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#1 irony OFFLINE  

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Posted 24 September 2019 - 07:30 AM

Hi,

running ET on W7 on my Emby Server I get "no compatible stream is currently available" for all movies.

On the same system the web client plays the movies.

On other systems (W10) ET can play the files.

Setting the ET player to VLC doesn't solve the problem.

 

Error screen, ET log, MPV log and VLC error attached.

 

Any thoughts?

 

Attached Files



#2 Luke OFFLINE  

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Posted 24 September 2019 - 12:02 PM

Please attach the emby server log. thanks.



#3 irony OFFLINE  

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Posted 24 September 2019 - 06:27 PM

Hi,

Server log attached.

sucessful play in chrome on local host.

sucessful play on remote ET.

unsucessful play on local ET.

 

I don't think I need the loopback for the desktop app on W7, do I?

 

thanks again.

Attached Files


Edited by irony, 24 September 2019 - 06:27 PM.


#4 Luke OFFLINE  

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Posted 24 September 2019 - 08:58 PM

Hi,

Server log attached.

sucessful play in chrome on local host.

sucessful play on remote ET.

unsucessful play on local ET.

 

I don't think I need the loopback for the desktop app on W7, do I?

 

thanks again.

What did you try to play and at what time?



#5 irony OFFLINE  

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Posted 24 September 2019 - 09:20 PM

Hi I played the same copy of Return of the Jedi each time.  Files are on a NAS, but mapped as a drive under W7. 

 

 

Here is what I did:

 

1. Chrome Web Browser: W7 where Emby Server is installed.  Successfully played.

2019-09-25 08:12:18.628 Info App: ProcessRun 'StreamTranscode 4b1175' Execute: C:\Users\brucesm\AppData\Roaming\Emby-Server\system\ffmpeg.exe -f avi -i file:"M:\Star Wars\Star Wars VI\Star Wars Episode VI - Return Of The Jedi.avi"

 

2. Emby Theatre 3.0.9 on W10 Laptop, via WLAN successfully played.

2019-09-25 08:16:32.532 Info App: ProcessRun 'StreamTranscode 7ad9fb' Execute: C:\Users\brucesm\AppData\Roaming\Emby-Server\system\ffmpeg.exe -f avi -i file:"M:\Star Wars\Star Wars VI\Star Wars Episode VI - Return Of The Jedi.avi"

 

3. Emby Theatre 3.0.9 on same box as 1. fails to start

2019-09-25 08:18:32.514 Info App: ProcessRun 'StreamTranscode cc92c9' Execute: C:\Users\brucesm\AppData\Roaming\Emby-Server\system\ffmpeg.exe -f avi -i file:"M:\Star Wars\Star Wars VI\Star Wars Episode VI - Return Of The Jedi.avi"

Spinning circle, after about 2 minutes, incompatible stream error on screen....

2019-09-25 08:20:32.441 Info SessionManager: Playback stopped reported by app Emby Theater 3.0.9 playing Return of the Jedi. Stopped at 0 ms

 

thanks.



#6 irony OFFLINE  

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Posted 26 September 2019 - 11:58 PM

Hi,

in case the question also refered to the media type, the issue happens on all media types.
1080p H264 mkv

720p avi

720p h264 mkv

1080p hevc mkv

584p mp4

480p avi

etc

 

All play in the browser on the same system.

thanks.



#7 irony OFFLINE  

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Posted 01 October 2019 - 01:11 AM

Hi,

attaching some new logs,

 

I can see an error in the ffmpeg log

Error initializing output stream 0:0 -- Error while opening encoder for output stream #0:0 - maybe incorrect parameters such as bit_rate, rate, width or height
Conversion failed!
 
Movie plays in the web browser.
 
Any help appreciated,
thanks,
Bruce.

Attached Files



#8 irony OFFLINE  

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Posted 12 October 2019 - 12:50 AM

Hi,

still hoping for some help.

This and other files play OK in the browser, it also plays from ET on my W10 laptop, but not on the ET on the W7 box where ET is installed.

I have attached a new (small) Server log.

Playing starts at:

2019-10-12 14:21:49.357 Info SessionManager: Playback start reported by app Emby Theater 3.0.6 playing The Abyss. Started at 0 ms

And stops at:

2019-10-12 14:25:49.448 Info SessionManager: Playback stopped reported by app Emby Theater 3.0.6 playing The Abyss. Stopped at 0 ms

 

What other info do I need to provde?

 

thanks...

 

5da15034a438f_abyss.png

Attached Files



#9 berrick OFFLINE  

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Posted 12 October 2019 - 09:54 AM

Hi 

 

Apologies for jumping in on this post but I get the same problem but in reverse. Plays movies with sound but wont play music even with external player set to use VLC...

 

  • Emby server running on Windows 7 Ulitmate x64
  • Emby Theater running Windows 10 Pro x64. Version 10.0.17763 Build 1776

 

Last music track I tried playing was "(Somebody Else Been) Shaking Your Tree"

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Edited by berrick, 12 October 2019 - 09:55 AM.


#10 Luke OFFLINE  

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Posted 16 October 2019 - 03:24 PM

Hi 

 

Apologies for jumping in on this post but I get the same problem but in reverse. Plays movies with sound but wont play music even with external player set to use VLC...

 

  • Emby server running on Windows 7 Ulitmate x64
  • Emby Theater running Windows 10 Pro x64. Version 10.0.17763 Build 1776

 

Last music track I tried playing was "(Somebody Else Been) Shaking Your Tree"

 

Please try removing the external player setup for music and see if that makes a difference. thanks.



#11 berrick OFFLINE  

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Posted 16 October 2019 - 03:34 PM

Hi Luke,

 

Thanks for the reply.... I added the external player because of the problem with Emby Theater not playing music. Since my post I already removed the external player but I'm sorry to report the problem persists.



#12 Luke OFFLINE  

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Posted 16 October 2019 - 03:36 PM

Hi Luke,

 

Thanks for the reply.... I added the external player because of the problem with Emby Theater not playing music. Since my post I already removed the external player but I'm sorry to report the problem persists.

 

Try configuring the sound settings in the app based on your setup. Make sure you've configured Windows sound settings as well. Seems to be working just fine here in my testing.



#13 berrick OFFLINE  

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Posted 16 October 2019 - 03:44 PM

Windows 10 sound is OK.

 

Using Emby in a browser on this PC works OK. Movies play OK in Emby Theater .

 

I already tried audio settings. Assuming I'm looking in the right place (dont normally use Theater) under Audio and playback?



#14 Luke OFFLINE  

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Posted 16 October 2019 - 04:11 PM

Yes, correct.



#15 Doofus ONLINE  

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Posted 16 October 2019 - 04:50 PM

What exactly do you mean by 'not playing music'?

#16 Luke OFFLINE  

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Posted 23 October 2019 - 03:24 AM

Right, what do you mean by that?






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