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Problem with USB installation


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#1 VandeWalle OFFLINE  

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Posted 18 September 2019 - 10:58 AM

Hi, 

 

I'm using Emby for a few months now. 

I never occured any problems. 

 

Sometimes I have to reset my Smart Hub because Netflix won't load. 

So I did yesterday, when I'm trying to install Emby via USB I have a problem. 

 

The installation proces works fine, but when I start the app I only get a black screen.

 

Is this a known problem? 

 

My tv is a Samsung UE55KS8000

 

I'm using the latest Tizen installation file from the sticky.

 

Thanks!



#2 Luke OFFLINE  

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Posted 18 September 2019 - 11:58 AM

Hi, can you uninstall and try again? Thanks

#3 VandeWalle OFFLINE  

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Posted 18 September 2019 - 01:43 PM

Hi Luke,

It's awesome how fast u reply! Kudos!

Tried the uninstallation already 2 times.
The installationproces works fine!

My last resort is to reset my hub again complete y. Emby works perfect on computer and smartphone.

#4 Luke OFFLINE  

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Posted 18 September 2019 - 01:47 PM

@SamES

#5 FrostByte OFFLINE  

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Posted 18 September 2019 - 02:08 PM

Also check your firmware just in case.  I'm seeing v1240 as the latest if I got the right model

 

https://www.samsung....UE55KS8000TXXU/



#6 VandeWalle OFFLINE  

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Posted 18 September 2019 - 03:43 PM

My tv is up-to-date.
I did a reset of my tv, the whole thing, But didn't help.

Reinstallation also didn't work.

Hopefully there is a workaround.
Why is this app not in the store? And other 'crap' is..
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#7 SamES OFFLINE  

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Posted 18 September 2019 - 05:25 PM

Since you're also having issues with Netflix loading occasionally, have you checked your network is OK.  

 

Do you see anything on the black screen?  Is the clock in the top right corner or do you get the loading spinner at all.  The first thing the app does is search for servers on the network, so if there are problems this could be taking a while.  If you wait a few minutes does it eventually load?



#8 VandeWalle OFFLINE  

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Posted 19 September 2019 - 02:47 AM

Hi, 

 

First of all: everything works fine again!

 

I don't know exactly what the solution was but here are the steps I did.

 

- Reset network

- Reset TV

- Restart Emby Server

- Sleepy times for 8 hours

- Feed baby and wife

- Start Emby on TV

- Works perfect!

 

Yesterday I started Emby, the initial loading screen was visible. Hereafter only a black screen without logo's or something like that.

Is it possible that my Emby Server did an automatic update and I had to patient?

 

Neways, many thanks for the fast responses and the solution!

Keep going with the good work!


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#9 Luke OFFLINE  

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Posted 19 September 2019 - 02:54 AM

Thanks for the feedback !



#10 memc OFFLINE  

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Posted 23 September 2019 - 03:51 AM

I have the same problem. After installing the latest version, all I get is a black screen after opening. I thought there was a issue with this version so was just waiting for another version to come out. I have to install a previous version over the top and it works again. Tried several times but still just get a black screen after the initial emby logo.


Edited by memc, 23 September 2019 - 03:53 AM.


#11 VandeWalle OFFLINE  

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Posted 23 September 2019 - 06:10 AM

@memc, have u tried my solution?
I think my problem was the startup of the server. It can take a couple minuten to half an hour, with my setup.

#12 memc OFFLINE  

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Posted 24 September 2019 - 02:52 AM

@VandeWalle yeah tried restarting TV and server. Nothing seems to fix it. As soon as I install an older version, it works straight away.



#13 FrostByte OFFLINE  

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Posted 24 September 2019 - 08:43 AM

@VandeWalle yeah tried restarting TV and server. Nothing seems to fix it. As soon as I install an older version, it works straight away.

 

 

What model TV do you have? 



#14 memc OFFLINE  

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Posted 24 September 2019 - 08:53 AM

What model TV do you have? 

 

Samsung Series 8 65 JS8000



#15 FrostByte OFFLINE  

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Posted 24 September 2019 - 09:33 AM

Samsung Series 8 65 JS8000

 

Good to see your tv doesn't auto delete the app like others with 2015s

 

Is .63 the one you're falling back to which works then?



#16 memc OFFLINE  

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Posted 24 September 2019 - 03:25 PM

Good to see your tv doesn't auto delete the app like others with 2015s

 

Is .63 the one you're falling back to which works then?

 

Yeah glad about that.

 

It was the second release of the self install. The one just before this version.


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#17 SamES OFFLINE  

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Posted 30 September 2019 - 07:51 AM

There may have been an issue in the last release that could have caused this.  Try the next version in a few days and see if it is fixed. 


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#18 memc OFFLINE  

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Posted 30 September 2019 - 03:37 PM

There may have been an issue in the last release that could have caused this.  Try the next version in a few days and see if it is fixed. 

 

Yes this is fixed in the latest release :)


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#19 VandeWalle OFFLINE  

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Posted 03 October 2019 - 04:03 PM

Is the new release available?

Since today I have the same problem as before, but now my workaround doesn't work :(



#20 FrostByte OFFLINE  

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Posted 03 October 2019 - 04:29 PM

Is the new release available?

Since today I have the same problem as before, but now my workaround doesn't work :(

 

Yes, the newest version should be on GitHub as of today.  If you go into settings it's v 1.0.68  Or, you may need to go into the server dashboard and see the version you have there if you're getting the black screen.


Edited by FrostByte, 03 October 2019 - 05:52 PM.





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