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Emby App Not Opening on Apple TV


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JulesRules6770
Posted

Hello everyone,

 

For the past couple of days, Emby doesn't open. I click on the Emby app, it looks like it's about to open then takes me back to the Apple TV app Menu. Is anyone else having this issue? I have 2 Apple TVs in my home and this problem appears to be happening with both. Thank you. 

Posted
Hey JulesRules,

 

Same thing here. Noticed it last weekend for the 1st time and I have Apple 4k and Apple 4th gen. streamers. Hasn't worked since. Happening on both. Still working fine via web browser on the workstation and also iOS. Seems to be an issue strictly with tvOS here.
JulesRules6770
Posted

 

Hey JulesRules,
 
Same thing here. Noticed it last weekend for the 1st time and I have Apple 4k and Apple 4th gen. streamers. Hasn't worked since. Happening on both. Still working fine via web browser on the workstation and also iOS. Seems to be an issue strictly with tvOS here.

 

Thank you so much for your response. Hopefully it'll get fixed real soon.   :)

Posted

What version of emby server are you running?

JulesRules6770
Posted

What version of emby server are you running?

 I'm using version 1.4.0. It was updated to that version on January 30th.

Posted

Great catch.  Emby server is Version 3.2.70.0 so it appears I'm quite a bit behind.  Looks like tvOS was updated with a security update on or around 1/22 which I didn't realize so that may be what broke the client app.  As soon as I up the server version to the new 4.0.2.0 and try it again, I'll post back.  Thank you!

Posted

Thanks for the feedback. Yes that version of the server is pretty old now, I would update. Thanks.

Posted

 I'm using version 1.4.0. It was updated to that version on January 30th.

 

1.4 of the server?

JulesRules6770
Posted (edited)

1.4 of the server?

My apologies. Version 4.0.2.0 of the server. 

Edited by JulesRules6770
Posted

And what, exactly, happens when it "looks like its going to open"?

Posted (edited)

I was having the same issue - hard reboot of AppleTV solved it.

Edited by jkatlanta
  • 2 weeks later...
Ltswafford
Posted

Issue is not resolved. Trying to reinstall a few times, same result.

Posted

Ok, we are still looking into this. I apologize for the disruption.

swsmith1971
Posted

Since, this last update to Apple TV, (which I have Apple TV 4K), I have not been able to get past the "Starting Up" screen.  I have tried rebooting, from the apple system menu and have tried deleting the app and reinstalling it.  I am running server Version 3.2.33.0, because your software doesn't support any higher version on Mac OS X 10.11 on my MacPro.  I've since had to use VLC on Apple TV to watch from my machine.  It sucks.

Posted

Since, this last update to Apple TV, (which I have Apple TV 4K), I have not been able to get past the "Starting Up" screen.  I have tried rebooting, from the apple system menu and have tried deleting the app and reinstalling it.  I am running server Version 3.2.33.0, because your software doesn't support any higher version on Mac OS X 10.11 on my MacPro.  I've since had to use VLC on Apple TV to watch from my machine.  It sucks.

 

I'm sure this is a problem with the server version.  The app requires at least 3.4.1.

swsmith1971
Posted

I'm sure this is a problem with the server version.  The app requires at least 3.4.1.

 

It worked before this last update. Well, I guess I'm screwed, cause I can't afford to go out and spend thousands of dollars on a new Mac Pro just so that I can update to a new server version, so that my emby app on my Apple TV 4K will work again.

Posted

I spaced on replying back so my apologies.  My situation was resolved by upgrading the server to 4.0.2.0 and everything is working really great.  Thank you all for the timely replies and again, I'm sorry I didn't post back sooner.

  • Like 1
Posted

Thanks for the feedback !

  • 2 months later...
Posted

Hi,

same issue here. I am running Server version 4.1.1.0. - Problem is resolved when I restart emby server, but thats not a solution....

Posted

We are looking into this, thanks guys.

  • 3 weeks later...
Posted

any update on the issue? im using the last server's version and an apple TV 4gen. no go.

Posted

any update on the issue? im using the last server's version and an apple TV 4gen. no go.

Specify Emby server platform and Emby Server version number.

Posted

PC windows 10 

server version is 4.1.1.0

Posted

You have tried re-starting the server, correct?

Posted

yes, restarting, reinstalling both server and apps. the app just doesnt load. it shows the emby logo and then goes back to the home screen. 

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