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hw transcoding issue 2160p HEVC HDR10 DTSHD 5.1


D34DC3N73R

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@Luke: Yeah I'm still having the same issues. I get the exact same picture like the thread starter posted in his first post, green frames and even the little square in the upper left corner is the same.

 

@softworkz: sorry for the hijack.. I did mean the symptoms are exactly the same, maybe the problem is different..

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Great work :)

 

Can I install the beta version over my stable one without issues?

I will revert to a snapshot containing the stable version after it has been tested.

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D34DC3N73R

Still experiencing the same behavior with 4.1.0.16-beta. 

 

EDIT: Actually this is able to play via the web player now, but I still get the same experience on the shield as well as the Android mobile app.

Edited by D34DC3N73R
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@softworkx, Just thought I'd comment on this.

 

with beta.17 I have been and am still getting a green screen when playing 10bit hevc using chrome on Win10pro. Disabling HW decoding for hevc gives me a picture but choppy playback. That's probably due to the system though - i7 2700k + nvidia gts1050ti.

 

So, it seems that it is not yet fixed - at least not for me :)

ffmpeg transcode Log.txt

Server_Log.txt

Edited by jordy
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D34DC3N73R

The file now works in web and with the Android mobile client but I still get the same behavior in 4.1.0.17 beta on the Nvidia Shield. For what it's worth, only audio is being transcoded on the Shield, but it is affecting the video as described in the OP.

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D34DC3N73R

In 4.1.0.18 beta, hw transcoding fails and falls back to sw transcoding. HW acceleration still works on 1080p h264 video. I tried to play an HEVC tv episode but got the "No compatible streams are currently available" error on both Android and the web player. When going to the specific HEVC show, no seasons load. In order to attempt to play an episode, I had to search for the show title and pick an episode from the result.

 

EDIT: to add to that, permissions do not seem to be an issue

docker exec -it emby touch "/home/user/media/Video/TV/Happy Endings/Season 01/test"

