Caccamo 0 Posted May 11, 2019 Share Posted May 11, 2019 (edited) I upgrade to the 4.1.1.0. all went ok. Today suddenly i try to access from my iphone app and he say me to install the new version of the server?! (wtf? i thnk another new version) when i see that there wasn't any new version i tried to connect via browser but i have only a black screen. Force shutdown and restart doesn't change anything. I tried also to reainstall the 4.1.1.0 all the same. My system: Qnap TS-653 PRO fw: 4.3.6.0805 Any suggestion? Edited May 11, 2019 by Caccamo Link to comment Share on other sites More sharing options...
Luke 37066 Posted May 11, 2019 Share Posted May 11, 2019 Hi there, can you please attach the emby server log? You can learn how to do that here: https://emby.media/community/index.php?/topic/739-how-to-report-a-problem/ Thanks. Link to comment Share on other sites More sharing options...
Caccamo 0 Posted May 12, 2019 Author Share Posted May 12, 2019 (edited) meanwhile i try also to upgrade 4.1.1.0 installing the Beta, but nothing change... here the logs embyserver.txt Edited May 12, 2019 by Caccamo Link to comment Share on other sites More sharing options...
Luke 37066 Posted May 12, 2019 Share Posted May 12, 2019 Is it possible you still have the old 3.x version installed running side by side? Perhaps that is what the iOS app is connecting to. Link to comment Share on other sites More sharing options...
Caccamo 0 Posted May 12, 2019 Author Share Posted May 12, 2019 those are the only app i have installed on my qnap. and i repeat this happen suddenly after some day i upgraded to 4.1.1.0 Link to comment Share on other sites More sharing options...
Luke 37066 Posted June 13, 2019 Share Posted June 13, 2019 @@Caccamo, can you please try the beta installation from our website: https://emby.media/nas-server.html Please let us know if this helps. Thanks. Link to comment Share on other sites More sharing options...
Caccamo 0 Posted June 18, 2019 Author Share Posted June 18, 2019 Starts to be annoying.... its like more that one month that my emby doesn't work... suddenly the problem before described disappeared but now i don't know if with new beta or not i have all my "new" films not identify. Also with manual identify doesn't work... here the logs @@Luke embyserver.txt Link to comment Share on other sites More sharing options...
Luke 37066 Posted June 18, 2019 Share Posted June 18, 2019 Starts to be annoying.... its like more that one month that my emby doesn't work... suddenly the problem before described disappeared but now i don't know if with new beta or not i have all my "new" films not identify. Also with manual identify doesn't work... here the logs @@Luke @@Caccamo this is a rollover log from the previous day. Can you please restart emby server, and then after startup has completed, please attach the latest log? thanks ! Link to comment Share on other sites More sharing options...
Caccamo 0 Posted June 18, 2019 Author Share Posted June 18, 2019 here. @@Luke Log.txt Link to comment Share on other sites More sharing options...
Luke 37066 Posted June 18, 2019 Share Posted June 18, 2019 here. @@Luke Well this is different. Did you roll back the server version? If you did this, then you'll need to go to the Plugins tab in your server dashboard. Make a note of all plugins installed. Then use the plugin catalog to manually install compatible versions of every single one. See how the server log is filled with all of these LoaderExceptions: 2019-06-18 23:55:58.898 Error App: LoaderException: Could not load file or assembly 'MediaBrowser.Model, Version=4.2.0.12, Culture=neutral, PublicKeyToken=null'. The system cannot find the file specified. Once you roll back the plugins then those errors should go away. Link to comment Share on other sites More sharing options...
Caccamo 0 Posted June 18, 2019 Author Share Posted June 18, 2019 (edited) i don't roll back my server version. @@Caccamo, can you please try the beta installation from our website: https://emby.media/nas-server.html Please let us know if this helps. Thanks. just after this message i installed the last beta aviable. What i have to do with plugin? @@Luke Edited June 18, 2019 by Caccamo Link to comment Share on other sites More sharing options...
