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Unable to change/remove filter


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#1 psxlover OFFLINE  

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Posted 21 September 2019 - 02:45 PM

Hallo,

it seems like at some point I enabled one of the filters in my Movies view.
The problem is that only one movie is visible in that filter, so going up from the movie "card" goes at the top menu selecting "Movies" and going down from "Movies" goes directly to the one visible movie, so I see no way to go to the line that has "Play All, Shuffle, Sort and Filter" in order to remove the filter.

(App versions 1.0.63 & 1.0.64, TV Tizen 2019 model)

Attached File  2019-09-21 21.52.40.jpg   59.4KB   1 downloads

Edited by psxlover, 21 September 2019 - 02:53 PM.

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#2 FrostByte OFFLINE  

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Posted 21 September 2019 - 02:59 PM

Yes, I see it too.  I'm trying to get up and over quick enough, but the screen refreshes before I can.  Now I'm stuck at 1 movie also.

 

I'm probably going to delete and reinstall here if I can't get it



#3 psxlover OFFLINE  

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Posted 21 September 2019 - 03:03 PM

Reinstalling didn't seem to clear the filter (I had to remove the app in order to update).

 

But it seems that the filter is stored on the server, so using another app to remove/change it and restarting the Samsung Tv app seems to have cleared it there as well.


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#4 FrostByte OFFLINE  

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Posted 21 September 2019 - 03:11 PM

Reinstalling didn't seem to clear the filter (I had to remove the app in order to update).

 

But it seems that the filter is stored on the server, so using another app to remove/change it and restarting the Samsung Tv app seems to have cleared it there as well.

 

Okay, yes I just used the Xbox app and got it back



#5 FrostByte OFFLINE  

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Posted 21 September 2019 - 03:20 PM

Sorry, this blurry pic will probably hurt your eyes.  Problem is depicted in the first line.

 

Normally to get to filter you have to scroll several movies to the right of the top line in order to get there else it jumps to "Movies" at top.  However, with only 1 movie you can't get back to Filter.  I would say you may need at least 3 or 4 movies or else you would have the same problem.

 

 

What it probably needs to do what you see in the second line and always jump to Play ALL when clicking UP from the top line of movies and then clicking UP again brings you to Movies at the very top

 

5d8677ab3af28_20190921_150333.jpg


Edited by FrostByte, 21 September 2019 - 03:21 PM.


#6 Luke OFFLINE  

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Posted 21 September 2019 - 03:34 PM

Yes we need to improve this. Thanks.


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