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Some movies don't stream on LG smart TV


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#1 wp.rauchholz OFFLINE  

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Posted 04 February 2019 - 12:52 PM

I run emby on a centos 7 home server. Emby version is 4.0.1.0

The TV model is: LG webOS TV OLED55C7V. Emby is latest version.

 

Some movies do not stream on the TV, although they stream fine on my laptop. When hitting play, the screen turns black and seem to be stuck.

logfile for a movie that does not stream is attached.

 

Whilst other movies just start streaming fine.

 

Thanks for your help.

 

Wolfgang

 

 

 

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#2 Luke OFFLINE  

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Posted 04 February 2019 - 04:51 PM

Hi there, can you provide a copy of the media info from this file from the bottom of the web app detail screen? thanks.



#3 wp.rauchholz OFFLINE  

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Posted 05 February 2019 - 04:36 AM

I assume you mean this file?

 

Wolfgang

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#4 Luke OFFLINE  

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Posted 05 February 2019 - 02:35 PM

Thanks. Can you provide a copy of this file for testing?



#5 wp.rauchholz OFFLINE  

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Posted 06 February 2019 - 04:47 AM

Here is the link Luke.

 

https://drive.google...I43NQt68aYtePpN

 

Wolfgang



#6 Luke OFFLINE  

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Posted 06 February 2019 - 11:52 PM

@SamES can you try this out? thanks.



#7 SamES OFFLINE  

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Posted 07 February 2019 - 01:07 AM

I’ll give it a go. I notice MOV_TEXT AGAIN. I feel like something has changed as we are seeing this black screen issue a lot lately even though the app hasn’t changed version for a while

#8 Kyouma OFFLINE  

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Posted 11 February 2019 - 08:34 AM

I believe i have a similiar problem, but for me its only for full hd movies in 10 bits.

Transcoding for those movies is needed, because the subtitle is not supported. Audio shouldnt be a problem.

I have attached 2 Screenshots, the first one is from a series in 720p with 10 bits and plays fine with HW-Transcoding at max 40% CPU.

The second one isnt getting transcoded nor played, it just stays black and i have to close the App.

 

My TV is a LG OLED55C8LLA with webOS 4.0 and im running currently the beta release 4.1.0.1 on my TerraMaster F2-420.

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#9 wp.rauchholz OFFLINE  

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Posted 11 February 2019 - 12:19 PM

Here my summary:

  • Streaming works; all browsers on all devices, emby on Samsung app (v 2.2.4)
  • Streaming does not work: emby app on LG TV set, iphone, ipad

 

Seems to me an issue with the app?

 

Wolfgang



#10 Luke OFFLINE  

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Posted 11 February 2019 - 01:52 PM

We'll see what @SamES thinks. Thanks.

#11 wp.rauchholz OFFLINE  

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Posted 22 February 2019 - 03:11 PM

Any news on this topic?

Wolfgang

#12 SamES OFFLINE  

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Posted 22 February 2019 - 05:09 PM

I’m really unsure how you’ve come to the conclusion that streaming does not work on WebOS. When you say streaming do you mean DirectStream playback or DirectPlay playback? There are many examples of both of these working fine.

There appears to be a recent issue where some mp4 files hang with a black screen during DirectPlay. The sample you sent me was exactly this issue. All the samples I’ve seen of this do not play on the tv at all including via USB or dlna, so there is something about these files which is incompatible with the tv, we just haven’t been able to narrow it down completely yet.

Edited by SamES, 22 February 2019 - 05:10 PM.


#13 wp.rauchholz OFFLINE  

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Posted 23 February 2019 - 08:00 AM

The way I came to the conclusion is fairly straightforward: I hit play on a movie that resides on my homeserver and nothing happens on the apps, whilst it works perfectly fine in Firefox, chrome.

Would you please elaborate a. It more on DirectStrwam vs DirectPlay. I a mon a technical person.

Thx, Wolfgang

#14 bayerse OFFLINE  

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Posted 18 March 2019 - 02:07 AM

Hey, is there any progress on this topic? I'm facing the same problem as Wolfgang and was hoping for the new version (1.0.15) but the error is still present: some content is not displayed and there's just a black screen showing up.

 

Is there anything that can be done as a workaround until a fix hits the app store? 

 

Best

Sebastian



#15 Luke OFFLINE  

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Posted 27 March 2019 - 02:04 AM

What's happening is the LG video player is failing on these files but not triggering any kind of error that we can catch.

 

We have worked out a solution to try and detect this situation so that we can automatically switch to transcoding to resolve it. Thanks.






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