docker exec -it emby ls -l "/home/user/media/Video/TV/Happy Endings/Season 01"
total 7197385
-rw-r--r--    1 1000     1000         35070 Mar  8 16:21 Happy Endings . S01E01 . Pilot Bluray-1080p Proper Sonarr.en.srt
-rw-r--r--    1 1000     1000     790305470 Mar  6 19:46 Happy Endings . S01E01 . Pilot Bluray-1080p Proper Sonarr.mkv
-rw-r--r--    1 1000     1000         33042 Mar 23 15:13 Happy Endings . S01E01 . Pilot Bluray-1080p Proper Sonarr.srt
-rw-r--r--    1 1000     1000         44134 Mar  8 16:21 Happy Endings . S01E02 . The Quicksand Girlfriend Bluray-1080p Proper Sonarr.en.srt
-rw-r--r--    1 1000     1000     656026149 Mar  6 19:47 Happy Endings . S01E02 . The Quicksand Girlfriend Bluray-1080p Proper Sonarr.mkv
-rw-r--r--    1 1000     1000         41435 Mar 23 15:13 Happy Endings . S01E02 . The Quicksand Girlfriend Bluray-1080p Proper Sonarr.srt
-rw-r--r--    1 1000     1000         41986 Mar  8 16:21 Happy Endings . S01E03 . Your Couples Friends & Neighbors Bluray-1080p Proper Sonarr.en.srt
-rw-r--r--    1 1000     1000     479159655 Mar  6 19:47 Happy Endings . S01E03 . Your Couples Friends & Neighbors Bluray-1080p Proper Sonarr.mkv
-rw-r--r--    1 1000     1000         39578 Mar 23 15:13 Happy Endings . S01E03 . Your Couples Friends & Neighbors Bluray-1080p Proper Sonarr.srt
-rw-r--r--    1 1000     1000         40455 Mar  7 10:02 Happy Endings . S01E04 . Mein Coming Out Bluray-1080p Proper Sonarr.en.srt
-rw-r--r--    1 1000     1000     473584882 Mar  6 19:47 Happy Endings . S01E04 . Mein Coming Out Bluray-1080p Proper Sonarr.mkv
-rw-r--r--    1 1000     1000         38026 Mar 23 15:13 Happy Endings . S01E04 . Mein Coming Out Bluray-1080p Proper Sonarr.srt
-rw-r--r--    1 1000     1000         36104 Mar  8 16:21 Happy Endings . S01E05 . Like Father, Like Gun Bluray-1080p Proper Sonarr.en.srt
-rw-r--r--    1 1000     1000     594594866 Mar  6 19:47 Happy Endings . S01E05 . Like Father, Like Gun Bluray-1080p Proper Sonarr.mkv
-rw-r--r--    1 1000     1000         30194 Mar 23 15:13 Happy Endings . S01E05 . Like Father, Like Gun Bluray-1080p Proper Sonarr.srt
-rw-r--r--    1 1000     1000         37233 Mar  8 16:21 Happy Endings . S01E06 . Of Mice & Jazz-Kwon-Do Bluray-1080p Proper Do.en.srt
-rw-r--r--    1 1000     1000     593782419 Mar  6 19:47 Happy Endings . S01E06 . Of Mice & Jazz-Kwon-Do Bluray-1080p Proper Do.mkv
-rw-r--r--    1 1000     1000         36751 Mar  8 16:21 Happy Endings . S01E07 . Dave of the Dead Bluray-1080p Proper Sonarr.en.srt
-rw-r--r--    1 1000     1000     612652337 Mar  6 19:47 Happy Endings . S01E07 . Dave of the Dead Bluray-1080p Proper Sonarr.mkv
-rw-r--r--    1 1000     1000         34551 Mar 23 15:13 Happy Endings . S01E07 . Dave of the Dead Bluray-1080p Proper Sonarr.srt
-rw-r--r--    1 1000     1000         36564 Mar  7 10:02 Happy Endings . S01E08 . The Girl With the David Tattoo Bluray-1080p Proper Sonarr.en.srt
-rw-r--r--    1 1000     1000     509068069 Mar  6 19:47 Happy Endings . S01E08 . The Girl With the David Tattoo Bluray-1080p Proper Sonarr.mkv
-rw-r--r--    1 1000     1000         39409 Mar  8 16:21 Happy Endings . S01E09 . You've Got Male Bluray-1080p Proper Sonarr.en.srt
-rw-r--r--    1 1000     1000     608410084 Mar  6 19:48 Happy Endings . S01E09 . You've Got Male Bluray-1080p Proper Sonarr.mkv
-rw-r--r--    1 1000     1000         37266 Mar 23 15:13 Happy Endings . S01E09 . You've Got Male Bluray-1080p Proper Sonarr.srt
-rw-r--r--    1 1000     1000         39087 Mar  8 16:21 Happy Endings . S01E10 . Bo Fight Bluray-1080p Proper Sonarr.en.srt
-rw-r--r--    1 1000     1000     463649190 Mar  6 19:48 Happy Endings . S01E10 . Bo Fight Bluray-1080p Proper Sonarr.mkv
-rw-r--r--    1 1000     1000         36764 Mar 23 15:13 Happy Endings . S01E10 . Bo Fight Bluray-1080p Proper Sonarr.srt
-rw-r--r--    1 1000     1000         37922 Mar  7 10:02 Happy Endings . S01E11 . Barefoot Pedaler Bluray-1080p Sonarr.en.srt
-rw-r--r--    1 1000     1000     486039835 Mar  6 19:48 Happy Endings . S01E11 . Barefoot Pedaler Bluray-1080p Sonarr.mkv
-rw-r--r--    1 1000     1000         36010 Mar  8 16:21 Happy Endings . S01E12 . The Shershow Redemption Bluray-1080p Proper Sonarr.en.srt
-rw-r--r--    1 1000     1000     567580114 Mar  6 19:48 Happy Endings . S01E12 . The Shershow Redemption Bluray-1080p Proper Sonarr.mkv
-rw-r--r--    1 1000     1000         34186 Mar 23 15:13 Happy Endings . S01E12 . The Shershow Redemption Bluray-1080p Proper Sonarr.srt
-rw-r--r--    1 1000     1000         39814 Mar  8 16:21 Happy Endings . S01E13 . Why Can't You Read Me Bluray-1080p Proper Sonarr.en.srt
-rw-r--r--    1 1000     1000     534398468 Mar  6 19:48 Happy Endings . S01E13 . Why Can't You Read Me Bluray-1080p Proper Sonarr.mkv
-rw-r--r--    1 1000     1000         35909 Mar 23 15:14 Happy Endings . S01E13 . Why Can't You Read Me Bluray-1080p Proper Sonarr.srt
-rw-r--r--    1 1000     1000             0 Apr  2 19:22 test

ffmpeg-transcode-19de1817-f9b4-416d-85d7-5f04b55a1d18_1.txt

post-374015-0-20930100-1554232755_thumb.png

Edited by D34DC3N73R
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In 4.1.0.18 beta, hw transcoding fails and falls back to sw transcoding. HW acceleration still works on 1080p h264 video. I tried to play an HEVC tv episode but got the "No compatible streams are currently available" error on both Android and the web player. When going to the specific HEVC show, no seasons load. In order to attempt to play an episode, I had to search for the show title and pick an episode from the result.

