shield tv playback

[mhaar49 1]

new to Emby, former plex user.  Fresh install of emby on desktop(server), fresh install of emby on shield(client), no wifi involved, all Ethernet cable.  any and all movies stop and revert to title menu screen after roughly 10 min. primarily MKV files, display set at 480p. Chromecast to shield through emby works flawlessly. My main question I guess is will emby only play for 10min for their free app trial run, or is it something more?

[arrbee99 1561]

Well if this  https://github.com/MediaBrowser/Wiki/wiki/Emby-Premiere-Feature-Matrix  is up to date for Android TV / Fire TV it shouldn't be a licence thing for a while.

 

No idea about technical stuff, though not sure about the display set to 480p bit ?

 

I guess others might need a bit more info, e.g. does it play on desktop ok, is it transcoding, are you using subttiles, can you provide logs, see https://emby.media/community/index.php?/topic/739-how-to-report-a-problem/

[mhaar49 1]

desktop playback seems fine, turned display down to 480p mainly as a test. all music playback seems to work just fine, seems to be something within the app itself. no other playback issues with any other app(netflix,prime etc..). only had emby for the weekend so far, so wasn't sure if this is a known problem. can play a movie and provide logs if needed. attempted 6 diff movies so far, all mkv i believe. will attempt avi file and report back.

[mhaar49 1]

AVI file also stops at 10 min mark. pushing play will allow another 10min of playback

[arrbee99 1561]

Well at least its consistently annoying. Suppose it could be a 10 minute limit during a trial thing, but not according to the feature matrix and music is OK.

 

There's stuff to look at, like logs from the server, and logs from the Shield (but probably best to wait to see if you get asked for them). There's the Server home page which shows if its direct playing or not, there's stats for nerds under one of the options in the Shield Emby app which all might show useful stuff (just not to me unfortunately).

 

Might be worth trying different playback settings in the app, under gear icon > quality, but I'm just guessing.

 

But I guess hopefully people who know what they're doing like Luke or Ebr will get back to you

[mhaar49 1]

well i know it's not a speed issue(60 up, 60 down), I know it's not a hardware issue, I custom built my pc. no hard drive spin down issue, hell, all solid state drives. i did notice all logs show transcoding. as I've stated i'm new to emby, where is the setting to move to direct play? I seem to be overlooking it.

[arrbee99 1561]

Am worrying as I don't know much about this stuff really I'm asking the wrong questions and maybe leading you in the wrond direction.

 

But anyway, I wasn't meaning internet speed, if thats what you meant by 60 up 60 down, I meant that there are speed options in the Emby Shield app itself which might affect things somehow.

 

I can't offhand think of a way to make if direct play mkv files (and others). I also use a Shield via ethernet from the Windows PC which has Emby server on it and they play BR rips fine, though they have been through Handbrake which drops the bitrate significantly.

 

Possibly you could try creating another user here

 

 

and unticking the boxes that allow transcoding (bearing in mind following anything suggested by me can be pretty risky...) and it might just not play stuff or maybe possibly it'll direct play stuff.

[Luke 37151]

Hi there, we're sorry to hear about this. It's not related to the trial. Can you please follow the instructions at the bottom of the page here:

https://emby.media/community/index.php?/topic/739-how-to-report-a-problem/

 

And submit an in-app log? Thanks !

[ebr 14945]

Hi.  If the items are direct streaming and forcing it to transcode by either changing the quality setting or using "Playback Correction" fixes it, then you are encountering a known firmware bug on the Shield that is supposedly in the process of being fixed by Nvidia.

