wp.rauchholz 5 Posted February 4, 2019 Posted February 4, 2019 I run emby on a centos 7 home server. Emby version is 4.0.1.0 The TV model is: LG webOS TV OLED55C7V. Emby is latest version. Some movies do not stream on the TV, although they stream fine on my laptop. When hitting play, the screen turns black and seem to be stuck. logfile for a movie that does not stream is attached. Whilst other movies just start streaming fine. Thanks for your help. Wolfgang embyserver.txt
Luke 40144 Posted February 4, 2019 Posted February 4, 2019 Hi there, can you provide a copy of the media info from this file from the bottom of the web app detail screen? thanks.
wp.rauchholz 5 Posted February 5, 2019 Author Posted February 5, 2019 I assume you mean this file? Wolfgang
Luke 40144 Posted February 5, 2019 Posted February 5, 2019 Thanks. Can you provide a copy of this file for testing?
wp.rauchholz 5 Posted February 6, 2019 Author Posted February 6, 2019 Here is the link Luke. https://drive.google.com/open?id=1hSTL3NyMo_DpZplzgI43NQt68aYtePpN Wolfgang
SamES 1004 Posted February 7, 2019 Posted February 7, 2019 I’ll give it a go. I notice MOV_TEXT AGAIN. I feel like something has changed as we are seeing this black screen issue a lot lately even though the app hasn’t changed version for a while
Kyouma 6 Posted February 11, 2019 Posted February 11, 2019 I believe i have a similiar problem, but for me its only for full hd movies in 10 bits. Transcoding for those movies is needed, because the subtitle is not supported. Audio shouldnt be a problem. I have attached 2 Screenshots, the first one is from a series in 720p with 10 bits and plays fine with HW-Transcoding at max 40% CPU. The second one isnt getting transcoded nor played, it just stays black and i have to close the App. My TV is a LG OLED55C8LLA with webOS 4.0 and im running currently the beta release 4.1.0.1 on my TerraMaster F2-420.
wp.rauchholz 5 Posted February 11, 2019 Author Posted February 11, 2019 Here my summary: Streaming works; all browsers on all devices, emby on Samsung app (v 2.2.4) Streaming does not work: emby app on LG TV set, iphone, ipad Seems to me an issue with the app? Wolfgang
wp.rauchholz 5 Posted February 22, 2019 Author Posted February 22, 2019 Any news on this topic? Wolfgang
SamES 1004 Posted February 22, 2019 Posted February 22, 2019 (edited) I’m really unsure how you’ve come to the conclusion that streaming does not work on WebOS. When you say streaming do you mean DirectStream playback or DirectPlay playback? There are many examples of both of these working fine. There appears to be a recent issue where some mp4 files hang with a black screen during DirectPlay. The sample you sent me was exactly this issue. All the samples I’ve seen of this do not play on the tv at all including via USB or dlna, so there is something about these files which is incompatible with the tv, we just haven’t been able to narrow it down completely yet. Edited February 22, 2019 by SamES
wp.rauchholz 5 Posted February 23, 2019 Author Posted February 23, 2019 The way I came to the conclusion is fairly straightforward: I hit play on a movie that resides on my homeserver and nothing happens on the apps, whilst it works perfectly fine in Firefox, chrome. Would you please elaborate a. It more on DirectStrwam vs DirectPlay. I a mon a technical person. Thx, Wolfgang
bayerse 0 Posted March 18, 2019 Posted March 18, 2019 Hey, is there any progress on this topic? I'm facing the same problem as Wolfgang and was hoping for the new version (1.0.15) but the error is still present: some content is not displayed and there's just a black screen showing up. Is there anything that can be done as a workaround until a fix hits the app store? Best Sebastian
Luke 40144 Posted March 27, 2019 Posted March 27, 2019 What's happening is the LG video player is failing on these files but not triggering any kind of error that we can catch. We have worked out a solution to try and detect this situation so that we can automatically switch to transcoding to resolve it. Thanks.
ClutchFan 5 Posted January 31, 2020 Posted January 31, 2020 Does anyone know if this problem has been solved? I just installed an LG OLED65B8PUA, installed Emby and tried to play some movies from a Synology NAS and encountered the same issue. Some movies play fine, others get a black screen and nothing happens. The Emby app hasn't crashed, but nothing plays.
Luke 40144 Posted January 31, 2020 Posted January 31, 2020 Hi @@ClutchFan let's look at an example. Please attach the information requested in how to report a media playback issue: https://emby.media/community/index.php?/topic/790-how-to-report-a-problem/?view=getnewpost Thanks.
derandi 3 Posted April 19, 2021 Posted April 19, 2021 (edited) Hello, I also have the problem that some MP4 files cannot be played on my LG50Nano via Emby. The screen stays black. The same MP4 can be played back without any problems via a FireTV, PC (Emby Theater / Browser). edit: oh, one year later but the same problem. Edited April 20, 2021 by derandi
Luke 40144 Posted April 25, 2021 Posted April 25, 2021 On 4/19/2021 at 2:25 PM, derandi said: Hello, I also have the problem that some MP4 files cannot be played on my LG50Nano via Emby. The screen stays black. The same MP4 can be played back without any problems via a FireTV, PC (Emby Theater / Browser). edit: oh, one year later but the same problem. Hi @derandi let's look at an example. Please attach the information requested in how to report a media playback issue: https://emby.media/community/index.php?/topic/790-how-to-report-a-problem/?view=getnewpost Thanks.
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In Now