subrip subtitles are not showing up in webapp

[Gerrit507 24]

The issue is that subrip subtitles are not showing up at all in the webapp. I've tried different media. The subtitles are fine in kodi. The issue occurs on Firefox, Chrome and Edge. I've tested version 4.1.0.26 and 4.2.0.1. I provide the transcoding log. The subtitles are transcoded to webvtt.

Log.txt

[Gerrit507 24]

I just wanted to add that PGS subtitles work fine. I guess they are getting burned in.

 

I also went back to 4.0.1.0 and the subrip subtitles are working with that version. So it must be caused be some change between 4.0.1.0 and 4.1.0.26.

 

I'm using docker by the way.

[Luke 40111]

Hi, yes we have a couple sample files that the newer ffmpeg is having some trouble with, and we are looking into it. It's not happening with all files though. Thanks.

[Gerrit507 24]

Are there any plans when this issue will be fixed? I hope it would be fixed with 4.1.1.0 but it wasn't. This issue basically makes it impossible to watch something like Game of Thrones where they speak different languages and you basically need subtitles...  Should be high priority imho...

[Luke 40111]

Can you provide a sample video for testing? thanks.

[Gerrit507 24]

I've send you a sample file via pm

[Gerrit507 24]

The issue seems to be fixed with version 4.2.0.5

Edited May 10, 2019 by Gerrit507

[Luke 40111]

Interesting, I actually hadn't even had a chance to look at it yet. Perhaps the difference was just the newer ffmpeg build.

[yarez0 22]

hi 

 

on my side, SUBRIP are on top of the video in direct stream (1080 / 5 to 60 Mbps) , if I force transcode by reducing to 1080 4 Mbps, there is no subtitles.

 

only SUBRIP are on top, SRT are on the bottom

[yarez0 22]

emby 4.1.1 on synology by the way

[yarez0 22]

ok just add a SRT file to a tv show, SUBRIP and SRT shows on top, this happens on web client (chrome) don't know if I change a parameter somewhere. I'll do some other tests

[yarez0 22]

I confirm, even on iOS, if transcode occured there is no SUBRIP subtitle

 

without transcoding on iOS, SUBRIP are shown on the bottom

[Luke 40111]

I confirm, even on iOS, if transcode occured there is no SUBRIP subtitle

 

without transcoding on iOS, SUBRIP are shown on the bottom

 

Let's look at an example. Please see how to report a media playback issue. thanks !

[yarez0 22]

yep, sorry I did not provide logs yet because i'm testing a lot of functionnalities et logs are huge. 

 

I cleaned it, stop server, clean logs, start et play video with chrome last version 64 bit

 

22h41m01 video is playing 1080 5 Mbps, no subtitles

22h41m46 video is playing 1080 auto 60 Mbps, subtitles on the top

SUBRIP.zip

[yarez0 22]

let me know if you want the same logs with iOS app

[Luke 40111]

The issue is that we extract the embedded subtitles on the fly and send them to the video player as plain text, however in your environment this process is taking a long time, and it's causing you to think the subtitles aren't working.

 

What you can do is go to server transcoding settings and uncheck the option to allow subtitle extraction on the fly. This will caused them to be burned in with server transcoding instead - of course, you might not like that either due to the amount of resources it will consume on your server in order to do that.

 

That's why for the best experience possible, external subtitles are always the most efficient choice. Please let us know if this helps. Thanks.

[yarez0 22]

The issue is that we extract the embedded subtitles on the fly and send them to the video player as plain text, however in your environment this process is taking a long time, and it's causing you to think the subtitles aren't working.

 

What you can do is go to server transcoding settings and uncheck the option to allow subtitle extraction on the fly. This will caused them to be burned in with server transcoding instead - of course, you might not like that either due to the amount of resources it will consume on your server in order to do that.

 

That's why for the best experience possible, external subtitles are always the most efficient choice. Please let us know if this helps. Thanks.

ok thank you

[kesm 25]

Hi,

I have the same problem with EmbyServer 4.1.1.0 and 4.2.0.15. The subtitles won't display on web app with allow subtitle extraction on the fly checked and not checked.

 

Subtitles are correctly displayed on Emby Theater for Windows

 

Here is some logs and a sample file

hardware_detection-63696031077.txt

ffmpeg-transcode-16838a00-bc6a-4d9d-84bb-f7b73f45d8a8_1.txt

Sample-010.zip

embyserver.txt

Edited June 13, 2019 by kesm

[Luke 40111]

Hi,

 

I have the same problem with EmbyServer 4.1.1.0 and 4.2.0.15. The subtitles won't display on web app with allow subtitle extraction on the fly checked and not checked.

 

Subtitles are correctly displayed on Emby Theater for Windows

 

Here is some logs and a sample file

 

Why do you feel they're not displaying? Have you made sure to enable them in the video player? Have you checked the contents of the subtitles?

[kesm 25]

Why do you feel they're not displaying? Have you made sure to enable them in the video player? Have you checked the contents of the subtitles?

 

Hi, 

 

Nothing was displayed when I watched the episode, I double checked that subtitles was enable and the same episode display subtitles correctly on Emby Theater and Plex Web

[theghost31 4]

@@kesm, Not sure it's a related issue with my issue
But did you have the same issue with the version 4.1.0.14 ?
If you get again your problem with 4.1.0.14,it seems to be not the same thing.

=> https://emby.media/community/index.php?/topic/73493-embyweb-bug-subtitles-after-quit-and-resume
 

[kesm 25]

I have the same problem on 4.1.1.0 (I wasn't able to put 4.1.0.14 on my docker)

At first I believed it was caused by HEVC but plex manage the file correctly : 

 

Plex : https://i.imgur.com/ZH8qijW.png Edit : more details about plex trascode : https://i.imgur.com/ljkePiQ.png
Emby : https://i.imgur.com/baMozWf.png

 

Also Emby displays the episode way darker than plex do

 

@@Luke Should I create a new topic?

 

Thanks

Edited June 21, 2019 by kesm

[theghost31 4]

@@kesm, I'm using docker as you so why can't you write 4.1.0.14 as version?

 

and yes, this version, precisely, is important.

V4.1.1.0 is already too late about what I suggest to you :/

Edited June 25, 2019 by theghost31

[kesm 25]

@@theghost31 I managed to install 4.1.0.14, image is still way too dark but subtitles are correctly displayed on this version : 
 

https://imgur.com/ytKq8LE

Edited June 26, 2019 by kesm

[theghost31 4]

Ok and to finish, are we agree if you update to 4.1.0.15, subtitles are not working anymore?

 

Thank you. If its the case, it's the same issue as me. Or at least, it's a similar problem

 

I played with Docker to switch between these two versions and everytime 4.1.0.14 was working but not 4.1.0.15 and newer.

 

After that, I didn't see it was just subrip subtitles which had this issue.

 

NB: I never seen the dark image on my side so it's an other problem maybe already fixed? Anyway, it was just to try the test of subtitles

Edited June 26, 2019 by theghost31