[mhaar49 1]

here's one of the movies i know i ripped to mkv. all files ripped using makemkv

2019-03-31 16:49:19.065
Application version: 4.0.3.0

http://192.168.1.3:8096/emby/videos/459/stream.mkv?DeviceId=U0hJRUxE&MediaSourceId=7d018a6afaa5ac63eedd242e77b9a116&VideoCodec=h264,vp8,vp9&AudioCodec=ac3,eac3,aac,mp3,opus,flac,vorbis&VideoBitrate=616000&AudioBitrate=384000&PlaySessionId=d3907f4016144db6880801fa73114980&api_key=4ee84ca57e784d4a878cbe66836763f9&AudioStreamIndex=1&SubtitleStreamIndex=3&SubtitleMethod=Encode&TranscodingMaxAudioChannels=6&CopyTimestamps=true&h264-profile=high,main,baseline,constrainedbaseline&h264-level=42&aac-audiochannels=2&TranscodeReasons=SubtitleCodecNotSupported

{"Protocol":"File","Id":"7d018a6afaa5ac63eedd242e77b9a116","Path":"F:\\MATT-PC\\VIDEOS\\Django_Unchained\\Django_Unchained_t00.mkv","Type":"Default","Container":"mkv","Size":7143293718,"Name":"Django_Unchained_t00","IsRemote":false,"RunTimeTicks":99215777792,"ReadAtNativeFramerate":false,"DiscardCorruptPts":false,"FillWallClockDts":false,"IgnoreDts":false,"IgnoreIndex":false,"SupportsTranscoding":true,"SupportsDirectStream":true,"SupportsDirectPlay":true,"IsInfiniteStream":false,"RequiresOpening":false,"RequiresClosing":false,"RequiresLooping":false,"SupportsProbing":true,"MediaStreams":[{"Codec":"mpeg2video","Language":"eng","TimeBase":"1/1000","CodecTimeBase":"1001/30000","VideoRange":"SDR","DisplayTitle":"480p MPEG2VIDEO","IsInterlaced":false,"BitRate":5759804,"RefFrames":1,"IsDefault":false,"IsForced":false,"Height":480,"Width":720,"AverageFrameRate":29.97003,"RealFrameRate":29.97003,"Profile":"Main","Type":"Video","AspectRatio":"16:9","Index":0,"IsExternal":false,"IsTextSubtitleStream":false,"SupportsExternalStream":false,"PixelFormat":"yuv420p","Level":8,"IsAnamorphic":false},{"Codec":"ac3","Language":"eng","TimeBase":"1/1000","CodecTimeBase":"1/48000","Title":"Surround 5.1","DisplayTitle":"Eng Dolby Digital 5.1 Default","IsInterlaced":false,"ChannelLayout":"5.1","BitRate":448000,"Channels":6,"SampleRate":48000,"IsDefault":true,"IsForced":false,"Type":"Audio","Index":1,"IsExternal":false,"IsTextSubtitleStream":false,"SupportsExternalStream":false,"Level":0},{"Codec":"ac3","Language":"spa","TimeBase":"1/1000","CodecTimeBase":"1/48000","Title":"Surround 5.1","DisplayTitle":"Spa Dolby Digital 5.1","IsInterlaced":false,"ChannelLayout":"5.1","BitRate":448000,"Channels":6,"SampleRate":48000,"IsDefault":false,"IsForced":false,"Type":"Audio","Index":2,"IsExternal":false,"IsTextSubtitleStream":false,"SupportsExternalStream":false,"Level":0},{"Codec":"DVDSUB","Language":"eng","TimeBase":"1/1000","CodecTimeBase":"0/1","DisplayTitle":"Eng Default","IsInterlaced":false,"IsDefault":true,"IsForced":false,"Type":"Subtitle","Index":3,"IsExternal":false,"IsTextSubtitleStream":false,"SupportsExternalStream":false,"Level":0},{"Codec":"DVDSUB","Language":"spa","TimeBase":"1/1000","CodecTimeBase":"0/1","DisplayTitle":"Spa","IsInterlaced":false,"IsDefault":false,"IsForced":false,"Type":"Subtitle","Index":4,"IsExternal":false,"IsTextSubtitleStream":false,"SupportsExternalStream":false,"Level":0}],"Formats":[],"Bitrate":5759804,"RequiredHttpHeaders":{}}

User policy for MATT: EnablePlaybackRemuxing: True EnableVideoPlaybackTranscoding: True EnableAudioPlaybackTranscoding: True

