bug_menot 0 Posted December 20, 2018 Share Posted December 20, 2018 (edited) Edit 5 - Read here please: My problem is, that Emby doesn't ask me for a ffmpeg path when doing the initial configuration. It isn't offered for my QNAP device. The default ffmpeg is not working and I installed ffmpeg by myself at /opt/ffmpeg. Now I need to set this path to my default video encoder. Could someone tell me how to change the path? Probably via SSH? The custom ffmpeg path is being hidden since a few version updates. I hope there is still a way to set a custom path. Initial Post: Hello, after installing Emby for the first time on my QNAP, I get following error when trying to play movies: Playback Error No compatible streams are currently available This happens for all my devices, no matter if I use a web browser (Firefox, Chrome) or a Android device (Downloaded Emby app from Google Play Store). I'm using a QNAP TS231-P2 with an ARM CPU (Alpine AL-314) and installed the package "emby-server-qnap_3.6.0.79_arm-x41.qpkg", downloaded from your website. This is the only package which could be installed on my device. I also installed this ffmpeg package, but it didn't change the behavior: https://qnapclub.eu/en/qpkg/379 Could someone please help me? I'm in to replace my Plex setup with Emby. When this works, I'll get the lifetime subscription! Edit: Seems similar to this issue: https://emby.media/community/index.php?/topic/54876-playback-error/?hl=%2Bplayback+%2Berror+%2Bcompatible+%2Bstreams+%2Bare+%2Bcurrently+%2Bavailable I still can't solve it, since I don't see a possibility to change the ffmpeg path on my Emby Server. Edit 2: I was editing my transcode path with the mentioned path from above thread: /mnt/ext/opt/medialibrary/bin/ffmpeg But it still doesn't work. Same error as before. Edit 3: After settings the mentioned transcode path, my log still shows me that the default path for ffmpeg is used. This seems to be my issue, since the default ffmpeg path doesn't work for QNAP. The error comes up because there is no video encoder found: *** Error Report *** Version: 3.6.0.79 Command line: /share/CACHEDEV1_DATA/.qpkg/EmbyServer/system/EmbyServer.dll -programdata /share/CACHEDEV1_DATA/.qpkg/EmbyServer/programdata -ffdetect /share/CACHEDEV1_DATA/.qpkg/EmbyServer/bin/ffdetect -ffmpeg /share/CACHEDEV1_DATA/.qpkg/EmbyServer/bin/ffmpeg -ffprobe /share/CACHEDEV1_DATA/.qpkg/EmbyServer/bin/ffprobe -defaultdirectory /share/CACHEDEV1_DATA -updatepackage emby-server-qnap_{version}_arm-x41.qpkg Operating system: Unix 4.2.8.0 64-Bit OS: False 64-Bit Process: False User Interactive: True Processor count: 4 Program data path: /share/CACHEDEV1_DATA/.qpkg/EmbyServer/programdata Application directory: /share/CACHEDEV1_DATA/.qpkg/EmbyServer/system System.Exception: System.Exception: No video encoder found for 'h264' My problem seems to be that it won't change the ffmpeg path to the one I set. Is it possible to change the path via SSH? Which file does map to ffmpeg? server-log.txt Edited December 20, 2018 by bug_menot Link to comment Share on other sites More sharing options...
Luke 37064 Posted December 20, 2018 Share Posted December 20, 2018 Hi, does that QNAP have an armv7 cpu? Link to comment Share on other sites More sharing options...
bug_menot 0 Posted December 20, 2018 Author Share Posted December 20, 2018 (edited) Hi, yes, it's an ARM v7 CPU. When using Docker for my other applications, I install ARM32 v7 builds. If I'm right, best way would be to use the custom ffmpeg build. Is this somehow possible? Edit: I tried to follow these two suggestions to force my custom ffmpeg build, but they don't work: https://emby.media/community/index.php?/topic/42692-310-custom-ffmpeg/?p=397806 https://emby.media/community/index.php?/topic/42735-custom-ffmpeg-path-gone/?p=401080 I'm really sad that you removed the custom ffmpeg entry. My issue caused me many hours and I still don't have a fix for this. Really want to change from Plex to Emby... Edited December 20, 2018 by bug_menot Link to comment Share on other sites More sharing options...
