Short random pauses while watching a movie

[jamespauly 0]

Short random pauses while watching a movie.  This generally happens only when I'm playing a 4K movie.  If I play this same movie on Plex I have no issues. 

 

I really like the Emby Server and clients and was thinking I could replace my Plex server but I need to get these issues resolved.  I'm attaching the logs.

 

This happens on all clients (IOS, RoKu and LGTV)

 

Regards,
James

embyserver.txt

ffmpeg-transcode.txt

hardware-detection.txt

[Happy2Play 6342]

Best guess would be Plex plays it at a lower bitrate then Emby.  Emby almost doubles the bitrate when converting h265 to h264, or uses the max bitrate set on the client. (transcoding at almost 140mb with a file bitrate of only 76mb )

 

Does the same happen if you lower/set the bitrate (video quality) on the client?

Edited March 28, 2019 by Happy2Play

[Luke 30089]

Yea can you try lowering the in app quality setting? Thanks.

[jamespauly 0]

Okay that worked on my IOS device.  The next issue is with my 4K TV also pausing  I'll do some testing and get the logs.

 

Also is a Geforce GTX 1070 good enough for transcoding a 4K stream?

 

Thanks

[jamespauly 0]

I'm attaching the logs from my playing of a 4K movies to my 4K TV.  The connection between them is a gigabit ethernet.  The direct stream works fine out of plex but I'm getting pauses from my Emby Server.

 

Thanks

4K emby-server.txt

4k ffmpeg remux.txt

[Luke 30089]

@@jamespauly can you please try our new 4.1 server release and let me know how that compares? Thanks !

[jamespauly 0]

@@Luke

 

It’s better. One thing I noticed was it does not pause when I change the audio to AC3. When I changed to the default audio of TrueHD is when the pause occurs. I checked the server and it was barely working either way. I did not test with Hardware Acceleration since I did not renew my subscription. I want to make sure I can flush out the bugs.

 

Thanks for the update on the server. It’s definitely better.

 

I’ll get you logs. I didn’t have time last night.

[Luke 30089]

Great, thanks for the feedback !

[jamespauly 0]

Here are the logs when TrueHD is selected and there are frequent pauses.  CPU is at ~4% and it says direct stream.

logs.zip

Edited April 25, 2019 by jamespauly

[jamespauly 0]

Here is the logs when it works with Dolby 5.1.  It says Direct Playing.  There are no pauses.

[jamespauly 0]

Another interesting thing.  If I force it to transcode by using PGS subtitles and with TrueHD it never pauses.  It uses 50% of the processor but runs without issue.

[Luke 30089]

Here are the logs when TrueHD is selected and there are frequent pauses.  CPU is at ~4% and it says direct stream.

Hi @@jamespauly, this is the hardware detection log. Can you also supply the ffmpeg log? Thanks !

[jamespauly 0]

There is no ffmpeg log when running with TrueHD as the audio.

[jamespauly 0]

@@Luke just wanted to follow up.  Thanks again for your help!

[Luke 30089]

Hi, have you updated to 4.1.1?