Emby on Google Home: I can't reach your Emby server.

[jellelle 3]

Hi,

 

I bought a Google mini to play around with, but I can't seem to get Emby to connect.

 

The things I did:

• My server (v 4.2.0.40) is behind a reverse proxy on port 443 (https://emby.website.com)
• I created a Emby Connect user and I can log in with my browser at https://app.emby.media/
• I link Emby Home in Google Home. I fill out the credentials and get to choose which of my servers (only have 1) I want to connect with.

Then I get this message:

 

 

Which seems weird to me because the app knows the name of my server.

How can I fix this?

 

Thanks,

Jelle

Edited July 27, 2019 by jellelle

[Luke 39631]

Hi, did you use the same Emby Connect user when setting up google home?

[jellelle 3]

Hi, did you use the same Emby Connect user when setting up google home?

 

I think I don't understand your question completely but:

the user (the email address) on Google Home is different then the user (the email address) on Emby Connect.

[testtesttesttest 0]

*Deleted

Edited July 27, 2019 by testtesttesttest

[testtesttesttest 0]

*Deleted

Edited July 27, 2019 by testtesttesttest

[jellelle 3]

I unlinked the previous account and used the email address from the Google Home account to create and link a new Emby connect account.

Again I get the option to select which server I want to use (as in: Google Home sees the name of my server), but I get the same "I can't reach your Emby server" error message.

 

I have unchecked Allow remote connections to this Emby Server because traffic is handled by the reverse proxy.

[Angelblue05 4131]

I am checking the logs. Give me a few minutes.

[jellelle 3]

Thanks.

Let me know if you need more info.

[Angelblue05 4131]

According to logs, the remote address provided by your emby server does not reflect your reverse proxy.

 

For this to work, you need to update your server settings.

 

In your server settings > advanced;

 

Enable allow remote connections. Change secure connection mode to handled by reverse proxy.

 

Set your public https port to 443

 

Set your external domain ie emby.blah.com

 

You want your remote address in the dashboard to reflect the address via your reverse proxy otherwise clients won’t know the way to reach your server externally. Once that is done, restart your server, and it should hopefully work. If not, go through the emby home to emby connect linking process once more. This should get you going.

Edited July 27, 2019 by Angelblue05

[jellelle 3]

According to logs, the remote address provided by your emby server does not reflect your reverse proxy.

 

For this to work, you need to update your server settings.

 

In your server settings > advanced;

 

Enable allow remote connections. Change secure connection mode to handled by reverse proxy.

 

Set your public https port to 443

 

Set your external domain ie emby.blah.com

 

You want your remote address in the dashboard to reflect the address via your reverse proxy otherwise clients won’t know the way to reach your server externally. Once that is done, restart your server, and it should hopefully work. If not, go through the emby home to emby connect linking process once more. This should get you going.

 

Yes, that did the trick.

Thanks!