bubffm 0 Posted July 16, 2019 Share Posted July 16, 2019 I had this message occasionally historically, then it disappeared for the previous release(s). With the latest App for Apple TV, it is back at full strength. Movies play for a few seconds, then playback bumps out withe above message. Restarting the movie repeats the behaviour. I have restarted the Apple TV as well. It then works for a while, just to start with the same message again afterwards. Any Ideas? Link to comment Share on other sites More sharing options...
corey 308 Posted July 16, 2019 Share Posted July 16, 2019 Hmmm... I haven't seen this behavior before and I'm sorry you're running into this issue. Can you describe exactly how you navigate to your movie and play it? Link to comment Share on other sites More sharing options...
Jogi1986 7 Posted July 16, 2019 Share Posted July 16, 2019 I have the same problem on my Apple Tv 4 and 4K. The problem is only since the last update. I then have to close the emby app via the App Switcher and reopen, then the message is gone. Also, I have the problem that the app is still not fully translated into German. Only the settings are German. the rest is english. 1 Link to comment Share on other sites More sharing options...
corey 308 Posted July 16, 2019 Share Posted July 16, 2019 If either of you can create a repeatable test case then there's a good chance I can get this fixed (especially if I'm able to repeat although I may need access to your server to do this). Link to comment Share on other sites More sharing options...
bubffm 0 Posted July 17, 2019 Author Share Posted July 17, 2019 (edited) Hmmm... I haven't seen this behavior before and I'm sorry you're running into this issue. Can you describe exactly how you navigate to your movie and play it? Hmmm, not sure how to describe. I'd say I do nothing out of the ordinary. Just browsing thru the library. selecting a movie and once I pick it, it starts playing for a few seconds, then crashes with the above message NB: My Language Settings are English. And its an ATV 4K, Movie is also in 4k. Some in m4v some in mp4 Format. Transcoding is disabled. Edited July 17, 2019 by bubffm Link to comment Share on other sites More sharing options...
ebr 12932 Posted July 17, 2019 Share Posted July 17, 2019 Transcoding is disabled. If you re-enable transcoding, does the problem go away? Link to comment Share on other sites More sharing options...
bubffm 0 Posted July 17, 2019 Author Share Posted July 17, 2019 If you re-enable transcoding, does the problem go away? It never was enabled. Link to comment Share on other sites More sharing options...
Luke 29967 Posted July 17, 2019 Share Posted July 17, 2019 Can you try it? Link to comment Share on other sites More sharing options...
bubffm 0 Posted July 18, 2019 Author Share Posted July 18, 2019 Can you try it? Havent used it for so long, cant even find it in the settings now.... Can you give me a quick pointer were I find it. Link to comment Share on other sites More sharing options...
Luke 29967 Posted July 18, 2019 Share Posted July 18, 2019 @@bubffm In the permissions for the theEmby user that you are logging in with. So just click on that user in the user profiles list.Please let us know if this helps. thanks. Link to comment Share on other sites More sharing options...
bubffm 0 Posted July 23, 2019 Author Share Posted July 23, 2019 Thanks. I now had that streaming option activated. Makes no difference. It just bombed out again with the same message. An interesting observation on the fringes: The audio stream keeps running after the video stream bombs out. Just had to reboot ATV to be able to keep watching. Link to comment Share on other sites More sharing options...
Luke 29967 Posted July 23, 2019 Share Posted July 23, 2019 Ok, we're looking into this. Thanks. Link to comment Share on other sites More sharing options...
lordCONAN 0 Posted July 26, 2019 Share Posted July 26, 2019 (edited) I've also been having this problem. For me it seems to arise if I watch something, and after it has finished and I leave thew apple TV alone (without exiting emby), the apple tv goes to sleep, then when I wake it and try to watch something else after a few seconds the video exits to the previous menu and the document not in stack error appears, and like OP the audio continues running the whole time (can be stopped using the remote pause button). Closing the emby app and reopening/logging in again fixes the issue. Edit: Looks like the apple tv doesn't even have to go to sleep. After completing an episode of a show, the next thing I try to watch pops up the error. Edited July 26, 2019 by lordCONAN Link to comment Share on other sites More sharing options...
Luke 29967 Posted July 26, 2019 Share Posted July 26, 2019 Hi there, have you tried updating to emby server 4.2,? Thanks. Link to comment Share on other sites More sharing options...
lordCONAN 0 Posted July 26, 2019 Share Posted July 26, 2019 I installed the update yesterday (or the day before, can't remember which), so I'm currently on 4.2.0.40 and I am still receiving the same error. Link to comment Share on other sites More sharing options...
Luke 29967 Posted July 27, 2019 Share Posted July 27, 2019 @@lordCONAN Hi there, we're sorry to hear about this. Is it possible to grant us temporary access to connect to your emby server and test ourselves? We think it is likely content related, that's the reason I'm asking. If this is OK, then please send me a PM with the details. Thanks ! Link to comment Share on other sites More sharing options...
bubffm 0 Posted July 31, 2019 Author Share Posted July 31, 2019 I'm on 4.2 since a couple of days and since then had no issues. I will continue to observe and let you know. Link to comment Share on other sites More sharing options...
yaksplat 46 Posted August 1, 2019 Share Posted August 1, 2019 I've been having this same issue. Please see the attached logs. Occurred numerous times on 7/29 @11:21 - 11:24 pm Version 4.2.0.26 beta ffmpeg-remux-68cd2714-856f-4512-8a4e-8dd8b35dd5b5_1.txt embyserver-63699955213.txt ffmpeg-remux-80b916f4-63cd-4583-aea9-0e1dd348d84d_1.txt ffmpeg-remux-147e419f-00f5-4f65-aea8-1a5da233bba1_1.txt ffmpeg-remux-171d0b57-ab31-4e66-bb08-969f0ea9bf62_1.txt ffmpeg-remux-187e8df7-9440-407a-9e85-ba0a678cef32_1.txt Link to comment Share on other sites More sharing options...
Luke 29967 Posted August 4, 2019 Share Posted August 4, 2019 Thanks for reporting. We are looking into this. 1 Link to comment Share on other sites More sharing options...
Animosity022 6 Posted August 13, 2019 Share Posted August 13, 2019 I've been using Emby again and majority if my items direct play. I had a file that was producing the error and I was able to reproduce it on my ATV each time. Direct play would start and it would throw the error. I'm happy to give some access and share if that helps to identify the issue. Link to comment Share on other sites More sharing options...
Luke 29967 Posted August 13, 2019 Share Posted August 13, 2019 I've been using Emby again and majority if my items direct play. I had a file that was producing the error and I was able to reproduce it on my ATV each time. Direct play would start and it would throw the error. I'm happy to give some access and share if that helps to identify the issue. Hi, yes that would be very helpful, thanks. Please send me a PM with the details. Link to comment Share on other sites More sharing options...
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