Luke 37064 Posted December 20, 2018 Share Posted December 20, 2018 We're looking into it. Thanks. Link to comment Share on other sites More sharing options...
alucryd 216 Posted December 21, 2018 Share Posted December 21, 2018 Could you share the output of: cat /proc/cpuinfo I'd like to know if maybe our ffmpeg is built with too many CPU optimizations. Link to comment Share on other sites More sharing options...
bug_menot 0 Posted December 21, 2018 Author Share Posted December 21, 2018 Hello, thanks a lot for your responses. I hope we can fix this together. Output of cat/proc/cpuinfo: [~] # cat /proc/cpuinfo processor : 0 model name : Annapurna Labs Alpine AL314 Quad-core ARM Cortex-A15 CPU @ 1.70GHz Speed : 1.7GHz Features : half thumb fastmult vfp edsp neon vfpv3 tls vfpv4 idiva idivt vfpd32 lpae evtstrm CPU implementer : 0x41 CPU architecture: 7 CPU variant : 0x2 CPU part : 0xc0f CPU revision : 4 processor : 1 model name : Annapurna Labs Alpine AL314 Quad-core ARM Cortex-A15 CPU @ 1.70GHz Speed : 1.7GHz Features : half thumb fastmult vfp edsp neon vfpv3 tls vfpv4 idiva idivt vfpd32 lpae evtstrm CPU implementer : 0x41 CPU architecture: 7 CPU variant : 0x2 CPU part : 0xc0f CPU revision : 4 processor : 2 model name : Annapurna Labs Alpine AL314 Quad-core ARM Cortex-A15 CPU @ 1.70GHz Speed : 1.7GHz Features : half thumb fastmult vfp edsp neon vfpv3 tls vfpv4 idiva idivt vfpd32 lpae evtstrm CPU implementer : 0x41 CPU architecture: 7 CPU variant : 0x2 CPU part : 0xc0f CPU revision : 4 processor : 3 model name : Annapurna Labs Alpine AL314 Quad-core ARM Cortex-A15 CPU @ 1.70GHz Speed : 1.7GHz Features : half thumb fastmult vfp edsp neon vfpv3 tls vfpv4 idiva idivt vfpd32 lpae evtstrm CPU implementer : 0x41 CPU architecture: 7 CPU variant : 0x2 CPU part : 0xc0f CPU revision : 4 Hardware : Annapurna Labs Alpine Revision : 0000 Serial : 0000000000000000 Link to comment Share on other sites More sharing options...
bug_menot 0 Posted December 22, 2018 Author Share Posted December 22, 2018 Still waiting for a fix. Any update for my issue? I installed 3.6.0.80 meanwhile, but it didn't change the behavior. Link to comment Share on other sites More sharing options...
Luke 37064 Posted December 23, 2018 Share Posted December 23, 2018 It's being looked into, thanks. Link to comment Share on other sites More sharing options...
will74 5 Posted January 1, 2019 Share Posted January 1, 2019 Thanks for looking into this Luke! I'm having a similar problem with a QNAP TS-431P as is found here and in the other threads (https://emby.media/community/index.php?/topic/66372-qnap-ts-531p-and-emby-server-qnap-36076-arm-x41qpkg/ and https://emby.media/community/index.php?/topic/51334-new-qnap-package-for-testing/page-40). Like the others, it appears to install okay (QNAP ARM X41, X31+, X31P, X28, X35 - BETA) and will find movies and everything, but when trying to play anything, I get the "Playback Error No compatible streams are currently available. Please try again later or contact your system administrator for details." error. As you've said, you're looking into it, but I just wanted to add another data point and let you know that I can test or provide logs if needed. Thanks for your work on this and emby in general! Link to comment Share on other sites More sharing options...
Luke 37064 Posted January 2, 2019 Share Posted January 2, 2019 Thanks for the info. Link to comment Share on other sites More sharing options...
