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Roku Transcoding Turn off Subtitles


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#1 JohnnyM OFFLINE  

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Posted 01 July 2019 - 03:30 PM

I have finally saw why the Roku app is trans-coding some of my movies. It doesn't like subtitles.

 

OK I go to the detail screen of the movie in the Roku app and for subtitles I select NONE but the movie is still trans-coding when played. I quit the movie, quit the Roku Emby app and go back into the detail screen and find that subtitles are defaulted as on not NONE.

 

1. How do I get the subtitle default back to NONE?

 

2. How are other members dealing with subtitles or are they just letting it transcode.

 

JohnnyM

 

 



#2 Luke OFFLINE  

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Posted 01 July 2019 - 03:35 PM

Hi there, did  you explore the server dashboard during playback to learn why it was still transcoding?



#3 ebr OFFLINE  

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Posted 01 July 2019 - 03:41 PM

This depends on your subtitle format.  Text-based subs should not cause transcoding on the Roku.



#4 speechles OFFLINE  

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Posted 01 July 2019 - 03:57 PM

Try changing them to "Off (None)" as the video plays. Press down to open the OSD and use the subtitle icon (looks like a box with a triangle under it). That should let you turn them off if they are on during playback.



#5 JohnnyM OFFLINE  

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Posted 01 July 2019 - 04:05 PM

I have attached a image of the Dashboard giving the reason for the transcoding.

 

5d1a669b8ace2_Dashboard.jpg

 

I am attaching a screen capture of the web client since I can't screen capture from the TV.

5d1a670e60b53_MainMoviePage.jpg

 

I'll try your suggestion speechles but I want to PERMANENTLY change it of NONE.



#6 ebr OFFLINE  

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Posted 01 July 2019 - 04:08 PM

 

I'll try your suggestion speechles but I want to PERMANENTLY change it of NONE.

 

Click your user icon in that screenshot you posted and then select "subtitles" and set your "subtitle mode" to "No subtitles" 



#7 JohnnyM OFFLINE  

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Posted 01 July 2019 - 04:12 PM

speechles

 

I did as you said by turning them off as they played and it DID permanently change it to OFF.

 

Thank you



#8 JohnnyM OFFLINE  

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Posted 01 July 2019 - 04:20 PM

EBR I tried your using the web client to turn the sub off and that worked also. It also changed the transcoding to direct stream when I did it.

 

Thanks

 

Now why does ROKU using a streaming stick or ROKU premiere like DVDSubs.

 

JohnnyM



#9 JohnnyM OFFLINE  

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Posted 01 July 2019 - 04:23 PM

Just looked at the subs using MediaInfo and VOBSUBs are picture based, Not text like I thought.

 

More exploring.

 

JohnnyM



#10 ebr OFFLINE  

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Posted 01 July 2019 - 04:30 PM

Just looked at the subs using MediaInfo and VOBSUBs are picture based, Not text like I thought.

 

Correct and devices like the Roku do not support them because they only exist on disc based media and these devices have never seen and never will see a disc  :P.



#11 speechles OFFLINE  

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Posted 01 July 2019 - 04:34 PM

speechles

 

I did as you said by turning them off as they played and it DID permanently change it to OFF.

 

Thank you

 

I just submitted some fixes for the detail screen and video player not respecting turning off subtitles and sometimes not turning them on.

 

References:

Fix #508: [DetailsView] Fix Subtitles

Fix #509: [VideoPlayer] Fix Subtitles (allow them to turn off ALL THE TIME)


Edited by speechles, 01 July 2019 - 04:45 PM.

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#12 JohnnyM OFFLINE  

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Posted 01 July 2019 - 05:45 PM

Thanks all for the help

 

JohnnyM



#13 Marc_G OFFLINE  

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Posted 18 July 2019 - 10:04 PM

Interestingly, I just encountered a subtitle problem on my Roku that may be what is described a few posts above.

 

When I ripped the title (Bugs Bunny in "Bugs and Thugs") I didn't realize I needed to explicitly tell MKVToolNix to create the default flag and set it to "No." It seems that lack of a default flag is interpreted as YES and the subtitles are shown.

 

Anyway, given the subs were showing when playing on Roku, I went back to the metadata screen and changed it from showing VobSub english subs to OFF. It still played the subtitles though... I found no way to turn them off.