Affected codecs:
>>>>>> libx264 Software Encoder
Color Formats: YUV420P, YUVJ420P, YUV422P, YUVJ422P, YUV444P, YUVJ444P, NV12, NV16, NV21, YUV420P10LE, YUV422P10LE, YUV444P10LE, NV20LE
Profiles: Baseline Profile (Level 6.2), Main Profile (Level 6.2), High Profile (Level 6.2), High 10 Profile (Level 6.2), High 4:2:2 Profile (Level 6.2), High 4:4:4 Profile (Level 6.2)


>>>>>> FindVideoDecoder - MediaType: mpeg2video, Mode: 1
Info FindVideoDecoder - Checking: 'Automatic software decoder' (Priority: 0)
Info FindVideoDecoder - Check successful - selecting 'Automatic software decoder'

>>>>>> FindVideoEncoder - Media: h264, UseHardwareCodecs: True, Mode: 1
Info FindVideoEncoder - Checking: 'libx264 Software Encoder' (Priority: 0)
Info Encoder supports input stream
Info FindVideoEncoder - Check successful - selecting 'libx264 Software Encoder'

>>>>>> FindVideoDecoder - MediaType: mpeg2video, Mode: 1
Info FindVideoDecoder - Checking: 'Automatic software decoder' (Priority: 0)
Info FindVideoDecoder - Check successful - selecting 'Automatic software decoder'

>>>>>> FindVideoEncoder - Media: h264, UseHardwareCodecs: True, Mode: 1
Info FindVideoEncoder - Checking: 'libx264 Software Encoder' (Priority: 0)
Info Encoder supports input stream
Info FindVideoEncoder - Check successful - selecting 'libx264 Software Encoder'

C:\Users\MATT\AppData\Roaming\Emby-Server\system\ffmpeg.exe -f matroska -i file:"F:\MATT-PC\VIDEOS\Django_Unchained\Django_Unchained_t00.mkv" -map 0:0 -map 0:1 -c:v:0 libx264 -force_key_frames "expr:gte(t,n_forced*5)" -copyts -filter_complex "[0:3]scale=720:480:force_original_aspect_ratio=decrease<sub>;[0:0]overlay,scale=trunc(min(max(iw\,ih*dar)\,640)/2)*2:trunc(ow/dar/2)*2" -avoid_negative_ts disabled -start_at_zero -pix_fmt yuv420p -maxrate 616000 -bufsize 1232000 -preset veryfast -profile high -level 4.1 -crf 23 -x264opts:0 subme=0:me_range=4:rc_lookahead=10:me=dia:no_chroma_me:8x8dct=0:partitions=none -vsync -1 -map_metadata -1 -map_chapters -1 -threads 0 -codec:a:0 ac3 -metadata:s:a:0 language=eng -disposition:a:0 default -ac:a:0 6 -ab:a:0 384000 -ar:a:0 48000 -y "C:\Users\MATT\AppData\Roaming\Emby-Server\programdata\transcoding-temp\3b2f2603b05366e04fee0401f57c05c9.mkv"

