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#1 Snakebait OFFLINE  

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Posted 23 December 2018 - 10:53 PM

Hi Emby, I have installed the latest version of Emby (3.5.3.0) on my Synology DS415+. Everything works fine in home but when I invite a friend they show up on the users page but they cannot see anything. We are both signed into connect. Please advise. Thanks Tom



#2 Luke OFFLINE  

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Posted 24 December 2018 - 01:56 AM

Hi, have you checked the library access settings for that user? Thanks.

#3 Snakebait OFFLINE  

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Posted 24 December 2018 - 02:47 AM

Hi, I did not check Library Access enable access to all library's. I did check the individual library's I wanted them to have access to. I presume I have to allow access to all library's  than check or uncheck the ones below to allow access? Tom



#4 Snakebait OFFLINE  

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Posted 24 December 2018 - 02:50 AM

Hi, I tried checking Library Access and its not what I want but I did select folders in Library. They still cant see the media. Tom



#5 Luke OFFLINE  

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Posted 24 December 2018 - 12:27 PM

What do they see?

#6 Snakebait OFFLINE  

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Posted 30 December 2018 - 04:34 PM

Hi, Sorry for the delay the screen shot is attached. Tom



#7 Snakebait OFFLINE  

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Posted 30 December 2018 - 04:34 PM

Forgot to attach

Attached Files



#8 Luke OFFLINE  

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Posted 30 December 2018 - 09:11 PM

Ok that's different, that means they cannot even connect at all. Have you personally tested remote access to your emby server, for instance from a smart phone?



#9 Snakebait OFFLINE  

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Posted 30 December 2018 - 10:17 PM

Hi, I tried to connect and received a msg "login failure invalid username or password. Please try again". I know my password is correct because after receiving the msg I logged out and in on my server to check.  I tried using Emby connect and received a msg "Connection Failure We're unable to connect to the selected server right now. Please ensure it is running and try again" . I am using an LG S4 active. Tom



#10 Luke OFFLINE  

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Posted 01 January 2019 - 06:22 PM

@Snakebait

 

Hi there, I would suggest checking out our Connection Troubleshooter:

 

https://github.com/M...ki/Connectivity

 

Please try the steps listed there and let us know which ones succeed and which ones do not. Thanks !



#11 Snakebait OFFLINE  

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Posted 03 January 2019 - 01:56 AM

Hi, I have started going down the list you gave me from "https://github.com/M...ki/Connectivity" trouble shooting my connectivity and could not complete “open TCP Port on your servers firewall". The instructions were for windows and I have a Synology server DS415+. Do you have a link to instructions how to check the firewall. I went to control panel/security/firewall and did not see any options to configure a port. I also went to control panel/application portal and Emby was not listed. I hope this helps you narrowing it down. I am also running Emby on the server and not in Docker or a container. I was told it did not make a difference but thought I would mention it. Tom



#12 RanF OFFLINE  

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Posted 15 January 2019 - 09:38 PM

Hello Luke, I have been reading many articles online and nothing worked as I am unable to connect to my server through an external internet. I have a Synology 718+ nas and it seem like every thing I do does not help. I am currently a new lifetime membership owner and I just want to get this resolved so I can actually enjoy the product. I have been using plex for a while now and decided to try Emby. I hope you can help me.
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#13 RanF OFFLINE  

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Posted 17 January 2019 - 02:32 PM

any update here any one? also is there a # that can be called for help?


Edited by RanF, 17 January 2019 - 02:32 PM.


#14 Snakebait OFFLINE  

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Posted 17 January 2019 - 03:44 PM

Sorry no success to report on my issue.



#15 Luke OFFLINE  

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Posted 19 January 2019 - 04:18 PM

@solabc16 what is the best way to troubleshoot remote connections for Synology?



#16 Snakebait OFFLINE  

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Posted 29 January 2019 - 09:44 PM

Hi, I was able to start Emby from outside by home network. I first tried Synology's EZ-Internet without success. I solved the issue porting the router forward. I used the home IP address and the same port number for internal and external port number.


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#17 Luke OFFLINE  

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Posted 30 January 2019 - 03:41 AM

Thanks for the feedback !



#18 solabc16 OFFLINE  

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Posted 30 January 2019 - 05:27 PM

Thanks for the feedback @Snakebait.

 
@RanF, are you still having problems?
 
Best
- James


#19 RanF OFFLINE  

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Posted 30 January 2019 - 09:02 PM

Yes I am



#20 Luke OFFLINE  

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Posted 31 January 2019 - 12:16 AM

@RanF have you tried what snakebait did on his Synology?







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