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Lates ATV App - Oops. Something went wrong... Documents not found on stack


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#1 bubffm OFFLINE  

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Posted 16 July 2019 - 09:25 AM

I had this message occasionally historically, then it disappeared for the previous release(s).

 

With the latest App for Apple TV, it is back at full strength. Movies play for a few seconds, then playback bumps out withe above message.  Restarting the movie repeats the behaviour. I have restarted the Apple TV as well. It then works for a while, just to start with the same message again afterwards.

 

Any Ideas?



#2 corey OFFLINE  

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Posted 16 July 2019 - 09:27 AM

Hmmm... I haven't seen this behavior before and I'm sorry you're running into this issue. Can you describe exactly how you navigate to your movie and play it?



#3 Jogi1986 OFFLINE  

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Posted 16 July 2019 - 02:33 PM

I have the same problem on my Apple Tv 4 and 4K.
The problem is only since the last update. I then have to close the emby app via the App Switcher and reopen, then the message is gone.
Also, I have the problem that the app is still not fully translated into German. Only the settings are German. the rest is english.
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#4 corey OFFLINE  

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Posted 16 July 2019 - 02:52 PM

If either of you can create a repeatable test case then there's a good chance I can get this fixed (especially if I'm able to repeat although I may need access to your server to do this).



#5 bubffm OFFLINE  

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Posted 17 July 2019 - 05:05 AM

Hmmm... I haven't seen this behavior before and I'm sorry you're running into this issue. Can you describe exactly how you navigate to your movie and play it?

 

 

Hmmm, not sure how to describe.  I'd say I do nothing out of the ordinary. Just browsing thru the library. selecting a movie and once I pick it, it starts playing for a few seconds, then crashes with the above message

 

NB: My Language Settings are English. And its an ATV 4K, Movie is also in 4k.  Some in m4v some in mp4 Format. Transcoding is disabled.


Edited by bubffm, 17 July 2019 - 05:09 AM.


#6 ebr OFFLINE  

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Posted 17 July 2019 - 09:58 AM

 Transcoding is disabled.

 

If you re-enable transcoding, does the problem go away?



#7 bubffm OFFLINE  

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Posted 17 July 2019 - 11:05 AM

If you re-enable transcoding, does the problem go away?

 

 

It never was enabled.



#8 Luke OFFLINE  

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Posted 17 July 2019 - 11:09 AM

Can you try it?

#9 bubffm OFFLINE  

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Posted 18 July 2019 - 03:46 AM

Can you try it?

 

 

Havent used it for so long, cant even find it in the settings now....  Can you give me a quick pointer were I find it.



#10 Luke OFFLINE  

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Posted 18 July 2019 - 12:19 PM

@bubffm

In the permissions for the the
Emby user that you are logging in with. So just click on that user in the user profiles list.

Please let us know if this helps. thanks.



#11 bubffm OFFLINE  

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Posted 23 July 2019 - 04:03 AM

Thanks. I now had that streaming option activated. Makes no difference.  It just bombed out again with the same message.  An interesting observation on the fringes:  The audio stream keeps running after the video stream bombs out. 

 

Just had to reboot ATV to be able to keep watching. 



#12 Luke OFFLINE  

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Posted 23 July 2019 - 11:38 AM

Ok, we're looking into this. Thanks.

#13 lordCONAN OFFLINE  

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Posted 26 July 2019 - 02:31 AM

I've also been having this problem. For me it seems to arise if I watch something, and after it has finished and I leave thew apple TV alone (without exiting emby), the apple tv goes to sleep, then when I wake it and try to watch something else after a few seconds the video exits to the previous menu and the document not in stack error appears, and like OP the audio continues running the whole time (can be stopped using the remote pause button). Closing the emby app and reopening/logging in again fixes the issue.

 

Edit: Looks like the apple tv doesn't even have to go to sleep. After completing an episode of a show, the next thing I try to watch pops up the error.


Edited by lordCONAN, 26 July 2019 - 04:24 AM.


#14 Luke OFFLINE  

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Posted 26 July 2019 - 11:36 AM

Hi there, have you tried updating to emby server 4.2,? Thanks.

#15 lordCONAN OFFLINE  

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Posted 26 July 2019 - 05:22 PM

I installed the update yesterday (or the day before, can't remember which), so I'm currently on 4.2.0.40 and I am still receiving the same error.



#16 Luke OFFLINE  

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Posted 27 July 2019 - 04:12 PM

@lordCONAN

 

Hi there, we're sorry to hear about this. Is it possible to grant us temporary access to connect to your emby server and test ourselves? We think it is likely content related, that's the reason I'm asking. 

 

If this is OK, then please send me a PM with the details. Thanks !



#17 bubffm OFFLINE  

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Posted 31 July 2019 - 07:12 AM

I'm on 4.2 since a couple of days and since then had no issues. 

 

I will continue to observe and let you know.



#18 yaksplat OFFLINE  

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Posted 01 August 2019 - 12:05 PM

I've been having this same issue.  Please see the attached logs. Occurred numerous times on 7/29 @11:21 - 11:24 pm

 

Version 4.2.0.26 beta

 

 

 



#19 Luke OFFLINE  

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Posted 04 August 2019 - 10:35 AM

Thanks for reporting. We are looking into this.
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#20 Animosity022 OFFLINE  

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Posted 13 August 2019 - 09:27 AM

I've been using Emby again and majority if my items direct play. I had a file that was producing the error and I was able to reproduce it on my ATV each time. Direct play would start and it would throw the error.

 

I'm happy to give some access and share if that helps to identify the issue. 






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