ffmpeg version 4.0.2-emby_2018_12_09-g5abbb1430d+238 Copyright © 2000-2018 the FFmpeg developers
built with gcc 8.2.1 (Rev1, Built by MSYS2 project) 20181207
configuration: --disable-autodetect --enable-amf --enable-bzlib --enable-cuda --enable-cuvid --enable-d3d11va --enable-dxva2 --enable-iconv --enable-lzma --enable-nvenc --enable-zlib --enable-sdl2 --disable-debug --enable-ffnvcodec --enable-nvdec --enable-gmp --enable-libmp3lame --enable-libopus --enable-libvorbis --enable-libvpx --enable-libx264 --enable-fontconfig --enable-libass --enable-libbluray --enable-libfreetype --enable-libmfx --enable-libmysofa --enable-libopencore-amrnb --enable-libopencore-amrwb --enable-libopenjpeg --enable-libsnappy --enable-libsoxr --enable-libspeex --enable-libtheora --enable-libtwolame --enable-libvidstab --enable-libvo-amrwbenc --enable-libwavpack --enable-libwebp --enable-libxml2 --enable-libzimg --enable-libshine --enable-gpl --enable-avisynth --enable-libxvid --enable-libaom --enable-version3 --enable-libzvbi --enable-gnutls --extra-cflags=-DLIBTWOLAME_STATIC --extra-libs=-lstdc++ --extra-cflags=-DLIBXML_STATIC --extra-libs=-liconv
libavutil 56. 14.100 / 56. 14.100
libavcodec 58. 18.100 / 58. 18.100
libavformat 58. 12.100 / 58. 12.100
libavdevice 58. 3.100 / 58. 3.100
libavfilter 7. 16.100 / 7. 16.100
libswscale 5. 1.100 / 5. 1.100
libswresample 3. 1.100 / 3. 1.100
libpostproc 55. 1.100 / 55. 1.100
Input #0, matroska,webm, from 'file:F:\MATT-PC\VIDEOS\Django_Unchained\Django_Unchained_t00.mkv':
Metadata:
title : Django Unchained
encoder : libmakemkv v1.10.6 (1.3.3/1.4.4) win(x64-release)
creation_time : 2017-06-18T15:50:34.000000Z
Duration: 02:45:21.58, start: 0.000000, bitrate: 5759 kb/s
Chapter #0:0: start 0.000000, end 217.083533
Metadata:
title : Chapter 01
Chapter #0:1: start 217.083533, end 767.299867
Metadata:
title : Chapter 02
Chapter #0:2: start 767.299867, end 1128.961167
Metadata:
title : Chapter 03
Chapter #0:3: start 1128.961167, end 1608.607000
Metadata:
title : Chapter 04
Chapter #0:4: start 1608.607000, end 1904.435867
Metadata:
title : Chapter 05
Chapter #0:5: start 1904.435867, end 2426.924500
Metadata:
title : Chapter 06
Chapter #0:6: start 2426.924500, end 2765.095667
Metadata:
title : Chapter 07
Chapter #0:7: start 2765.095667, end 3156.153000
Metadata:
title : Chapter 08
Chapter #0:8: start 3156.153000, end 3492.822667
Metadata:
title : Chapter 09
Chapter #0:9: start 3492.822667, end 3739.936200
Metadata:
title : Chapter 10
Chapter #0:10: start 3739.936200, end 4333.128800
Metadata:
title : Chapter 11
Chapter #0:11: start 4333.128800, end 4715.377333
Metadata:
title : Chapter 12
Chapter #0:12: start 4715.377333, end 5167.495667
Metadata:
title : Chapter 13
Chapter #0:13: start 5167.495667, end 5689.517167
Metadata:
title : Chapter 14
Chapter #0:14: start 5689.517167, end 6052.046000
Metadata:
title : Chapter 15
Chapter #0:15: start 6052.046000, end 6333.827500
Metadata:
title : Chapter 16
Chapter #0:16: start 6333.827500, end 6600.961033
Metadata:
title : Chapter 17
Chapter #0:17: start 6600.961033, end 6903.730167
Metadata:
title : Chapter 18
Chapter #0:18: start 6903.730167, end 7434.593833
Metadata:
title : Chapter 19
