JulesRules6770 0 Posted February 15, 2019 Posted February 15, 2019 Hello everyone, For the past couple of days, Emby doesn't open. I click on the Emby app, it looks like it's about to open then takes me back to the Apple TV app Menu. Is anyone else having this issue? I have 2 Apple TVs in my home and this problem appears to be happening with both. Thank you.
WayKulJr 1 Posted February 15, 2019 Posted February 15, 2019 Hey JulesRules, Same thing here. Noticed it last weekend for the 1st time and I have Apple 4k and Apple 4th gen. streamers. Hasn't worked since. Happening on both. Still working fine via web browser on the workstation and also iOS. Seems to be an issue strictly with tvOS here.
JulesRules6770 0 Posted February 15, 2019 Author Posted February 15, 2019 Hey JulesRules, Same thing here. Noticed it last weekend for the 1st time and I have Apple 4k and Apple 4th gen. streamers. Hasn't worked since. Happening on both. Still working fine via web browser on the workstation and also iOS. Seems to be an issue strictly with tvOS here. Thank you so much for your response. Hopefully it'll get fixed real soon.
Luke 40137 Posted February 15, 2019 Posted February 15, 2019 What version of emby server are you running?
JulesRules6770 0 Posted February 15, 2019 Author Posted February 15, 2019 What version of emby server are you running? I'm using version 1.4.0. It was updated to that version on January 30th.
WayKulJr 1 Posted February 15, 2019 Posted February 15, 2019 Great catch. Emby server is Version 3.2.70.0 so it appears I'm quite a bit behind. Looks like tvOS was updated with a security update on or around 1/22 which I didn't realize so that may be what broke the client app. As soon as I up the server version to the new 4.0.2.0 and try it again, I'll post back. Thank you!
Luke 40137 Posted February 15, 2019 Posted February 15, 2019 Thanks for the feedback. Yes that version of the server is pretty old now, I would update. Thanks.
Luke 40137 Posted February 15, 2019 Posted February 15, 2019 I'm using version 1.4.0. It was updated to that version on January 30th. 1.4 of the server?
JulesRules6770 0 Posted February 15, 2019 Author Posted February 15, 2019 (edited) 1.4 of the server? My apologies. Version 4.0.2.0 of the server. Edited February 15, 2019 by JulesRules6770
ebr 15679 Posted February 15, 2019 Posted February 15, 2019 And what, exactly, happens when it "looks like its going to open"?
jkatlanta 3 Posted February 22, 2019 Posted February 22, 2019 (edited) I was having the same issue - hard reboot of AppleTV solved it. Edited February 22, 2019 by jkatlanta
Ltswafford 0 Posted March 2, 2019 Posted March 2, 2019 Issue is not resolved. Trying to reinstall a few times, same result.
Luke 40137 Posted March 4, 2019 Posted March 4, 2019 Ok, we are still looking into this. I apologize for the disruption.
swsmith1971 0 Posted March 7, 2019 Posted March 7, 2019 Since, this last update to Apple TV, (which I have Apple TV 4K), I have not been able to get past the "Starting Up" screen. I have tried rebooting, from the apple system menu and have tried deleting the app and reinstalling it. I am running server Version 3.2.33.0, because your software doesn't support any higher version on Mac OS X 10.11 on my MacPro. I've since had to use VLC on Apple TV to watch from my machine. It sucks.
ebr 15679 Posted March 7, 2019 Posted March 7, 2019 Since, this last update to Apple TV, (which I have Apple TV 4K), I have not been able to get past the "Starting Up" screen. I have tried rebooting, from the apple system menu and have tried deleting the app and reinstalling it. I am running server Version 3.2.33.0, because your software doesn't support any higher version on Mac OS X 10.11 on my MacPro. I've since had to use VLC on Apple TV to watch from my machine. It sucks. I'm sure this is a problem with the server version. The app requires at least 3.4.1.
swsmith1971 0 Posted March 7, 2019 Posted March 7, 2019 I'm sure this is a problem with the server version. The app requires at least 3.4.1. It worked before this last update. Well, I guess I'm screwed, cause I can't afford to go out and spend thousands of dollars on a new Mac Pro just so that I can update to a new server version, so that my emby app on my Apple TV 4K will work again.
WayKulJr 1 Posted March 7, 2019 Posted March 7, 2019 I spaced on replying back so my apologies. My situation was resolved by upgrading the server to 4.0.2.0 and everything is working really great. Thank you all for the timely replies and again, I'm sorry I didn't post back sooner. 1
leebma 0 Posted May 19, 2019 Posted May 19, 2019 Hi, same issue here. I am running Server version 4.1.1.0. - Problem is resolved when I restart emby server, but thats not a solution....
Ohadian 0 Posted June 5, 2019 Posted June 5, 2019 any update on the issue? im using the last server's version and an apple TV 4gen. no go.
Senna 368 Posted June 5, 2019 Posted June 5, 2019 any update on the issue? im using the last server's version and an apple TV 4gen. no go. Specify Emby server platform and Emby Server version number.
Ohadian 0 Posted June 15, 2019 Posted June 15, 2019 yes, restarting, reinstalling both server and apps. the app just doesnt load. it shows the emby logo and then goes back to the home screen.
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