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Issue opening the app


ifignella
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The app starts (I see emby logo then gray screen) then closes back to apple tv home screen. Anyone else seeing this?

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Hi.  Do you know what version of the app you have installed?

 

Is your server up and running?

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Same issue here. Home server is fully updated. Factory reset my Apple TV thought I was going crazy. Still no luck.

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Short video so you can see what's happening.

https://drive.google.com/file/d/1oYOInhyVQlZ4fggFddZgY0LCR4gUGh9H/view?usp=sharing

 

 

 

Is this still an issue now?

 

Yes, I just tried it now and same thing.

It has done it before, then the next day it would work just fine. 

 

 

Hi.  Do you know what version of the app you have installed?

 

Is your server up and running?

Server is up and running.  I deleted and re-downloaded the app last night. I don't know what version it is.  Is there a way I can check since I can't get into it?

Edited by ifignella
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 I don't know what version it is.  Is there a way I can check since I can't get into it?

 

What version does the app store on your device show?

 

Also, what about your server?  What version is that?

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What version does the app store on your device show?

 

Also, what about your server? What version is that?

I'm not home right now, I'll post the info in a little bit.

Thanks

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@@ebr,

 

Server version - 4.1.0.26

 

App - 1.4.1

 

FYI, I tried it again just now and same thing.  Restarted the server and now it works.

Edited by ifignella
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Restarted the server and now it works.

 

@@corey - this would lead me to believe that we have some error in the server connection logic that is not being trapped properly.

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@@corey - this would lead me to believe that we have some error in the server connection logic that is not being trapped properly.

 

Certainly possible. That's on my list of things to clean up in the near future.

 

I'm glad to hear the issue is resolved though!

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Just wanted to chime in here to say that it was working yesterday (Wednesday, April 24) but today it tries to open and then reverts back to Apple TV's home screen. For the record, this unit is brand new this week and I've noticed this happening on one or two other apps as well. Most work fine though.

FYI.

Edited by mystery
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After restarting the server, the Apple TV app is working again.

@@mystery

 

Next time this happens would you be able to grant me access to your server to see if I can see the issue on my side please?

 

I think it may go a long way to fixing the issue.

 

Thanks!

 

Corey

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  • 2 weeks later...
GranDanton

Hi, same issue here. Very annoining, even resesting the server I get same problem as above. Thanks.

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Hi, same issue here. Very annoining, even resesting the server I get same problem as above. Thanks.

 

@@GranDanton -- Would you be able to grant me access to your server and PM me the details please? I haven't been able to repeat this problem on my setup so it's been difficult to fix.

 

Thanks!

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GranDanton

@@GranDanton -- Would you be able to grant me access to your server and PM me the details please? I haven't been able to repeat this problem on my setup so it's been difficult to fix.

 

Thanks!

No problem, how do I do it?

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Your Emby server needs to be internet facing:

  1. I'd like you to create a regular Emby user with a password -- Emby User
  2. I'd like you to create an Emby Connect user -- Emby Connect

This should allow me to test a few different flows through the application and hopefully isolate the issue. Once you have those users created please PM me your IP address so I can connect to your server.

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GranDanton

It’s done, I created an Emby connect user and I txted you with user and my IP. Looking forward for news, thanks.

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GranDanton

Hi, still waiting for a reply. I’m not buying the app in any device until I’m sure that it’s working properly. I did as I was told a few days ago. A bit disappointed, to be honest.

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