Chapter #0:19: start 7434.593833, end 7693.852833
Metadata:
title : Chapter 20
Chapter #0:20: start 7693.852833, end 8054.079367
Metadata:
title : Chapter 21
Chapter #0:21: start 8054.079367, end 8248.640400
Metadata:
title : Chapter 22
Chapter #0:22: start 8248.640400, end 8551.876667
Metadata:
title : Chapter 23
Chapter #0:23: start 8551.876667, end 8788.446333
Metadata:
title : Chapter 24
Chapter #0:24: start 8788.446333, end 9180.171000
Metadata:
title : Chapter 25
Chapter #0:25: start 9180.171000, end 9341.665667
Metadata:
title : Chapter 26
Chapter #0:26: start 9341.665667, end 9690.847833
Metadata:
title : Chapter 27
Chapter #0:27: start 9690.847833, end 9921.578333
Metadata:
title : Chapter 28
Stream #0:0(eng): Video: mpeg2video (Main), yuv420p(tv, progressive), 720x480 [sAR 32:27 DAR 16:9], SAR 186:157 DAR 279:157, 29.97 fps, 29.97 tbr, 1k tbn, 59.94 tbc
Metadata:
BPS-eng : 4849157
DURATION-eng : 02:45:21.578333333
NUMBER_OF_FRAMES-eng: 237888
NUMBER_OF_BYTES-eng: 6013911708
SOURCE_ID-eng : 0100E0
_STATISTICS_WRITING_APP-eng: MakeMKV v1.10.6 win(x64-release)
_STATISTICS_WRITING_DATE_UTC-eng: 2017-06-18 15:50:34
_STATISTICS_TAGS-eng: BPS DURATION NUMBER_OF_FRAMES NUMBER_OF_BYTES SOURCE_ID
Stream #0:1(eng): Audio: ac3, 48000 Hz, 5.1(side), fltp, 448 kb/s (default)
Metadata:
title : Surround 5.1
BPS-eng : 448000
DURATION-eng : 02:45:21.536000000
NUMBER_OF_FRAMES-eng: 310048
NUMBER_OF_BYTES-eng: 555606016
SOURCE_ID-eng : 0180BD
_STATISTICS_WRITING_APP-eng: MakeMKV v1.10.6 win(x64-release)
_STATISTICS_WRITING_DATE_UTC-eng: 2017-06-18 15:50:34
_STATISTICS_TAGS-eng: BPS DURATION NUMBER_OF_FRAMES NUMBER_OF_BYTES SOURCE_ID
Stream #0:2(spa): Audio: ac3, 48000 Hz, 5.1(side), fltp, 448 kb/s
Metadata:
title : Surround 5.1
BPS-eng : 448000
DURATION-eng : 02:45:21.536000000
NUMBER_OF_FRAMES-eng: 310048
NUMBER_OF_BYTES-eng: 555606016
SOURCE_ID-eng : 0181BD
_STATISTICS_WRITING_APP-eng: MakeMKV v1.10.6 win(x64-release)
_STATISTICS_WRITING_DATE_UTC-eng: 2017-06-18 15:50:34
_STATISTICS_TAGS-eng: BPS DURATION NUMBER_OF_FRAMES NUMBER_OF_BYTES SOURCE_ID
Stream #0:3(eng): Subtitle: dvd_subtitle, 720x480 (default)
Metadata:
BPS-eng : 4870
DURATION-eng : 02:44:55.715177777
NUMBER_OF_FRAMES-eng: 2122
NUMBER_OF_BYTES-eng: 6024240
SOURCE_ID-eng : 0120BD
_STATISTICS_WRITING_APP-eng: MakeMKV v1.10.6 win(x64-release)
_STATISTICS_WRITING_DATE_UTC-eng: 2017-06-18 15:50:34
_STATISTICS_TAGS-eng: BPS DURATION NUMBER_OF_FRAMES NUMBER_OF_BYTES SOURCE_ID
Stream #0:4(spa): Subtitle: dvd_subtitle, 720x480
Metadata:
BPS-eng : 4153
DURATION-eng : 02:44:19.780933333
NUMBER_OF_FRAMES-eng: 1931
NUMBER_OF_BYTES-eng: 5119192
SOURCE_ID-eng : 0121BD
_STATISTICS_WRITING_APP-eng: MakeMKV v1.10.6 win(x64-release)
_STATISTICS_WRITING_DATE_UTC-eng: 2017-06-18 15:50:34
_STATISTICS_TAGS-eng: BPS DURATION NUMBER_OF_FRAMES NUMBER_OF_BYTES SOURCE_ID
Please use -profile:a or -profile:v, -profile is ambiguous
Stream mapping:
Stream #0:0 (mpeg2video) -> overlay:main (graph 0)
Stream #0:3 (dvdsub) -> scale (graph 0)
scale (graph 0) -> Stream #0:0 (libx264)
Stream #0:1 -> #0:1 (ac3 (native) -> ac3 (native))
Press [q] to stop, [?] for help
[matroska,webm @ 00000229ccf4c200] sub2video: using 720x480 canvas
