ifignella Posted April 20, 2019 Share Posted April 20, 2019 The app starts (I see emby logo then gray screen) then closes back to apple tv home screen. Anyone else seeing this? Link to comment Share on other sites More sharing options...
ebr Posted April 20, 2019 Share Posted April 20, 2019 Hi. Do you know what version of the app you have installed? Is your server up and running? Link to comment Share on other sites More sharing options...
danewchamp Posted April 20, 2019 Share Posted April 20, 2019 Same issue here. Home server is fully updated. Factory reset my Apple TV thought I was going crazy. Still no luck. Link to comment Share on other sites More sharing options...
danewchamp Posted April 20, 2019 Share Posted April 20, 2019 Funny enough. It opened this morning. No changes were done since I rage quit last night trying. Link to comment Share on other sites More sharing options...
ebr Posted April 20, 2019 Share Posted April 20, 2019 Hi. Is it possible your internet was out? This app is an online app. Link to comment Share on other sites More sharing options...
danewchamp Posted April 20, 2019 Share Posted April 20, 2019 That’s why it’s so weird. Every app opened besides emby. Internet was on. Link to comment Share on other sites More sharing options...
Luke Posted April 20, 2019 Share Posted April 20, 2019 Is this still an issue now? Link to comment Share on other sites More sharing options...
ifignella Posted April 20, 2019 Author Share Posted April 20, 2019 (edited) Short video so you can see what's happening. https://drive.google.com/file/d/1oYOInhyVQlZ4fggFddZgY0LCR4gUGh9H/view?usp=sharing Is this still an issue now? Yes, I just tried it now and same thing. It has done it before, then the next day it would work just fine. Hi. Do you know what version of the app you have installed? Is your server up and running? Server is up and running. I deleted and re-downloaded the app last night. I don't know what version it is. Is there a way I can check since I can't get into it? Edited April 20, 2019 by ifignella Link to comment Share on other sites More sharing options...
Luke Posted April 20, 2019 Share Posted April 20, 2019 Ok, we're looking into this, thanks guys. Link to comment Share on other sites More sharing options...
ifignella Posted April 20, 2019 Author Share Posted April 20, 2019 Ok, we're looking into this, thanks guys. Thank you. Link to comment Share on other sites More sharing options...
ebr Posted April 20, 2019 Share Posted April 20, 2019 I don't know what version it is. Is there a way I can check since I can't get into it? What version does the app store on your device show? Also, what about your server? What version is that? Link to comment Share on other sites More sharing options...
ifignella Posted April 20, 2019 Author Share Posted April 20, 2019 What version does the app store on your device show? Also, what about your server? What version is that? I'm not home right now, I'll post the info in a little bit. Thanks Link to comment Share on other sites More sharing options...
ifignella Posted April 20, 2019 Author Share Posted April 20, 2019 (edited) @@ebr, Server version - 4.1.0.26 App - 1.4.1 FYI, I tried it again just now and same thing. Restarted the server and now it works. Edited April 20, 2019 by ifignella Link to comment Share on other sites More sharing options...
ebr Posted April 21, 2019 Share Posted April 21, 2019 Restarted the server and now it works. @@corey - this would lead me to believe that we have some error in the server connection logic that is not being trapped properly. Link to comment Share on other sites More sharing options...
corey Posted April 22, 2019 Share Posted April 22, 2019 @@corey - this would lead me to believe that we have some error in the server connection logic that is not being trapped properly. Certainly possible. That's on my list of things to clean up in the near future. I'm glad to hear the issue is resolved though! Link to comment Share on other sites More sharing options...
mystery Posted April 25, 2019 Share Posted April 25, 2019 (edited) Just wanted to chime in here to say that it was working yesterday (Wednesday, April 24) but today it tries to open and then reverts back to Apple TV's home screen. For the record, this unit is brand new this week and I've noticed this happening on one or two other apps as well. Most work fine though. FYI. Edited April 25, 2019 by mystery Link to comment Share on other sites More sharing options...
mystery Posted April 25, 2019 Share Posted April 25, 2019 After restarting the server, the Apple TV app is working again. Link to comment Share on other sites More sharing options...
corey Posted April 27, 2019 Share Posted April 27, 2019 After restarting the server, the Apple TV app is working again. @@mystery — Next time this happens would you be able to grant me access to your server to see if I can see the issue on my side please? I think it may go a long way to fixing the issue. Thanks! Corey Link to comment Share on other sites More sharing options...
GranDanton Posted May 6, 2019 Share Posted May 6, 2019 Hi, same issue here. Very annoining, even resesting the server I get same problem as above. Thanks. Link to comment Share on other sites More sharing options...
corey Posted May 7, 2019 Share Posted May 7, 2019 Hi, same issue here. Very annoining, even resesting the server I get same problem as above. Thanks. @@GranDanton -- Would you be able to grant me access to your server and PM me the details please? I haven't been able to repeat this problem on my setup so it's been difficult to fix. Thanks! Link to comment Share on other sites More sharing options...
GranDanton Posted May 7, 2019 Share Posted May 7, 2019 @@GranDanton -- Would you be able to grant me access to your server and PM me the details please? I haven't been able to repeat this problem on my setup so it's been difficult to fix. Thanks! No problem, how do I do it? Link to comment Share on other sites More sharing options...
corey Posted May 7, 2019 Share Posted May 7, 2019 Your Emby server needs to be internet facing: I'd like you to create a regular Emby user with a password -- Emby User I'd like you to create an Emby Connect user -- Emby Connect This should allow me to test a few different flows through the application and hopefully isolate the issue. Once you have those users created please PM me your IP address so I can connect to your server. Link to comment Share on other sites More sharing options...
GranDanton Posted May 7, 2019 Share Posted May 7, 2019 It’s done, I created an Emby connect user and I txted you with user and my IP. Looking forward for news, thanks. Link to comment Share on other sites More sharing options...
GranDanton Posted May 9, 2019 Share Posted May 9, 2019 Hi, still waiting for a reply. I’m not buying the app in any device until I’m sure that it’s working properly. I did as I was told a few days ago. A bit disappointed, to be honest. Link to comment Share on other sites More sharing options...
corey Posted May 9, 2019 Share Posted May 9, 2019 I responded to your PM @@GranDanton Link to comment Share on other sites More sharing options...
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In Now