Snakebait 6 Posted December 24, 2018 Share Posted December 24, 2018 Hi Emby, I have installed the latest version of Emby (3.5.3.0) on my Synology DS415+. Everything works fine in home but when I invite a friend they show up on the users page but they cannot see anything. We are both signed into connect. Please advise. Thanks Tom Link to comment Share on other sites More sharing options...
Luke 37118 Posted December 24, 2018 Share Posted December 24, 2018 Hi, have you checked the library access settings for that user? Thanks. Link to comment Share on other sites More sharing options...
Snakebait 6 Posted December 24, 2018 Author Share Posted December 24, 2018 Hi, I did not check Library Access enable access to all library's. I did check the individual library's I wanted them to have access to. I presume I have to allow access to all library's than check or uncheck the ones below to allow access? Tom Link to comment Share on other sites More sharing options...
Snakebait 6 Posted December 24, 2018 Author Share Posted December 24, 2018 Hi, I tried checking Library Access and its not what I want but I did select folders in Library. They still cant see the media. Tom Link to comment Share on other sites More sharing options...
Luke 37118 Posted December 24, 2018 Share Posted December 24, 2018 What do they see? Link to comment Share on other sites More sharing options...
Snakebait 6 Posted December 30, 2018 Author Share Posted December 30, 2018 Hi, Sorry for the delay the screen shot is attached. Tom Link to comment Share on other sites More sharing options...
Snakebait 6 Posted December 30, 2018 Author Share Posted December 30, 2018 Forgot to attach Link to comment Share on other sites More sharing options...
Luke 37118 Posted December 31, 2018 Share Posted December 31, 2018 Ok that's different, that means they cannot even connect at all. Have you personally tested remote access to your emby server, for instance from a smart phone? Link to comment Share on other sites More sharing options...
Snakebait 6 Posted December 31, 2018 Author Share Posted December 31, 2018 Hi, I tried to connect and received a msg "login failure invalid username or password. Please try again". I know my password is correct because after receiving the msg I logged out and in on my server to check. I tried using Emby connect and received a msg "Connection Failure We're unable to connect to the selected server right now. Please ensure it is running and try again" . I am using an LG S4 active. Tom Link to comment Share on other sites More sharing options...
Luke 37118 Posted January 1, 2019 Share Posted January 1, 2019 @@Snakebait Hi there, I would suggest checking out our Connection Troubleshooter: https://github.com/MediaBrowser/Wiki/wiki/Connectivity Please try the steps listed there and let us know which ones succeed and which ones do not. Thanks ! Link to comment Share on other sites More sharing options...
Snakebait 6 Posted January 3, 2019 Author Share Posted January 3, 2019 Hi, I have started going down the list you gave me from "https://github.com/MediaBrowser/Wiki/wiki/Connectivity" trouble shooting my connectivity and could not complete “open TCP Port on your servers firewall". The instructions were for windows and I have a Synology server DS415+. Do you have a link to instructions how to check the firewall. I went to control panel/security/firewall and did not see any options to configure a port. I also went to control panel/application portal and Emby was not listed. I hope this helps you narrowing it down. I am also running Emby on the server and not in Docker or a container. I was told it did not make a difference but thought I would mention it. Tom Link to comment Share on other sites More sharing options...
RanF 1 Posted January 16, 2019 Share Posted January 16, 2019 Hello Luke, I have been reading many articles online and nothing worked as I am unable to connect to my server through an external internet. I have a Synology 718+ nas and it seem like every thing I do does not help. I am currently a new lifetime membership owner and I just want to get this resolved so I can actually enjoy the product. I have been using plex for a while now and decided to try Emby. I hope you can help me. Link to comment Share on other sites More sharing options...
RanF 1 Posted January 17, 2019 Share Posted January 17, 2019 (edited) any update here any one? also is there a # that can be called for help? Edited January 17, 2019 by RanF Link to comment Share on other sites More sharing options...
Snakebait 6 Posted January 17, 2019 Author Share Posted January 17, 2019 Sorry no success to report on my issue. Link to comment Share on other sites More sharing options...
Luke 37118 Posted January 19, 2019 Share Posted January 19, 2019 @@solabc16 what is the best way to troubleshoot remote connections for Synology? Link to comment Share on other sites More sharing options...
Snakebait 6 Posted January 30, 2019 Author Share Posted January 30, 2019 Hi, I was able to start Emby from outside by home network. I first tried Synology's EZ-Internet without success. I solved the issue porting the router forward. I used the home IP address and the same port number for internal and external port number. 1 Link to comment Share on other sites More sharing options...
Luke 37118 Posted January 30, 2019 Share Posted January 30, 2019 Thanks for the feedback ! Link to comment Share on other sites More sharing options...
solabc16 379 Posted January 30, 2019 Share Posted January 30, 2019 Thanks for the feedback @@Snakebait. @@RanF, are you still having problems? Best - James Link to comment Share on other sites More sharing options...
RanF 1 Posted January 31, 2019 Share Posted January 31, 2019 Yes I am Link to comment Share on other sites More sharing options...
Luke 37118 Posted January 31, 2019 Share Posted January 31, 2019 @@RanF have you tried what snakebait did on his Synology? Link to comment Share on other sites More sharing options...
solabc16 379 Posted January 31, 2019 Share Posted January 31, 2019 (edited) Hello @@RanF The majority of what you need to do isn't specific to Emby Server, and there will be environment specific factors/variations. However, as a general guide, you will need to :- 1) Configure / disable any ISP imposed restrictions on inbound connectivity over your Internet service. 2) Configure your router/firewall to allow inbound traffic for the protocols/ports required. 3) Configure your router/firewall to forward the traffic defined in (2) to your Synology/XPEnology system. 4) If you have the firewall enabled on your Synology/XPEnology system, make sure you've allowed Emby Server traffic. 5) Configure Emby Server to support SSL connections for remote access. Typically, for Emby Server, by default we are talking about configuring SSL access over TCP on port 8920. What steps have you completed and validated so far? Best - James For reference, here's the firewall screen within DSM, showing the pre-loaded entries:- Edited January 31, 2019 by solabc16 1 Link to comment Share on other sites More sharing options...
RanF 1 Posted February 1, 2019 Share Posted February 1, 2019 Hello Solabc16, This was actually very helpful as it got it to work. My main problem was because I was putting in my "In-Home (Lan) Access" IP # and the port # on the router. I figured since the "In-Home (Lan) Access" IP # is the IP # being forwarded it should be the IP # used on an external connection. I was so wrong. I then tried the "Remote (Wan) Access" it worked. Thank you for your help 1 Link to comment Share on other sites More sharing options...
Snakebait 6 Posted February 1, 2019 Author Share Posted February 1, 2019 Hi RanF, I just checked and my router required the in home IP address to work. I guess it all depends on the router. S Link to comment Share on other sites More sharing options...
Luke 37118 Posted February 1, 2019 Share Posted February 1, 2019 Glad to see this one is sorted out ! Link to comment Share on other sites More sharing options...
solabc16 379 Posted February 1, 2019 Share Posted February 1, 2019 Hello @@RanF - thanks for the update and glad this pointed you in the right direction. Best - James Link to comment Share on other sites More sharing options...
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In Now