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4.1.1.0 - Movie missing from library view

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#21 easez88 OFFLINE  

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Posted 07 July 2019 - 11:15 PM

Yes those are the folders. Here is a screenshot of the actual file. 

5d22b1eba0605_ScreenShot20190707at110041

 

Also, I checked in with one of my users and the films do show up in the library on an Apple TV. This prompted me to do some more checking and it looks like the issue is related to my user account. Other users can see all movies, example included, just fine. 

 

I'm not sure why though, since I don't use features such as tags or parental controls. 



#22 Luke OFFLINE  

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Posted 07 July 2019 - 11:38 PM

Then I would check the user access permissions and parental controls on your account, and then also check any filters you may have activated in the UI.



#23 Luke OFFLINE  

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Posted 10 July 2019 - 01:38 AM

Were you able to chase this down?



#24 easez88 OFFLINE  

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Posted 10 July 2019 - 08:48 PM

Not yet. I have no filtering, tags, or parental settings enabled. Even weirder, when I search for the film it shows up but it does not show in the list. 



#25 Luke OFFLINE  

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Posted 10 July 2019 - 09:18 PM

Are you sure you're looking in the right place in the list?

#26 easez88 OFFLINE  

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Posted 11 July 2019 - 04:33 PM

God, I hope so. Here is what I got so far. 

 

for filters all of the drop-downs are set to "All" and no checkboxes are enabled. 

 

In metadata, I have no tags on this films (Or any for that matter)

Attached File  Screen Shot 2019-07-11 at 4.25.44 PM.png   559.31KB   0 downloads

 

In my account settings, I have all libraries

Attached File  Screen Shot 2019-07-11 at 4.27.20 PM.png   52.39KB   0 downloads

 

In parental controls, I have no options checked. 

Attached File  Screen Shot 2019-07-11 at 4.27.36 PM.png   605.93KB   0 downloads

 

Am I missing any other setting?

 

Also I just figured out how to add screenshots that are not obnoxiously big.

 



#27 easez88 OFFLINE  

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Posted 11 July 2019 - 07:37 PM

So I don't know why I didn't think about this before. I removed the movie from my library and scanned to make sure it was gone and I added it back to the movie folder and scanned again. The movie now shows. Interestingly, it kept its watch status. Not sure how but it is back. I'll review all of my movies and follow the same process with others that vanished. Thanks for all the help.



#28 Luke OFFLINE  

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Posted 11 July 2019 - 10:57 PM

The other two things it could have been is that it could have had a customized sort title and therefore was not appearing in list in the place you were expecting. Or if you've enabled grouping items into collections and it's part of a collection, then you'd see the collection instead.







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