[libx264 @ 00000229cd45c340] using SAR=2511/2512
[libx264 @ 00000229cd45c340] using cpu capabilities: MMX2 SSE2Fast SSSE3 SSE4.2 AVX XOP FMA3 BMI1
[libx264 @ 00000229cd45c340] profile Main, level 4.1, 4:2:0, 8-bit
[libx264 @ 00000229cd45c340] 264 - core 157 r2935 545de2f - H.264/MPEG-4 AVC codec - Copyleft 2003-2018 - http://www.videolan.org/x264.html - options: cabac=1 ref=1 deblock=1:0:0 analyse=0x1:0 me=dia subme=0 psy=1 psy_rd=1.00:0.00 mixed_ref=0 me_range=4 chroma_me=0 trellis=0 8x8dct=0 cqm=0 deadzone=21,11 fast_pskip=1 chroma_qp_offset=0 threads=11 lookahead_threads=1 sliced_threads=0 nr=0 decimate=1 interlaced=0 bluray_compat=0 constrained_intra=0 bframes=3 b_pyramid=2 b_adapt=1 b_bias=0 direct=1 weightb=1 open_gop=0 weightp=1 keyint=250 keyint_min=25 scenecut=40 intra_refresh=0 rc_lookahead=10 rc=crf mbtree=1 crf=23.0 qcomp=0.60 qpmin=0 qpmax=69 qpstep=4 vbv_maxrate=616 vbv_bufsize=1232 crf_max=0.0 nal_hrd=none filler=0 ip_ratio=1.40 aq=1:1.00
Output #0, matroska, to 'C:\Users\MATT\AppData\Roaming\Emby-Server\programdata\transcoding-temp\3b2f2603b05366e04fee0401f57c05c9.mkv':
Metadata:
encoder : Lavf58.12.100
Stream #0:0: Video: h264 (libx264) (H264 / 0x34363248), yuv420p, 640x360 [sAR 2511:2512 DAR 279:157], q=-1--1, 29.97 fps, 1k tbn, 29.97 tbc (default)
Metadata:
encoder : Lavc58.18.100 libx264
Side data:
cpb: bitrate max/min/avg: 616000/0/0 buffer size: 1232000 vbv_delay: -1
Stream #0:1(eng): Audio: ac3 ([0] [0][0] / 0x2000), 48000 Hz, 5.1, fltp, 384 kb/s (default)
Metadata:
encoder : Lavc58.18.100 ac3
frame= 90 fps=0.0 q=29.0 size= 1kB time=00:00:03.67 bitrate= 2.0kbits/s speed=7.29x
frame= 180 fps=179 q=29.0 size= 249kB time=00:00:07.57 bitrate= 269.1kbits/s speed=7.54x
frame= 272 fps=180 q=29.0 size= 494kB time=00:00:11.25 bitrate= 359.3kbits/s speed=7.47x
frame= 364 fps=181 q=29.0 size= 654kB time=00:00:15.09 bitrate= 354.8kbits/s speed= 7.5x
frame= 446 fps=177 q=29.0 size= 755kB time=00:00:18.65 bitrate= 331.5kbits/s speed=7.42x
frame= 534 fps=177 q=27.0 size= 1220kB time=00:00:22.26 bitrate= 449.0kbits/s speed=7.38x
frame= 543 fps=175 q=-1.0 Lsize= 1457kB time=00:00:22.68 bitrate= 526.1kbits/s speed=7.33x
video:384kB audio:1064kB subtitle:0kB other streams:0kB global headers:0kB muxing overhead: 0.654631%
[libx264 @ 00000229cd45c340] frame I:6 Avg QP:11.00 size: 6533
[libx264 @ 00000229cd45c340] frame P:144 Avg QP:17.08 size: 1901
[libx264 @ 00000229cd45c340] frame B:393 Avg QP:18.13 size: 202
[libx264 @ 00000229cd45c340] consecutive B-frames: 2.4% 1.5% 5.5% 90.6%
[libx264 @ 00000229cd45c340] mb I I16..4: 82.2% 0.0% 17.8%
[libx264 @ 00000229cd45c340] mb P I16..4: 14.3% 0.0% 0.0% P16..4: 18.4% 0.0% 0.0% 0.0% 0.0% skip:67.3%
[libx264 @ 00000229cd45c340] mb B I16..4: 0.2% 0.0% 0.0% B16..8: 2.9% 0.0% 0.0% direct: 3.9% skip:92.9% L0:34.5% L1:58.9% BI: 6.6%
[libx264 @ 00000229cd45c340] coded y,uvDC,uvAC intra: 12.8% 20.6% 8.1% inter: 3.3% 5.8% 0.4%
[libx264 @ 00000229cd45c340] i16 v,h,dc,p: 64% 20% 10% 6%
[libx264 @ 00000229cd45c340] i4 v,h,dc,ddl,ddr,vr,hd,vl,hu: 24% 28% 13% 7% 6% 5% 5% 5% 7%
[libx264 @ 00000229cd45c340] i8c dc,h,v,p: 68% 20% 8% 4%
[libx264 @ 00000229cd45c340] Weighted P-Frames: Y:34.0% UV:14.6%
[libx264 @ 00000229cd45c340] kb/s:138.31</sub>

