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Can't play music collection. Playback Error - No compatible streams


markand
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I'm new to Emby and just installed it on an early 2008 Mac Pro. I'm running server version 3.5.3.0. I created a collection of Music and when I attempted to play or shuffle it using the Apple TV app, nothing happened. If I attempted to play it using the web app, I received: "Playback Error - No compatible streams". Using both apps, I can play albums from the collection fine.

 

I saw a similar thread from early Nov, https://emby.media/community/index.php?/topic/64931-collections-playback-error-no-compatible-streams/  but there was an answer that said this would be fixed in the next version, which I assume has come out. Also, that thread was for Linux and concerned Movie Collections.

 

​Any idea what's wrong?

 

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Hi, this is resolved for the next release of Emby Server.  For now you should just play from the music library directly. Thanks !

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  • 1 month later...
SelfProclaimedAudiophile

It will be at least version 3.6. Hopefully soon. Thanks.

I'm on 4.0.2.0 and the problem still exists, with all my collections. It there a timeline when the fix will be released?

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SelfProclaimedAudiophile

Hi there, let's look at an example. Please attach the information requested in how to report a media playback issue. thanks !

 

In a music section of my Emby installation, collections are presented together with albums. When I click on each of the albums inside a collection, they play without error. When I click on the collection itself, I expect the first album inside the collection to be played. Instead, the UI presents an error, stating "No compatible streams available". The logs, starting from the moment I click on the collection, appear to contain nothing really helpful, even though I had turned on debug logging:

2019-02-25 22:10:17.271 Info HttpServer: HTTP GET http://bender:8096/emby/Users/d7b1a5a2e57b400f823bf6195678267e/Items/17618. UserAgent: Mozilla/5.0 (X11; Linux x86_64; rv:65.0) Gecko/20100101 Firefox/65.0
2019-02-25 22:10:17.275 Info HttpServer: HTTP Response 200 to 192.168.1.102. Time: 5ms. http://bender:8096/emby/Users/d7b1a5a2e57b400f823bf6195678267e/Items/17618
2019-02-25 22:10:17.288 Info HttpServer: HTTP GET http://bender:8096/emby/Users/d7b1a5a2e57b400f823bf6195678267e/Items?ParentId=17618&Filters=IsNotFolder&Recursive=true&Limit=300&Fields=Chapters&ExcludeLocationTypes=Virtual&EnableTotalRecordCount=false&CollapseBoxSetItems=false. UserAgent: Mozilla/5.0 (X11; Linux x86_64; rv:65.0) Gecko/20100101 Firefox/65.0
2019-02-25 22:10:17.293 Info HttpServer: HTTP Response 200 to 192.168.1.102. Time: 4ms. http://bender:8096/emby/Users/d7b1a5a2e57b400f823bf6195678267e/Items?ParentId=17618&Filters=IsNotFolder&Recursive=true&Limit=300&Fields=Chapters&ExcludeLocationTypes=Virtual&EnableTotalRecordCount=false&CollapseBoxSetItems=false
2019-02-25 22:10:20.015 Info HttpServer: HTTP POST http://bender:8096/emby/Sessions/Playing/Progress. UserAgent: Mozilla/5.0 (X11; Linux x86_64; rv:65.0) Gecko/20100101 Firefox/65.0
2019-02-25 22:10:20.065 Info HttpServer: HTTP Response 204 to 192.168.1.102. Time: 50ms. http://bender:8096/emby/Sessions/Playing/Progress

The problem occurs consistently over all collections and regardless of the client I use.

 

Is there any other information I can give you that might help?

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Thanks that's helpful. @@Happy2Play can you reproduce this?

 

Yes, if you multi select a couple albums and add to a collection they try to play that collection you get. 

 

 

5c759d3cb886f_collect.jpg

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  • 2 months later...
SelfProclaimedAudiophile

Updated my Emby server to 4.1.1.0 this morning, and the issue is still there.

