Subtitles always show

[stefgun 0]

Hi there!

 

After the problems with changing audio track, I noticed another severe problem with Emby on my webOS-TV: I cannot turn off subtitles. I can SELECT them to be turned off (and also have turned them off generally in the options), but they still show, which is super-annoying, because I usually don't want them to.

 

So far, this has happened with all files I tried that have subtitles. Webplayer does not have this issue.

 

My TV:

LG 55LB674V-ZB

webOS version 1.4.0-2529 (the TV says it is on the latest version)

firmware is 5.5.70

Emby app is 1.0.17

Emby server is 4.2.1.0

 

Log:

embyserver.txt

 

File info from webplayer for one of the files I have tested:

ffmpeg-remux-1039c54a-c02b-4269-8349-a90ac979c1a2_1.txt

 

[Luke 27976]

Hi, this is due to a defect in older versions of WebOS where it always plays subtitles no matter what we tell it to do. We're going to have to resolve this by forcing a conversion on the server to strip out the subtitles. We just haven't gotten to this yet but we'll get it into an upcoming update. Thanks.

[stefgun 0]

Thanks for the quick reply! Will there be any downside to this, like significantly increased load on the server?

[Luke 27976]

If it is just remuxing then the load won't be too heavy. It is what it is. Not much choice unless we just want to live with users constantly reporting this.

[Slennox 0]

Hi,

Any updates on this issue? Any workaround we could test?

When playing any Live TV channel whose stream includes subtitles, they are always shown by the LG Web player and can't be disabled. No matter what configuration you select on client or server side.

LG Smart TV (55EG920V-ZA)
webOS TV 2.2.3-1353 (beehive-biscayne)
Emby Theater 1.0.24
Emby Server Versión 4.5.0.13 beta

 

Thank you.

Edited July 10, 2020 by Slennox

[Luke 27976]

Not yet, sorry. We have to build a special hack for this and we haven't completed it yet. Hopefully soon. Thanks for the feedback.

[rrserver 0]

I have this prloblem too,i can fix now this??

[Luke 27976]

19 hours ago, rrserver said:

I have this prloblem too,i can fix now this??

Hi, we're still looking into it. It's a hack workaround we're going to have to incorporate in order to skirt around a WebOS defect.

[MAX92 25]

Hello,

Some news for this problem ? 

Thanks

[MAX92 25]

On 8/15/2019 at 8:31 PM, Luke said:

Hi, this is due to a defect in older versions of WebOS where it always plays subtitles no matter what we tell it to do. We're going to have to resolve this by forcing a conversion on the server to strip out the subtitles. We just haven't gotten to this yet but we'll get it into an upcoming update. Thanks.

How is it possible to force conversion on the server ? 

 

[Luke 27976]

5 hours ago, MAX92 said:

How is it possible to force conversion on the server ? 

 

Hi, not yet. We still need to add the workaround that I mentioned above.

[cetrespeo 0]

Same problem here with an up to date LG Smart TV (OLED55E9PLA)

Any solution ?

I cannot use the emby premiere if i always get those anoying captions....

[Luke 27976]

1 hour ago, cetrespeo said:

Same problem here with an up to date LG Smart TV (OLED55E9PLA)

Any solution ?

I cannot use the emby premiere if i always get those anoying captions....

Hi, we still have not yet added this workaround to the server but it is on our to do list. Thanks.

[cetrespeo 0]

On 9/14/2021 at 11:19 PM, Luke said:

Hi, we still have not yet added this workaround to the server but it is on our to do list. Thanks.

Many thanks for your answer, Luke.

Your product is really good, but is useless with the captions always on, and as far as I see you have been for years like that.

I hope you reconsider investing some resources in finding the solution so you allow LG users to use your nice software. Meanwhile I will step down from your premiere service until solved. 

Please let us posted of any change.

Best