Can't find the app

[IanOF 0]

Hi,

I am in the UK and have a Mag box for my IPTV service through a provider called Helix.

I want to install Emby for the better metadata which is displayed in the tv guides. Problem is I only have an Apple TV 3rd generation (I think you need 4th generation to install the Emby app), and I couldn't find the Emby app on my Samsung Smart TV app store (the tv was bought in 2013). Any other solutions for getting the app on my tv? The IPTV service provider did give me an M3U playlist URL, so I know I could use this with Emby on portable devices, but i'm more keen on having it on the tv.

thanks

[Luke 40154]

Hi, what model TV?

[IanOF 0]

Hi, model number UE46F6740SB

[Luke 40154]

@@FrostByte so i guess this is Orsay, right?

[CBers 7123]

@@FrostByte so i guess this is Orsay, right?

Yes.

[Luke 40154]

Yes.

 

How did you determine that?

[FrostByte 5260]

It's Orsay and the F in the model number means it's a 2013.  

 

I'm guessing the app isn't available for 2013s because of the issue with flex css?

[Luke 40154]

0.112 is in the store for standard and premium 2013 models.

[FrostByte 5260]

Okay, that's a standard model according to the table so they should be able to see it in the store in the UK

[CBers 7123]

How did you determine that?

Cos I'm clever.

 

It's the same (F) series as I have.

[IanOF 0]

Okay, that's a standard model according to the table so they should be able to see it in the store in the UK

Nope nothing comes up when I search by ‘Emby’ in the Samsung Apps store. The version of the Samsung Apps is 1.1059. I can’t see what the software is but I assume it’s Orsay. Two images attached from my tv.

So should Emby be available on Orsay?

[Luke 40154]

Yes it should be. @@CBers are you able to find it?

[CBers 7123]

Yes it should be. @@CBers are you able to find it?

No Emby app in the Samsung store on my F8000 TV, but then there's no Plex app either.

 

I still have v0.112 of the Emby app installed.

[Luke 40154]

That's interesting, thanks for the info.

[drikosv8 25]

I unzipped the folders inside the flash drive, the client said it did not install automatically, only appeared his option to open the flash drive, nothing else happened. What should we do? It has no app installed yet.

 

Model UN55MU6100G

Edited August 19, 2019 by drikosv8

[FrostByte 5260]

Have you ever had the usb version installed?  If so, make sure it wasn't just removed from home screen

 

Also, try a usb 2.0 thumb drive.  I've found that my usb 3.0 hard drives don't work for installing

[drikosv8 25]

We don't have any version installed yet, and the flash drive is 2.0 friend. I don't understand why it doesn't install. Do you have a demo video?

[FrostByte 5260]

Sorry, don't have a video yet. 

 

Do you know what the usb is formatted as (fat16, NTFS, etc)?

 

Also, maybe try deleting every on the usb except the folder 'userwidget' and the two files in it.  Also, make sure the folder is in the root of the usb drive.

[FrostByte 5260]

@drikosv8  Not sure if you got this installed yet.  If not, also make sure your USB is unlocked (can be written to).  The install needs to write a file named device_info* on the root of your thumb drive.  If it can't write to the USB it won't do anything when you put the USB in the TV.