Luke 37066 Posted June 18, 2019 Share Posted June 18, 2019 Nothing. First you posted a log from 4.2.0.16, then you posted a log from 4.1.1. That's why i thought you rolled back. Can you please restart emby server, and then after startup has completed, please attach the latest log? thanks ! Link to comment Share on other sites More sharing options...
Caccamo 0 Posted June 18, 2019 Author Share Posted June 18, 2019 ok this is so strange!!! i checked and now i have the 4.1.1 ... Wtf?! i have jsut installed the last beta. Link to comment Share on other sites More sharing options...
Caccamo 0 Posted June 18, 2019 Author Share Posted June 18, 2019 ok i reinstalled last beta. same problem that i can't identify the new film added. here the logs @@Luke Log.txt Link to comment Share on other sites More sharing options...
Luke 37066 Posted June 18, 2019 Share Posted June 18, 2019 It's because all outgoing connections to all domains are failing: 2019-06-19 00:33:09.119 Error HttpClient: Error getting response from https://api.themoviedb.org/3/find/tt4975856?api_key=f6bd687ffa63cd282b6ff2c6877f2669&external_source=imdb_id *** Error Report *** Version: 4.2.0.17 Command line: /share/CACHEDEV1_DATA/.qpkg/EmbyServer/system/EmbyServer.dll -programdata /share/CACHEDEV1_DATA/.qpkg/EmbyServer/programdata -ffdetect /share/CACHEDEV1_DATA/.qpkg/EmbyServer/bin/ffdetect -ffmpeg /share/CACHEDEV1_DATA/.qpkg/EmbyServer/bin/ffmpeg -ffprobe /share/CACHEDEV1_DATA/.qpkg/EmbyServer/bin/ffprobe -defaultdirectory /share/CACHEDEV1_DATA -updatepackage emby-server-qnap_{version}_x86_64.qpkg Operating system: Unix 4.2.8.0 64-Bit OS: True 64-Bit Process: True User Interactive: True Runtime: file:///share/CACHEDEV1_DATA/.qpkg/EmbyServer/system/System.Private.CoreLib.dll Processor count: 4 Program data path: /share/CACHEDEV1_DATA/.qpkg/EmbyServer/programdata Application directory: /share/CACHEDEV1_DATA/.qpkg/EmbyServer/system System.Net.Http.HttpRequestException: System.Net.Http.HttpRequestException: Network is unreachable ---> System.Net.Sockets.SocketException: Network is unreachable at System.Net.Http.ConnectHelper.ConnectAsync(String host, Int32 port, CancellationToken cancellationToken) Do you have something that might be preventing emby server from accessing the internet? Like a firewall, security software, etc? Are you behind a vpn? If you can resolve this then you should be able to identify. Link to comment Share on other sites More sharing options...
Caccamo 0 Posted June 18, 2019 Author Share Posted June 18, 2019 i have my router like alwayse and i didn0t cahnge everything since one years.... Link to comment Share on other sites More sharing options...
Luke 37066 Posted June 18, 2019 Share Posted June 18, 2019 OK, unfortunately I'm not sure what to say. I cannot tell you why your installation cannot access the internet. Most likely something is blocking the connection. Link to comment Share on other sites More sharing options...
