Jump to content


Photo

Playback of one title causing Emby server to freeze up.

playback freeze

Best Answer softworkz , 05 July 2019 - 07:47 PM

Thanks for your patience. With the information you provided I was able to put the puzzle together.

 

Unfortunately I don't have good news for you.

 

With the information you provided I could verify that those dlls on your system are the "right" ones, meaning those bundled with the driver package.

I verified this by downloading the exact same driver package that you're using (18.33.48.5069, Driver version 10.18.10.5069).

 

Even tough the driver had been released in May 2019, the "included QuickSync" is in fact quite outdated - probably because the Intel GPU is not compatible with later versions.

 

You can see that the included "QuickSync dll" (I call it like that for simplicity) is from 2015, Media SDK version 5.x:

 

5d1fe0c9be752_quicksync_1_11.jpg

 

 

In case there's still any doubt about whether it might be a mistake, you just need to look at the signatures of the file:

 

5d1fe11278e50_quicksync_1_11b.jpg

 

The dll was originally signed in 2015 and signed in January 2019 for inclusion in the driver package.

 

 

 

Conclusion

 

I'm afraid, but there's nothing we can do in this case..

Go to the full post


  • Please log in to reply
41 replies to this topic

#1 jeflatt OFFLINE  

jeflatt

    Advanced Member

  • Members
  • 66 posts
  • Local time: 03:16 AM

Posted 06 June 2019 - 06:28 PM

I just purchased Gran Torino (2008) on blu ray, and ripped the movie to my server as a .mkv file using MakeMKV. The file plays without issue on VLC media player. When I try to play the movie on Emby, however, the server freezes up. I originally tried playing the movie on the Roku app (beta version and regular), and the Retrieving purple bar would fill about 1/3 of the way and then just hang forever (I let it go about 5 minutes). So I thought it might be the Emby Roku app, so I tried again with the Chrome browser web app, and the say thing happened. Only instead of the purple bar, the web app has a spinning circle that just goes on and on. I thought there might be something wrong with the file, so I deleted the entire folder, emptied the recycle bin, and rebooted the computer. Then ripped the file again. No difference. This is the only movie that has this problem. Others play just fine. My computer is running Windows 7.

Attached Files



#2 Luke OFFLINE  

Luke

    System Architect

  • Administrators
  • 135757 posts
  • Local time: 03:16 AM

Posted 06 June 2019 - 11:11 PM

Hi there, can you please attach the emby server log as well? Also what is your G: drive?



#3 jeflatt OFFLINE  

jeflatt

    Advanced Member

  • Members
  • 66 posts
  • Local time: 03:16 AM

Posted 07 June 2019 - 06:28 AM

I did attach the server log in the original message. If what I attached isn't correct, then I'm not sure what you're looking for, That was the log from the last time the event occurred. If you're looking for something different, you'll need to be more specific. I need the Idiot's Guide version.  :)

 

My G: Drive is my external RAID system where I store all of my movies/TV shows. It's a 5 disk (10TB each), RAID 5 system connected to my server computer through a USB 3.0 port.



#4 Luke OFFLINE  

Luke

    System Architect

  • Administrators
  • 135757 posts
  • Local time: 03:16 AM

Posted 07 June 2019 - 03:49 PM

Hi, that is the ffmpeg transcoding log. Next to that will be the main emby server log. can you supply that as well? Thanks.



#5 jeflatt OFFLINE  

jeflatt

    Advanced Member

  • Members
  • 66 posts
  • Local time: 03:16 AM

Posted 08 June 2019 - 09:51 PM

I grabbed all the log files out of there. Hopefully that will have what you're looking for.

 

On another note, I had another problem start up in just the last few days. It seems like 1 in 3 movies I watch won't play fully. They play for some time and then just stop for no reason. Some for an hour, some for a few minutes, some just don't start at all. And these are all movies I've watched on here previously without any issues. Not sure if any of those are captured in the logs there as well.

Attached Files



#6 Luke OFFLINE  

Luke

    System Architect

  • Administrators
  • 135757 posts
  • Local time: 03:16 AM

Posted 10 June 2019 - 05:23 PM

@jeflatt, as a test, if you disable hardware acceleration in server transcoding settings, does that have an impact?


  • jeflatt likes this

#7 jeflatt OFFLINE  

jeflatt

    Advanced Member

  • Members
  • 66 posts
  • Local time: 03:16 AM

Posted 10 June 2019 - 06:00 PM

It does have an impact! The movie played just like it's supposed to. Well at least for as much as I watched. I haven't sat through the whole thing yet, but the first few minutes played just fine. 

I'm still having the issue with certain titles just stopping themselves at certain times. I have figured out at the very least that that is a Roku app issue, as the movies play just fine through the Chrome browser. I should probably start a new topic in the Roku forums for that now though.



#8 Luke OFFLINE  

Luke

    System Architect

  • Administrators
  • 135757 posts
  • Local time: 03:16 AM

Posted 10 June 2019 - 06:02 PM

Regarding hardware acceleration, if you'd like to try turning it back on, I would suggest installing the latest drivers first, making sure windows is fully up to date, and then rebooting your machine. Then see if that helps.

 

@softworkz may also have some insight. Thanks.