 

EDIT: to add to that, permissions do not seem to be an issue

docker exec -it emby touch "/home/user/media/Video/TV/Happy Endings/Season 01/test"

docker exec -it emby ls -l "/home/user/media/Video/TV/Happy Endings/Season 01"
total 7197385
-rw-r--r--    1 1000     1000         35070 Mar  8 16:21 Happy Endings . S01E01 . Pilot Bluray-1080p Proper Sonarr.en.srt
-rw-r--r--    1 1000     1000     790305470 Mar  6 19:46 Happy Endings . S01E01 . Pilot Bluray-1080p Proper Sonarr.mkv
-rw-r--r--    1 1000     1000         33042 Mar 23 15:13 Happy Endings . S01E01 . Pilot Bluray-1080p Proper Sonarr.srt
-rw-r--r--    1 1000     1000         44134 Mar  8 16:21 Happy Endings . S01E02 . The Quicksand Girlfriend Bluray-1080p Proper Sonarr.en.srt
-rw-r--r--    1 1000     1000     656026149 Mar  6 19:47 Happy Endings . S01E02 . The Quicksand Girlfriend Bluray-1080p Proper Sonarr.mkv
-rw-r--r--    1 1000     1000         41435 Mar 23 15:13 Happy Endings . S01E02 . The Quicksand Girlfriend Bluray-1080p Proper Sonarr.srt
-rw-r--r--    1 1000     1000         41986 Mar  8 16:21 Happy Endings . S01E03 . Your Couples Friends & Neighbors Bluray-1080p Proper Sonarr.en.srt
-rw-r--r--    1 1000     1000     479159655 Mar  6 19:47 Happy Endings . S01E03 . Your Couples Friends & Neighbors Bluray-1080p Proper Sonarr.mkv
-rw-r--r--    1 1000     1000         39578 Mar 23 15:13 Happy Endings . S01E03 . Your Couples Friends & Neighbors Bluray-1080p Proper Sonarr.srt
-rw-r--r--    1 1000     1000         40455 Mar  7 10:02 Happy Endings . S01E04 . Mein Coming Out Bluray-1080p Proper Sonarr.en.srt
-rw-r--r--    1 1000     1000     473584882 Mar  6 19:47 Happy Endings . S01E04 . Mein Coming Out Bluray-1080p Proper Sonarr.mkv
-rw-r--r--    1 1000     1000         38026 Mar 23 15:13 Happy Endings . S01E04 . Mein Coming Out Bluray-1080p Proper Sonarr.srt
-rw-r--r--    1 1000     1000         36104 Mar  8 16:21 Happy Endings . S01E05 . Like Father, Like Gun Bluray-1080p Proper Sonarr.en.srt
-rw-r--r--    1 1000     1000     594594866 Mar  6 19:47 Happy Endings . S01E05 . Like Father, Like Gun Bluray-1080p Proper Sonarr.mkv
-rw-r--r--    1 1000     1000         30194 Mar 23 15:13 Happy Endings . S01E05 . Like Father, Like Gun Bluray-1080p Proper Sonarr.srt
-rw-r--r--    1 1000     1000         37233 Mar  8 16:21 Happy Endings . S01E06 . Of Mice & Jazz-Kwon-Do Bluray-1080p Proper Do.en.srt
-rw-r--r--    1 1000     1000     593782419 Mar  6 19:47 Happy Endings . S01E06 . Of Mice & Jazz-Kwon-Do Bluray-1080p Proper Do.mkv
-rw-r--r--    1 1000     1000         36751 Mar  8 16:21 Happy Endings . S01E07 . Dave of the Dead Bluray-1080p Proper Sonarr.en.srt
-rw-r--r--    1 1000     1000     612652337 Mar  6 19:47 Happy Endings . S01E07 . Dave of the Dead Bluray-1080p Proper Sonarr.mkv
-rw-r--r--    1 1000     1000         34551 Mar 23 15:13 Happy Endings . S01E07 . Dave of the Dead Bluray-1080p Proper Sonarr.srt
-rw-r--r--    1 1000     1000         36564 Mar  7 10:02 Happy Endings . S01E08 . The Girl With the David Tattoo Bluray-1080p Proper Sonarr.en.srt
-rw-r--r--    1 1000     1000     509068069 Mar  6 19:47 Happy Endings . S01E08 . The Girl With the David Tattoo Bluray-1080p Proper Sonarr.mkv
-rw-r--r--    1 1000     1000         39409 Mar  8 16:21 Happy Endings . S01E09 . You've Got Male Bluray-1080p Proper Sonarr.en.srt
-rw-r--r--    1 1000     1000     608410084 Mar  6 19:48 Happy Endings . S01E09 . You've Got Male Bluray-1080p Proper Sonarr.mkv
-rw-r--r--    1 1000     1000         37266 Mar 23 15:13 Happy Endings . S01E09 . You've Got Male Bluray-1080p Proper Sonarr.srt
-rw-r--r--    1 1000     1000         39087 Mar  8 16:21 Happy Endings . S01E10 . Bo Fight Bluray-1080p Proper Sonarr.en.srt
-rw-r--r--    1 1000     1000     463649190 Mar  6 19:48 Happy Endings . S01E10 . Bo Fight Bluray-1080p Proper Sonarr.mkv
-rw-r--r--    1 1000     1000         36764 Mar 23 15:13 Happy Endings . S01E10 . Bo Fight Bluray-1080p Proper Sonarr.srt
-rw-r--r--    1 1000     1000         37922 Mar  7 10:02 Happy Endings . S01E11 . Barefoot Pedaler Bluray-1080p Sonarr.en.srt
-rw-r--r--    1 1000     1000     486039835 Mar  6 19:48 Happy Endings . S01E11 . Barefoot Pedaler Bluray-1080p Sonarr.mkv
-rw-r--r--    1 1000     1000         36010 Mar  8 16:21 Happy Endings . S01E12 . The Shershow Redemption Bluray-1080p Proper Sonarr.en.srt
-rw-r--r--    1 1000     1000     567580114 Mar  6 19:48 Happy Endings . S01E12 . The Shershow Redemption Bluray-1080p Proper Sonarr.mkv
-rw-r--r--    1 1000     1000         34186 Mar 23 15:13 Happy Endings . S01E12 . The Shershow Redemption Bluray-1080p Proper Sonarr.srt
-rw-r--r--    1 1000     1000         39814 Mar  8 16:21 Happy Endings . S01E13 . Why Can't You Read Me Bluray-1080p Proper Sonarr.en.srt
-rw-r--r--    1 1000     1000     534398468 Mar  6 19:48 Happy Endings . S01E13 . Why Can't You Read Me Bluray-1080p Proper Sonarr.mkv
-rw-r--r--    1 1000     1000         35909 Mar 23 15:14 Happy Endings . S01E13 . Why Can't You Read Me Bluray-1080p Proper Sonarr.srt
-rw-r--r--    1 1000     1000             0 Apr  2 19:22 test

