I'm sure you can easily find those discussions.

 

Can you please attach the emby server log from when this happened? Thanks.



#12 kevinatc OFFLINE  

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Posted 14 October 2019 - 12:05 PM

it's not a external drive,  its in my desktop 



#13 Luke OFFLINE  

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Posted 15 October 2019 - 12:31 AM

Are you able to browse to the folders of that drive when this happens, and play the same video using windows media player?



#14 kevinatc OFFLINE  

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Posted 15 October 2019 - 11:12 AM

yes i am able to watch the same videos in my windows media player



#15 kevinatc OFFLINE  

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Posted 16 October 2019 - 10:04 PM

this problem is happening to more and more shows on my emby server.  shows that i have watched before using emby now no longer work,  



#16 Happy2Play OFFLINE  

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Posted 17 October 2019 - 05:29 AM

Can you post a server log to see if we see any additional information.  Is it only media on this drive?



#17 kevinatc OFFLINE  

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Posted 17 October 2019 - 11:42 AM

is there a easy way to get the server logs?  copy pasting this is a pain .   i only keep my media on this drive.



#18 pwhodges ONLINE  

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Posted 17 October 2019 - 12:45 PM

On the dashboard, near the bottom of the menu in the Advanced section is the item "Logs".  Click it to show a list of available logs.  You can right click (if viewing in a browser, at least) to save the contents of the relevant logs on your machine and then attach them to a post here (click "More Reply Options" if you're using the quick post pane at the bottom of the page).


Edited by pwhodges, 17 October 2019 - 12:46 PM.


#19 kevinatc OFFLINE  

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Posted 17 October 2019 - 06:34 PM

thanks, pwhodges, but none of that is where anything is in chrome.  i have tried to copy past the server logs but it is 55 pages and Chrome, firefox and edge all free when i try to past it on to the forum.  i have just uninstalled the server and reinstalled it and have the same error on even more of my shows and movies,  that i used to have no problems watching .  



#20 pwhodges ONLINE  

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Posted 17 October 2019 - 06:52 PM

Don't open the log; right click on the link to it and select "Save Linked Content As" to save it as a file.  Then add that file to your post, not by copy/pasting the contents, but by using the "Attach Files" dialogue under the post panel (after selecting "More Reply Options" if necessary).







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