#9 softworkz OFFLINE  

softworkz

    Advanced Member

  • Developers
  • 1661 posts
  • Local time: 09:16 AM

Posted 12 June 2019 - 08:29 PM

@jefflat - did you shorten or truncate the ffmpeg logs that you've posted?



#10 jeflatt OFFLINE  

jeflatt

    Advanced Member

  • Members
  • 66 posts
  • Local time: 03:16 AM

Posted 12 June 2019 - 08:35 PM

@jefflat - did you shorten or truncate the ffmpeg logs that you've posted?

No. At least not intentionally. I selected the log, which displayed the text in a new Chrome tab. Then I right-clicked and selected Save-As. The only save option was a .txt file. That's it. Unless that process somehow truncated the log without me realizing it, you got the whole thing.



#11 softworkz OFFLINE  

softworkz

    Advanced Member

  • Developers
  • 1661 posts
  • Local time: 09:16 AM

Posted 12 June 2019 - 09:16 PM

I've just been wondering because that truncation looks more like a crash. (ffmpeg log in post #5).

At least it does not match the description "plays for a while then freezes".

 

Please note that Emby sometimes creates multiple ffmpeg logs per playback attempt (unfortunately), so it might be better just to look at the creation dates of the log files and zip all the recent ones up after you've encountered the problem.



#12 jeflatt OFFLINE  

jeflatt

    Advanced Member

  • Members
  • 66 posts
  • Local time: 03:16 AM

Posted 12 June 2019 - 09:35 PM

@softworkz Sorry if there was any confusion, but it never played. It would just freeze/crash during the loading process. Never got to the first frame.



#13 softworkz OFFLINE  

softworkz

    Advanced Member

  • Developers
  • 1661 posts
  • Local time: 09:16 AM

Posted 12 June 2019 - 09:59 PM

@softworkz Sorry if there was any confusion, but it never played. It would just freeze/crash during the loading process. Never got to the first frame.



[...]. It seems like 1 in 3 movies I watch won't play fully. They play for some time and then just stop for no reason. Some for an hour, some for a few minutes, [...]

 

I'm afraid, but now I'm _really_ confused...



#14 Luke OFFLINE  

Luke

    System Architect

  • Administrators
  • 135757 posts
  • Local time: 03:16 AM

Posted 12 June 2019 - 10:17 PM

Hi, yes can you please clarify? Thanks !



#15 jeflatt OFFLINE  

jeflatt

    Advanced Member

  • Members
  • 66 posts
  • Local time: 03:16 AM

Posted 12 June 2019 - 10:28 PM

Yes, yes, my bad. I was having two issues. The first one Luke took care of, and that's what the logs I attached were about. The second one is limited to just the Roku app. I'm attaching new logs for that one here. I played one movie that stops immediately after loading. Then played it again. Then I played a different movie that stops after 2:29. And I played that one again as well, again stopping at 2:29. I've noticed this happening on several movies, but those two are the quickest to stop so I chose those for the logs.

Attached Files



#16 softworkz OFFLINE  

softworkz

    Advanced Member

  • Developers
  • 1661 posts
  • Local time: 09:16 AM

Posted 12 June 2019 - 11:03 PM

 

 I'm attaching new logs for that one here.

  1. I played one movie that stops immediately after loading.
  2. Then played it again.
  3. Then I played a different movie that stops after 2:29.
  4. And I played that one again as well, again stopping at 2:29. 

 

 

Could we start over with:

  • ONE problem
  • ONE problem description (expected/actual behavior)
  • ONE ffmpeg log (covering exactly the described situation)
    (or multiple in case multiple ones were created at the same time)

PS: HW detection log is constant, no need to resend. 



#17 jeflatt OFFLINE  

jeflatt

    Advanced Member

  • Members
  • 66 posts
  • Local time: 03:16 AM

Posted 13 June 2019 - 06:20 AM

I'm very sorry about the confusion. I only mentioned the second issue "in passing", and said that I needed to start a new topic in the Roku forums to address that issue specifically. I just hadn't done it yet before you started looking into it on this thread. I'll get it done right now.



#18 Luke OFFLINE  

Luke

    System Architect

  • Administrators
  • 135757 posts
  • Local time: 03:16 AM

Posted 14 June 2019 - 10:53 PM

Ok so this issue is all set which we isolated to hardware acceleration. Were you going to try what i mentioned earlier?



#19 jeflatt OFFLINE  

jeflatt

    Advanced Member

  • Members
  • 66 posts
  • Local time: 03:16 AM

Posted 28 June 2019 - 06:57 AM

@Luke

 

I did try that. I have Windows set to automatically update, so there were no updates to install there. I also checked all the drivers through the Control Panel, with Windows saying that I was using the most current driver. I have not yet gone to the length to look at the specific serial numbers of every component in my computer and seeing if there is a new driver available from the manufacturer's website that perhaps Windows didn't find. That's my next step. Are there any drivers in particular I should start with? I.e. since my movies are ripped onto a hard drive, the driver for the optical drive shouldn't really play into this. 



#20 Luke OFFLINE  

Luke

    System Architect

  • Administrators
  • 135757 posts
  • Local time: 03:16 AM

Posted 28 June 2019 - 07:25 PM

Video card drivers are what i would start with. Let us know how you get on. Thanks.







Also tagged with one or more of these keywords: playback, freeze

0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users