2019-05-05 13:10:34.437 Info HttpServer: HTTP GET http://192.168.1.100:8096/emby/Users/d7b1a5a2e57b400f823bf6195678267e/Items/b33b014d243db6f808e4738507f56d14. UserAgent: Mozilla/5.0 (Linux; Android 8.0.0; ONEPLUS A3003 Build/OPR1.170623.032; wv) AppleWebKit/537.36 (KHTML, like Gecko) Version/4.0 Chrome/74.0.3729.136 Safari/537.36
2019-05-05 13:10:34.439 Info HttpServer: HTTP Response 200 to 192.168.1.110. Time: 2ms. http://192.168.1.100:8096/emby/Users/d7b1a5a2e57b400f823bf6195678267e/Items/b33b014d243db6f808e4738507f56d14
2019-05-05 13:10:35.768 Info HttpServer: HTTP GET http://192.168.1.100:8096/emby/Items/17618/ThemeMedia?UserId=d7b1a5a2e57b400f823bf6195678267e&InheritFromParent=true&EnableThemeSongs=true&EnableThemeVideos=false. UserAgent: Mozilla/5.0 (Linux; Android 8.0.0; ONEPLUS A3003 Build/OPR1.170623.032; wv) AppleWebKit/537.36 (KHTML, like Gecko) Version/4.0 Chrome/74.0.3729.136 Safari/537.36
2019-05-05 13:10:35.770 Info HttpServer: HTTP GET http://192.168.1.100:8096/emby/Users/d7b1a5a2e57b400f823bf6195678267e/Items/17618. UserAgent: Mozilla/5.0 (Linux; Android 8.0.0; ONEPLUS A3003 Build/OPR1.170623.032; wv) AppleWebKit/537.36 (KHTML, like Gecko) Version/4.0 Chrome/74.0.3729.136 Safari/537.36
2019-05-05 13:10:35.770 Info HttpServer: HTTP Response 200 to 192.168.1.110. Time: 2ms. http://192.168.1.100:8096/emby/Items/17618/ThemeMedia?UserId=d7b1a5a2e57b400f823bf6195678267e&InheritFromParent=true&EnableThemeSongs=true&EnableThemeVideos=false
2019-05-05 13:10:35.777 Info HttpServer: HTTP Response 200 to 192.168.1.110. Time: 7ms. http://192.168.1.100:8096/emby/Users/d7b1a5a2e57b400f823bf6195678267e/Items/17618
2019-05-05 13:10:35.793 Info HttpServer: HTTP GET http://192.168.1.100:8096/emby/Users/d7b1a5a2e57b400f823bf6195678267e/Items?ParentId=17618&Fields=PrimaryImageAspectRatio%2CBasicSyncInfo%2CCanDelete%2CMediaSourceCount. UserAgent: Mozilla/5.0 (Linux; Android 8.0.0; ONEPLUS A3003 Build/OPR1.170623.032; wv) AppleWebKit/537.36 (KHTML, like Gecko) Version/4.0 Chrome/74.0.3729.136 Safari/537.36
2019-05-05 13:10:35.797 Info HttpServer: HTTP Response 200 to 192.168.1.110. Time: 4ms. http://192.168.1.100:8096/emby/Users/d7b1a5a2e57b400f823bf6195678267e/Items?ParentId=17618&Fields=PrimaryImageAspectRatio%2CBasicSyncInfo%2CCanDelete%2CMediaSourceCount
2019-05-05 13:10:35.805 Info HttpServer: HTTP POST http://192.168.1.100:8096/emby/Sync/17618/Status. UserAgent: Mozilla/5.0 (Linux; Android 8.0.0; ONEPLUS A3003 Build/OPR1.170623.032; wv) AppleWebKit/537.36 (KHTML, like Gecko) Version/4.0 Chrome/74.0.3729.136 Safari/537.36
2019-05-05 13:10:35.805 Info HttpServer: HTTP POST http://192.168.1.100:8096/emby/Sync/17618/Status. UserAgent: Mozilla/5.0 (Linux; Android 8.0.0; ONEPLUS A3003 Build/OPR1.170623.032; wv) AppleWebKit/537.36 (KHTML, like Gecko) Version/4.0 Chrome/74.0.3729.136 Safari/537.36
2019-05-05 13:10:35.806 Info HttpServer: HTTP Response 200 to 192.168.1.110. Time: 1ms. http://192.168.1.100:8096/emby/Sync/17618/Status
2019-05-05 13:10:35.806 Info HttpServer: HTTP Response 200 to 192.168.1.110. Time: 1ms. http://192.168.1.100:8096/emby/Sync/17618/Status
2019-05-05 13:10:48.783 Info HttpServer: HTTP GET http://192.168.1.100:8096/emby/Users/d7b1a5a2e57b400f823bf6195678267e/Items?ParentId=17618&Filters=IsNotFolder&Recursive=true&Limit=300&Fields=Chapters&ExcludeLocationTypes=Virtual&EnableTotalRecordCount=false&CollapseBoxSetItems=false. UserAgent: Mozilla/5.0 (Linux; Android 8.0.0; ONEPLUS A3003 Build/OPR1.170623.032; wv) AppleWebKit/537.36 (KHTML, like Gecko) Version/4.0 Chrome/74.0.3729.136 Safari/537.36
2019-05-05 13:10:48.787 Info HttpServer: HTTP Response 200 to 192.168.1.110. Time: 4ms. http://192.168.1.100:8096/emby/Users/d7b1a5a2e57b400f823bf6195678267e/Items?ParentId=17618&Filters=IsNotFolder&Recursive=true&Limit=300&Fields=Chapters&ExcludeLocationTypes=Virtual&EnableTotalRecordCount=false&CollapseBoxSetItems=false
2019-05-05 13:10:51.856 Info HttpServer: HTTP GET http://bender:8096/emby/System/Logs/Log?name=embyserver.txt. UserAgent: Mozilla/5.0 (X11; Linux x86_64; rv:66.0) Gecko/20100101 Firefox/66.0
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Yea this is just a tricky example, albums inside of collections. It's on my list for review. Thanks.

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