 

Later, I went in and used the header editor in Toolnix to create the default flag and set it to No. Presumably this turns them off.



#14 Luke OFFLINE  

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Posted 18 July 2019 - 10:55 PM

 

 

It seems that lack of a default flag is interpreted as YES and the subtitles are shown.

 

Not necessarily. Have you explored the subtitle preferences for your Emby user?



#15 speechles OFFLINE  

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Posted 19 July 2019 - 12:28 AM

Do you have a sample of that file you can share on dropbox/google-drive or similar?

 

You should always be able to turn off the subtitles. If that isn't happening something is wrong. There was recent work done in the area of subtitles to make them able to turn off correctly.

 

Are you using the Emby beta of the Roku app? This should have the fixes already. I do not think these fixes have been pushed to the store version of the app yet since that requires Roku approval.



#16 ebr OFFLINE  

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Posted 19 July 2019 - 11:05 AM

The latest subtitle fixes are in the released app so we'll need to investigate exactly what is happening here.



#17 blade005 OFFLINE  

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Posted 20 July 2019 - 06:23 PM

I just submitted some fixes for the detail screen and video player not respecting turning off subtitles and sometimes not turning them on.

 

@speechles

 

Emby Roku Version 3.0 - Build 175

 

Is there a technical reason that the Emby Roku app turns Close Captioning field to OFF for any video that does not have Forced Flag on for subtitles? If a video has Forced Subtitles then it changes to ALWAYS ON while playing. That makes sense so that any forced subtitle dialogue is displayed without intervention.

 

I tend to keep Closed Captioning set to ON REPLAY in the Roku global menu settings in order to use the REPLAY button to rewind and turn Close Captioning on for missed dialogue on any app I may be streaming from. It would be nice if the Emby Roku app honored that global CC setting for any video that does not have a FORCED subtitle flag set. Currently, it always sets CC to OFF and I have to remember to set it to ON REPLAY if I want to use this feature in Emby. And if I forget and exit Emby, my global CC setting is now set to OFF, which I normally realize when I am in another app and attempt to use it and nothing appears. Simple to adjust with asterisk button in apps that honor this, but unfortunately Prime Video does not and requires that you stop stream, exit app and return to Home Screen to adjust and then return to Prime Video. Not a big deal. Just wondering if there was a way for global CC settings to be honored unless FORCED subtitles require a change.


Edited by blade005, 20 July 2019 - 06:29 PM.


#18 ebr OFFLINE  

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Posted 20 July 2019 - 06:30 PM

Is there a technical reason that the Emby Roku app turns Close Captioning field to OFF for any video that does not have Forced Flag on for subtitles? If a video has Forced Subtitles then it changes to ALWAYS ON while playing. That makes sense so that any forced subtitle dialogue is displayed without intervention.

 

That is not exactly what it is doing.  It is turning the option "on" whenever our logic says that you want subtitles displayed.  We have to do this in order for them to be seen.

 

An improvement we could probably make would be to restore the previous setting after playback instead of just turning them off - assuming we can capture what the setting was.



#19 blade005 OFFLINE  

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Posted 20 July 2019 - 06:57 PM

That is not exactly what it is doing.  It is turning the option "on" whenever our logic says that you want subtitles displayed.  We have to do this in order for them to be seen.

 

An improvement we could probably make would be to restore the previous setting after playback instead of just turning them off - assuming we can capture what the setting was.

I understand.

 

It would be nice if ON REPLAY would be honored in Emby unless the video has a FORCED subtitle flag set. But, I can set it to ON REPLAY once video is streaming and it works nicely with embedded or external SRT subtitles. It would be an improvement if global CC settings could be restored to what they were as you entered the Roku app upon exit.

 

Thank you for the explanation.



#20 blade005 OFFLINE  

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Posted 21 July 2019 - 05:19 PM

An improvement we could probably make would be to restore the previous setting after playback instead of just turning them off - assuming we can capture what the setting was.

 

Perhaps an option in SETTINGS of Emby Roku app to select CC default of OFF, ON ALWAYS, ON REPLAY or ON MUTE unless the media has a FORCED flag set and then ON ALWAYS would be set. That would allow an ON REPLAY option by default that would remain after exiting the app. It would also keep whatever Subtitle settings you have set in Web UI separate.

 

Just a thought.






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