iOS 9/10 - Freeze after resume

[chuga 4]

Hi

With newest version of iOS app and server I have an issue where if I pause a movie and then Try to resume it will freeze. I have to restart the app and then it resumes and plays without freezing. Ideas?

[Luke 40069]

Hi there, can you please discuss an example? thanks.

[chuga 4]

Hi there, can you please discuss an example? thanks.

Hi - see attached for logs.

I just tried to play Forrest Gump on ios App.  I paused it and then tried to unpause/play.  It plays for ~1sec then freezes.

I have tried this on several movies and had same result.

 

thanks

embyserver.txt

ffmpeg-directstream-ec2db989-1543-40d5-98b9-99b70b95b87d_1.txt

[Luke 40069]

How long did you pause for?

[chuga 4]

How long did you pause for?

just a few seconds on that test

 

if you want me to repeat the test and pause for a certain amount of time let me know

thanks

Edited February 24, 2019 by chuga

[cube4 0]

Hi. My frends report to me about same problem on IOS 10.3.3 (Iphone 5)  and IOS 9.3.5 (Ipad mini 1). 
When he pause any movie and then click Play, the movie starts play for 2 seconds and then pauses itself. You can hit Play again, but it plays 2 sec and pause again.
On Iphone 6s (IOS 11.2.6) this problem does not appear.

[chuga 4]

I am on an iPad 4 with ios10

[samuelqwe 316]

I am on an iPad 4 with ios10

Same issue here, with the same device. I can usually play a TV episode completely, but the next one I play pauses on it’s own after a second, even if I keep pressing play again and again. Only force closing the app allows me to watch another episode.

[Luke 40069]

Ok so this is specific to iOS 9/10. That is using the native apple player instead of the new player we have for iOS 11+.

 

We will look into this. Thanks guys.

[chuga 4]

Hi @ Luke, any luck with this?

 

if not, is there any way I can roll back to an older version of the IOS app where this did not occur?

 

thanks

[Luke 40069]

Not yet. We are looking into it. Thanks.

[chuga 4]

Still broken in new version...

[phi45 0]

I have this same problem. 
Whenever I pause any video (for any duration), when I resume it plays for a millisecond and pause again. press resume again results in same behavior.  
-
iOS: 9.3.5 / iPad 2nd gen.
Server Version 4.0.3.0
app version 1.7.6 (this problem existed in the last release as well). 
-

Thank you . 

[Rohanaj 15]

I’ve noticed this issue on both an old iPad 3 as well as iPad 4 (so running iOS 9/10 as @@Luke previously mentioned).

 

To be exact, though, I have only noticed this being a problem if I pause it long enough for the screen to begin to dim - it doesn’t need to fully lock the screen (or go to sleep, however you look at it), just that it gets to the point of starting the dimming/screensaver process. From that point on, it plays for a second and pauses as described by others.

 

However, if I pause playback and resume it again without ever letting the screen begin to dim (which basically means tapping the screen every 10-15 seconds to prevent that process), playback starts right back up correctly.

 

Not sure if any of that info helps you identify the cause, Luke, but hopefully it does.

[Luke 40069]

Thanks for the info.

[phi45 0]

Hi, 
I'd like to report that the issue still persists as of yesterday's (1.7.7) update  

- 

iOS: 9.3.5 / iPad 2nd gen.
Server Version 4.1.0.26
app version 1.7.7 (this problem existed in the last release as well). 

-

[RobbyBobby 17]

Latest macOS + Emby Server, latest iOS and Emby app: Had a hell of a time getting an audiobook to resume on my iPad yesterday, connected via WiFi to local network.

 

As it wouldn't resume, I had to hit play to start from the beginning (which it did) and then manually move to the resume point, at which point it wouldn't play. UNLESS I moved back or forward through the book and then it would play, but only for a short while. Very strange I thought. I had to repeat this process a few times till I gave up. I should add that the app did not crash, but simply refused to resume the audiobook / suddenly stopped, and I tried the above on both Safari and the iOS Emby app. 

 

So I listened to it on my Mac Mini instead.    My point being that there was no issue with the audio file (MP3) per se.

Edited May 23, 2019 by RobbyBobby

[Luke 40069]

Apologies for the delay. We are looking into this.

[samuelqwe 316]

Apologies for the delay. We are looking into this.

Thanks, I’ve been using Emby in Safari on my old iPad because of this. Would really like to be able to use the app soon.

[phi45 0]

Same here, Surprisingly enough, it works better in safari than in chrome! 

[samuelqwe 316]

Just a heads up, the issue is still present, even with the latest beta of the Emby app on iOS.

 

My device is the iPad 4 running iOS 10.3.3

[phi45 0]

Hi, 

I'd like to report that the issue still persists as of yesterday's (1.7.9) update

- 

 

iOS: 9.3.5 / iPad 2nd gen.

Server Version 4.1.1.0

app version 1.7.9

-

[Luke 40069]

Have you tried with emby server 4.2? Thanks.

[phi45 0]

Tried with 4.2.0.40 ..  the issue still persists
 

iOS: 9.3.5 / iPad 2nd gen.

Server Version 4.2.0.40

app version 1.8.0

Edited August 3, 2019 by phi45

[gene0915 40]

Have you tried with emby server 4.2? Thanks.

 

Hi Luke, I'm seeing the same problem on my iPad (older model... iOS 10.x). I've seen it a FEW times on my Apple TV as well. If you want more logs and a video of it freezing, here is my post:

 

https://emby.media/community/index.php?/topic/76819-video-freezes-after-many-scrubs/