dancaswell 0 Posted March 17, 2019 Share Posted March 17, 2019 I have Emby Running on Unraid, all up to date, playback device is an Nvidia Shield. I have an account created for my son that only has access to a few Libraries, no other restrictions in place. Occasionally when he watches content it will stop playing go back to the menu and give an error. Unfortunaltey I can't rember the exact text but it is along the lines of "no playable item found" If I get the error again I can update the post. This issue does not happen on my account, but I also dont watch content from the kids libraries, however this happens with fils and TV shows, so it is not limited to one library. Server log attached. The content that failed begins at 18:10:34 embyserver.txt Link to comment Share on other sites More sharing options...
Luke 37994 Posted March 18, 2019 Share Posted March 18, 2019 Hi, to rule this out being user related, can you try the exact same video from your user account? Thanks. Link to comment Share on other sites More sharing options...
dancaswell 0 Posted March 18, 2019 Author Share Posted March 18, 2019 Hi, Once the issue has happened I can start the same content on the same account and it will play fine. Its not a case of it always happening with the same content on the same account. But I have also tried the same title on my account and it played fine. My account is isues for at least three or four times more content and never has this issue, so It does seem to be isolated to his account only. Link to comment Share on other sites More sharing options...
dancaswell 0 Posted March 23, 2019 Author Share Posted March 23, 2019 (edited) Just managed to catch it do this again. The correct error given on screen is "No Playable Items" Log attached embyserver.txt Edited March 23, 2019 by dancaswell Link to comment Share on other sites More sharing options...
Luke 37994 Posted March 23, 2019 Share Posted March 23, 2019 thanks. Can you also submit an in-app log for @@ebr to review? Thanks. Link to comment Share on other sites More sharing options...
dancaswell 0 Posted March 23, 2019 Author Share Posted March 23, 2019 Ah, missed the Android TV section on the reporting instructions, Will enable debug and send the next time it occurs. Link to comment Share on other sites More sharing options...
Luke 37994 Posted March 24, 2019 Share Posted March 24, 2019 Thanks ! Link to comment Share on other sites More sharing options...
dancaswell 0 Posted March 24, 2019 Author Share Posted March 24, 2019 Log has been sent from client latest server log attached as well if needed embyserver.txt Link to comment Share on other sites More sharing options...
Luke 37994 Posted March 24, 2019 Share Posted March 24, 2019 Thanks. We'll see what @@ebr thinks. Link to comment Share on other sites More sharing options...
ebr 15186 Posted March 25, 2019 Share Posted March 25, 2019 Does this only happen if the item is launched directly from the device home screen? Link to comment Share on other sites More sharing options...
dancaswell 0 Posted March 26, 2019 Author Share Posted March 26, 2019 Normally I would pick the user, then the library > Title. Then the ususal method of playback is to then pick play and then shuffle. I wonder if the shuffle has somehting to do with it as this is the only time it gets used? Would it be worth not shuffling for a few days and see if the issue persists? Link to comment Share on other sites More sharing options...
ebr 15186 Posted March 26, 2019 Share Posted March 26, 2019 Exactly what did you try to shuffle? From where? Link to comment Share on other sites More sharing options...
dancaswell 0 Posted March 28, 2019 Author Share Posted March 28, 2019 If you navigate to the main page for a TV show, then select play all. You are then given the option to shuffle, which we usually use as the kids have watched every episode many times. Link to comment Share on other sites More sharing options...
dancaswell 0 Posted March 29, 2019 Author Share Posted March 29, 2019 After a few days testing I am failry certain this issue only happens when ny sort of playlist is used. so selecting play all and then selecting either shuffle or play all options. Link to comment Share on other sites More sharing options...
Luke 37994 Posted March 29, 2019 Share Posted March 29, 2019 That's good information, thanks. We'll try and reproduce this. Link to comment Share on other sites More sharing options...
ebr 15186 Posted March 29, 2019 Share Posted March 29, 2019 You are doing this from the playlist screen - where you have both "Play All" and "Shuffle All" buttons? I cannot reproduce any issue there with my playlists. Link to comment Share on other sites More sharing options...
dancaswell 0 Posted March 30, 2019 Author Share Posted March 30, 2019 I'm not using playlists, perhaps my choice of wording was bad. If I go TV Library > Pick a show > Play All. Then choose shuffle or play all this issue will eventually happen. If I go TV Library > Pick a show > Pick a season > Pick and episode > Play it doesn't happen. Link to comment Share on other sites More sharing options...
ebr 15186 Posted March 30, 2019 Share Posted March 30, 2019 Okay, I cannot reproduce that problem either. It may be related to specific shows somehow or, it could just be an intermittent network issue. When you do that, the app goes and asks the server for the list of shows in a shuffled order. If some error occurs trying to retrieve that list, you will get the message you referenced (Unable to determine items to play). The next time it happens, try the same thing again right after it. Does it work then? Link to comment Share on other sites More sharing options...
dancaswell 0 Posted April 12, 2019 Author Share Posted April 12, 2019 Quick followup. I deleted and re-created the user with the same settings and the issue appears to have gone. Link to comment Share on other sites More sharing options...
ebr 15186 Posted April 12, 2019 Share Posted April 12, 2019 Interesting. Thanks. Link to comment Share on other sites More sharing options...
Coxeroni 26 Posted May 7, 2019 Share Posted May 7, 2019 I have the same problem, the item works perfectly fine if I just hit play (and resume) again. Will try to gather a log the next time it happens. I am just launching an episode by selecting from the respective season folder. Happened at several shows I suppose. Link to comment Share on other sites More sharing options...
Luke 37994 Posted May 9, 2019 Share Posted May 9, 2019 I have the same problem, the item works perfectly fine if I just hit play (and resume) again. Will try to gather a log the next time it happens. I am just launching an episode by selecting from the respective season folder. Happened at several shows I suppose. @@Coxeroni can we look at an example? Please attach the information requested in how to report a media playback issue. thanks ! Link to comment Share on other sites More sharing options...
Coxeroni 26 Posted May 9, 2019 Share Posted May 9, 2019 (edited) I will try to do so. I am not watching a lot of Emby these days so it could take me awhile to reproduce this issue. I might first dig into the logs to see what it said during abort. Edit: Log too big to open, trakt spam and library update killed it Will try for the next occurrence... Edited May 9, 2019 by Coxeroni Link to comment Share on other sites More sharing options...
Luke 37994 Posted May 9, 2019 Share Posted May 9, 2019 I will try to do so. I am not watching a lot of Emby these days so it could take me awhile to reproduce this issue. I might first dig into the logs to see what it said during abort. Edit: Log too big to open, trakt spam and library update killed it Will try for the next occurrence... Thanks. Link to comment Share on other sites More sharing options...
ebr 15186 Posted May 9, 2019 Share Posted May 9, 2019 I have the same problem, the item works perfectly fine if I just hit play (and resume) again. Will try to gather a log the next time it happens. I am just launching an episode by selecting from the respective season folder. Happened at several shows I suppose. Next time this happens, see if the item is direct streaming and, if so, use playback correction to make it transcode and see if the problem goes away. If it does, then this is the Nvidia firmware bug that they say they are going to fix soon. Link to comment Share on other sites More sharing options...
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