 

Please try again with the latest beta. Thanks.

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D34DC3N73R

Tested emby server 4.1.19 beta, using Emby for Android Mobile 3.0.42. 

 2160p HEVC HDR10 DTSHD 5.1 | green screen (same as original post)

 2160p HEVC HDR10 TRUEHD 7.1 | plays fine

1080p HEVC SDR AAC 5.1 | plays fine
 

This really seems to be an issue with DTSHD audio more than anything. As that is the only thing transcoding on the Shield as well.

 

Other observations

They all use HW acceleration to transcode now. Season 1 shows up for the Happy Endings show (all HEVC) Seasons 2 and 3 still missing / only show up in search.

post-374015-0-90630000-1554328632_thumb.png

ffmpeg-transcode-0aa4b3cc-8ee9-40f0-a041-267803fa3efe_1.txt

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  • 2 weeks later...

The green screen transcoding issue is still a problem on emby v. 4.1.0.25 beta

 

Thanks, we're looking into it.

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  • 2 weeks later...
softworkz

@@D34DC3N73R - Sorry for the late response.

 

Unfortunately it appears that 10bit video support is a constant problem with Nvidia Quadro hardware.

 

Would you be able to post your hardware detection log?

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softworkz

Thank you!

 

As mentioned above, we got a number of problem reports regarding 10bit HEVC with the Quadro P2000, on both Windows and Linux.

 

I'm quite sure that it's not a problem on our side as HEVC 10biit decoding works just fine with other Nvidia hardware.

The only thing you can do in Emby is to disable the Nvidia HEVC decoder, so you will get at least hw encoding.

 

Otherwise I can only suggest to open a support case with Nvidia for this.

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