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Help Emby does not recognize my Premiere Membership


Bill Mini
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I need help setting up my Emby account. I paid for a month's service today 5/5, but my account does not recognize my paid membership. I am renewing a lapsed membership. I believe my sign in name may be different than when I initially started last year. Is there someone I can reach out to fix this? I have Emby apps on multiple platforms, AppleTV, Roku, Nvidia shield, ipad. None of them recognize that I paid for this month. I also paid 4.99 to unlock my iPad. Is this a charge above and beyond the premiere service?

Would love to get this sorted out.

thanks

Bill D

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