[ebr 14945]

@@mhaar49 that playback looks fine but what happens if you turn off the subtitles?

[mhaar49 1]

movie with subtitles made it to 20:33 seconds, which is 10 min longer then normal. An error mssg popped up but i didn't catch it in time to read. movie without subtitles made it to 10:10 with "no playable items" coming on screen

[mhaar49 1]

also, once playback stopped with error mssg the screen was "froze". i have to back out or esc back one screen to regain control. it is a mirror image of the title menu screen.

[ebr 14945]

Hi.  Have you submitted an in-app log as requested in post 8?

[mhaar49 1]

all of today's logs. a few movies i stopped after about 15 min. captain america is the one i got to report the error mssg

 

embyserver.txt

embyserver-63689821761.txt

embyserver-63689831247.txt

ffmpeg-transcode-55a9f68e-29e8-4281-baae-a98448e1de81_1.txt

ffmpeg-transcode-c3aa6fcd-b994-4fe3-84c3-288fce5e3889_1.txt

ffmpeg-transcode-dcdccbfa-c811-4d2f-8087-8874a91f376d_1.txt

ffmpeg-transcode-de03e9a9-7cfe-4d6a-8d1a-91acdfcdbaa3_1.txt

hardware_detection-63689821749.txt

hardware_detection-63689831254.txt

[Luke 37151]

Can you also submit an in-app log? Please follow the instructions at the bottom of the page here:

https://emby.media/community/index.php?/topic/739-how-to-report-a-problem/

 

Thanks !

[ebr 14945]

Can you also submit an in-app log? Please follow the instructions at the bottom of the page here:

https://emby.media/community/index.php?/topic/739-how-to-report-a-problem/

 

Thanks !

 

Please do this right after the problem occurs and then come back here and tell us what time you sent the log and the name of the local Emby user logged in.

 

Thanks.

[mhaar49 1]

log sent at 6:20 pm central time. watching captain america 2. movie stopped at 26:31 user name is mhaar49 

[ebr 14945]

Hi.  The local user is actually "Matt" correct?

 

This looks like the same problem that was reported by one other user a while back.  I cannot recall if we found the ultimate cause but something in the Android system is pausing our app which causes it to stop playback.  It is as if the screen saver is kicking in (but that shouldn't be happening).

 

What other apps do you have installed on the device?

[mhaar49 1]

yes srry, just "matt". the only other apps downloaded are Pandora,Netflix, Prime video, and Vimeo

[ebr 14945]

Do you happen to have this option set as well?

 

https://emby.media/community/index.php?/topic/62637-playback-randomly-stops/?p=691581

[mhaar49 1]

all sleep and screensaver functions turned off. testing now

[mhaar49 1]

same movie, problem persisted at 10:01 into viewing

[ebr 14945]

all sleep and screensaver functions turned off. testing now

 

I think you misunderstood the post I pointed to.

 

That user had his device in developer mode and had disabled the screen saver in that mode.  He then re-enabled it and I think the problem went away.  Counter-intuitive, I know...

[ebr 14945]

same movie, problem persisted at 10:01 into viewing

 

I think that is significant.  Something I think is running on your device after 10 minutes of inactivity and it is making our app believe that we are going to the background.