kendling 0 Posted September 4, 2019 Share Posted September 4, 2019 (edited) I upgrade to the 4.1.1.0. all went ok. Today suddenly i try to access from my iphone app and he say me to install the new version of the server?! (wtf? i thnk another new version) when i see that there wasn't any new version i tried to connect via browser but i have only a black screen. Force shutdown and restart doesn't change anything. I tried also to reainstall the 4.1.1.0 all the same. My system: Qnap TS-653 PRO fw: 4.3.6.0805 Any suggestion? It's happen to me! NAS: TS-428 SYS: QTS 4.3.6.1040 EmbyServer 4.1.1.0 can working. 4.2.x.x and 4.3.x.x beta both can't working. Can't start it in App Center after upgrade. It report "Couldn't find a valid ICU package installed on the system." when I start it from shell. No logs found in log folder. [/share/CACHEDEV1_DATA/.qpkg/EmbyServer] # ./system/EmbyServer FailFast: Couldn't find a valid ICU package installed on the system. Set the configuration flag System.Globalization.Invariant to true if you want to run with no globalization support. at System.Environment.FailFast(System.String) at System.Globalization.GlobalizationMode.GetGlobalizationInvariantMode() at System.Globalization.GlobalizationMode..cctor() at System.Globalization.CultureData.CreateCultureWithInvariantData() at System.Globalization.CultureData.get_Invariant() at System.Globalization.CultureInfo..cctor() at System.StringComparer..cctor() at System.AppDomain.InitializeCompatibilityFlags() at System.AppDomain.CreateAppDomainManager() at System.AppDomain.Setup(System.Object) Aborted Edited September 4, 2019 by kendling Link to comment Share on other sites More sharing options...
Luke 37066 Posted September 4, 2019 Share Posted September 4, 2019 It's happen to me! NAS: TS-428 SYS: QTS 4.3.6.1040 EmbyServer 4.1.1.0 can working. 4.2.x.x and 4.3.x.x beta both can't working. Can't start it in App Center after upgrade. It report "Couldn't find a valid ICU package installed on the system." when I start it from shell. No logs found in log folder. [/share/CACHEDEV1_DATA/.qpkg/EmbyServer] # ./system/EmbyServer FailFast: Couldn't find a valid ICU package installed on the system. Set the configuration flag System.Globalization.Invariant to true if you want to run with no globalization support. at System.Environment.FailFast(System.String) at System.Globalization.GlobalizationMode.GetGlobalizationInvariantMode() at System.Globalization.GlobalizationMode..cctor() at System.Globalization.CultureData.CreateCultureWithInvariantData() at System.Globalization.CultureData.get_Invariant() at System.Globalization.CultureInfo..cctor() at System.StringComparer..cctor() at System.AppDomain.InitializeCompatibilityFlags() at System.AppDomain.CreateAppDomainManager() at System.AppDomain.Setup(System.Object) Aborted Hi, are you using Docker on QNAP? Link to comment Share on other sites More sharing options...
kendling 0 Posted September 4, 2019 Share Posted September 4, 2019 Hi, are you using Docker on QNAP? Thanks for your reply, No, I'm using qpkg package. Link to comment Share on other sites More sharing options...
Luke 37066 Posted September 5, 2019 Share Posted September 5, 2019 Thanks for your reply, No, I'm using qpkg package. So you installed from our website? Is your QNAP QTS version the latest version available? Link to comment Share on other sites More sharing options...
kendling 0 Posted September 5, 2019 Share Posted September 5, 2019 So you installed from our website? Is your QNAP QTS version the latest version available? Yes, the App Center not have Emby Server. I download it from this web site. Before 4.1.1.0, everything is well. It's broke when I try to upgrade it. So I downgrade back to 4.1.1.0 and working now. Link to comment Share on other sites More sharing options...
Luke 37066 Posted September 7, 2019 Share Posted September 7, 2019 Can you try the latest beta package? Thanks. Link to comment Share on other sites More sharing options...
kendling 0 Posted September 9, 2019 Share Posted September 9, 2019 Can you try the latest beta package? Thanks. Still happen in beta package emby-server-qnap_4.3.0.7_arm_64.qpkg. Link to comment Share on other sites More sharing options...
alucryd 216 Posted September 9, 2019 Share Posted September 9, 2019 You can't just run any binary in the system folder, that's why we ship a startup script in the bin directory. Please try launching the emby-server executable from the bin directory and report back here. Link to comment Share on other sites More sharing options...
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