metisqueen 0 Posted January 17, 2019 Posted January 17, 2019 Hi, I bought an Apple TV 4th generation a couple of months ago and I had it up and running great with emby and now all of a sudden it will not connect whatsoever. I have also tried to connect with my Fire Tablet and it sees the server but cannot connect to it. To give you some info: Apple TV 4th Generation running tvOS 12.1.1. (16K45) I am running the server on a HP Laptop running Windows 10 Emby is running version 4.0.0.2 Also a couple days ago it started failing with trying to find the updates yet it claims I'm up to date. When I go in all I get after the starting up page is connect with either manually entering the server or emby connect, neither of which work. Please help, my provider nor apple could help and this is why I bought the Apple TV 4th Thanks
Luke 39684 Posted January 17, 2019 Posted January 17, 2019 Hi there, are you able to connect with any other devices on your network., such as a smart phone?
Fayzie 0 Posted January 17, 2019 Posted January 17, 2019 I'm having the same problem. Emby works on my other devices, Computer and iPhone, but won't open on Apple TV. I have 2 apple tv devices in my home and none will connect.
Luke 39684 Posted January 17, 2019 Posted January 17, 2019 I'm having the same problem. Emby works on my other devices, Computer and iPhone, but won't open on Apple TV. I have 2 apple tv devices in my home and none will connect. @@Fayzie can you describe exactly what is happening? Thanks ! 1
Fayzie 0 Posted January 17, 2019 Posted January 17, 2019 When I click on the app it starts to load then the screen goes blank, then a few seconds later it goes back to the main Apple TV apps menu.
ebr 15583 Posted January 17, 2019 Posted January 17, 2019 Hi, I bought an Apple TV 4th generation a couple of months ago and I had it up and running great with emby and now all of a sudden it will not connect whatsoever. I have also tried to connect with my Fire Tablet and it sees the server but cannot connect to it. To give you some info: Apple TV 4th Generation running tvOS 12.1.1. (16K45) I am running the server on a HP Laptop running Windows 10 Emby is running version 4.0.0.2 Also a couple days ago it started failing with trying to find the updates yet it claims I'm up to date. When I go in all I get after the starting up page is connect with either manually entering the server or emby connect, neither of which work. Please help, my provider nor apple could help and this is why I bought the Apple TV 4th Thanks This sounds like a firewall is blocking your server. Please check the rules on the server machine and make sure there are no blocking rules and also that there are rules allowing UDP/TCP. Thanks.
metisqueen 0 Posted January 17, 2019 Author Posted January 17, 2019 Hi there, are you able to connect with any other devices on your network., such as a smart phone? Hi, No I tried on my tablet and was unable to connect
metisqueen 0 Posted January 17, 2019 Author Posted January 17, 2019 This sounds like a firewall is blocking your server. Please check the rules on the server machine and make sure there are no blocking rules and also that there are rules allowing UDP/TCP. Thanks. Hi No I have no other firewall up and I have opened those UDP/TCP ports in my router as well. I have also checked the rules as well
Luke 39684 Posted January 17, 2019 Posted January 17, 2019 Let's focus on manually entering the server address. When you do that, what address are you entering, and where did you get it from?
metisqueen 0 Posted January 17, 2019 Author Posted January 17, 2019 I have tried that and I get it from the dashboard. I use the first number
Senna 368 Posted January 17, 2019 Posted January 17, 2019 I have tried that and I get it from the dashboard. I use the first number And what happens if you use a web browser on your phone or tablet and go to "ipadress of your Emby server":8096
metisqueen 0 Posted January 18, 2019 Author Posted January 18, 2019 (edited) And what happens if you use a web browser on your phone or tablet and go to "ipadress of your Emby server":8096 Hi, I get the error the site cannot be reached http://.... is unreachable. The actual app on my tablet can see my server but then comes back and says that it cannot connect to the server. Edited January 18, 2019 by metisqueen
Senna 368 Posted January 18, 2019 Posted January 18, 2019 (edited) Hi, I get the error the site cannot be reached http://.... is unreachable. The actual app on my tablet can see my server but then comes back and says that it cannot connect to the server. Can you list the local ip addresses of your Emby server, tablet, phone and Apple TV ? Edited January 18, 2019 by Senna
metisqueen 0 Posted January 18, 2019 Author Posted January 18, 2019 (edited) Can you list the local ip addresses of your Emby server, tablet, phone and Apple TV ? Hi, The server (my laptop) is 192.168.1.69 My iphone is 192.168.1.65 I however don't know the ip of the Apple Edited January 18, 2019 by metisqueen
Luke 39684 Posted January 18, 2019 Posted January 18, 2019 Can you check Windows Firewall to see if there are any rules blocking Emby Server? Can you also confirm that Emby Server is actively running and you can use the web interface on the server machine? Thanks.
metisqueen 0 Posted January 20, 2019 Author Posted January 20, 2019 Can you check Windows Firewall to see if there are any rules blocking Emby Server? Can you also confirm that Emby Server is actively running and you can use the web interface on the server machine? Thanks. Hi, No there are no rules in the firewall that are blocking the server, in fact I have the firewall right off. Emby is actively running and I can use the interface, it works fine on the computer but no devices will connect to my network so what the heck??
Senna 368 Posted January 20, 2019 Posted January 20, 2019 Are your iPhone and Apple TV connected to a Wifi network that is NOT your Guest network ? Otherwise your router could block access between your devices.
metisqueen 0 Posted January 21, 2019 Author Posted January 21, 2019 Are your iPhone and Apple TV connected to a Wifi network that is NOT your Guest network ? Otherwise your router could block access between your devices. No they are connected to my private wifi...
metisqueen 0 Posted January 21, 2019 Author Posted January 21, 2019 (edited) I am at such a huge loss here. Just to update some more info, I have reset my apple back to factory redownloaded, reopened my emby as administrative and nothing. Plus I forgot to mention that I tried it today on my daughter's laptop works just fine....is it my computer maybe? I've been thinking about putting it back to factory, this would glinch it lol Hope we figure it out soon Edited January 21, 2019 by metisqueen
ebr 15583 Posted January 21, 2019 Posted January 21, 2019 Make sure your network connection on the machine wasn't set to "Public" somehow.
Luke 39684 Posted January 21, 2019 Posted January 21, 2019 Please let us know if this helps, and yes, a factory reset could be something to try as well.
metisqueen 0 Posted January 25, 2019 Author Posted January 25, 2019 s Please let us know if this helps, and yes, a factory reset could be something to try as well. Hi, Thank you so much for your help and yes a factory reset which did not delete my files worked and now Emby is connecting again. The reset brought me back a version of Windows which leads me to believe that maybe the update bonked the server??? What does everyone else think?? If that was the case then I will not be updating Windows from this point forward....any ideas??
Luke 39684 Posted January 25, 2019 Posted January 25, 2019 A windows update could have affected network settings. It has happened repeatedly with windows 10, and then users come here thinking something is wrong with Emby.
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In Now