Cbothma 0 Posted January 12, 2019 Share Posted January 12, 2019 Hi, Same error on QNAP TS-431P. Reverted back to 3.5.2.0 Link to comment Share on other sites More sharing options...
will74 5 Posted January 12, 2019 Share Posted January 12, 2019 Hi, Same error on QNAP TS-431P. Reverted back to 3.5.2.0 Cbothma - is everything working for you in 3.5.2.0? Do you (or anyone) know where I could download that version to run on my TS-431P until a fix comes through? Link to comment Share on other sites More sharing options...
Cbothma 0 Posted January 13, 2019 Share Posted January 13, 2019 Hi, I installed it from the QNAP club store. Everything works perfectly except the covert art plugin does not. Link to comment Share on other sites More sharing options...
will74 5 Posted January 13, 2019 Share Posted January 13, 2019 Hi, I installed it from the QNAP club store. Everything works perfectly except the covert art plugin does not. Oh, great - thanks! I just went and tried to install it, but it tells me it can't install. I stopped the newer version of emby first, did you have to completely uninstall it to make it work? Also, which version did you download? I got mine from https://www.qnapclub.eu/en/qpkg/343. Did you use the x31 version? Link to comment Share on other sites More sharing options...
Cbothma 0 Posted January 13, 2019 Share Posted January 13, 2019 I added the QNAP club on my nas. And installed it from there. I didn't have to choose a version Link to comment Share on other sites More sharing options...
Cbothma 0 Posted January 15, 2019 Share Posted January 15, 2019 (edited) Exactly the same error persists on the QNAP no available streams. Will however stream on my android phone but not on any webbrowser or mibox. This is on emby4.0 Edited January 15, 2019 by Cbothma Link to comment Share on other sites More sharing options...
Luke 37064 Posted January 15, 2019 Share Posted January 15, 2019 Yes there are some issues that our ffmpeg builds are having with certain QNAP models. We are still looking into it. Thanks. Link to comment Share on other sites More sharing options...
Cbothma 0 Posted January 15, 2019 Share Posted January 15, 2019 Cool thank you. Will revert back again. Link to comment Share on other sites More sharing options...
elpirate 5 Posted January 19, 2019 Share Posted January 19, 2019 so fort Qnap users with this cpu, 3.5.2 is the last known working release. Isn't that the one with the browser scrolling issues? Is there an ETA on a fix for this issue? Thanks Link to comment Share on other sites More sharing options...
Luke 37064 Posted January 19, 2019 Share Posted January 19, 2019 It's a little tough to track down because it is working on some devices but not others. We are working on it. Link to comment Share on other sites More sharing options...
Happy2Play 8282 Posted January 19, 2019 Share Posted January 19, 2019 so fort Qnap users with this cpu, 3.5.2 is the last known working release. Isn't that the one with the browser scrolling issues? Is there an ETA on a fix for this issue? Thanks Yes but you but the fix is shown here. https://emby.media/community/index.php?/topic/62404-dashboard-scrollbar-google-chrome-v69/?p=643572 1 Link to comment Share on other sites More sharing options...
elpirate 5 Posted January 19, 2019 Share Posted January 19, 2019 Yes but you but the fix is shown here. https://emby.media/community/index.php?/topic/62404-dashboard-scrollbar-google-chrome-v69/?p=643572 Thanks. I may wait a bit for a fix though, the only real problem for me is the loss of resume via EmbyCon (Anything I start becomes watched, regardless of how far I get through it)) as I don't really use the web app for viewing. When I last had 3.5.2, I believe this issue may have been present then anyway, I just cant debug it with the Emby team unless I have the ability to watch via the browser. Its not a huge deal, its just annoying. Seeing how the issue has been around for a while and as Luke says, the team are working on it,. Hopefully a fix is not too far away. I'm enjoying many other aspects of the current build to give it away right now! Link to comment Share on other sites More sharing options...
elpirate 5 Posted January 21, 2019 Share Posted January 21, 2019 (edited) @@Luke would this issue be relative to my inability to resume as advised in the other thread? Thanks Edited January 21, 2019 by elpirate Link to comment Share on other sites More sharing options...
Luke 37064 Posted January 22, 2019 Share Posted January 22, 2019 Yes definitely. Anything involving ffmpeg will have a problem, including probing media to determine the runtime. I apologize for the slow movement on this, but we are looking into it. Thanks. Link to comment Share on other sites More sharing options...
Luke 37064 Posted January 24, 2019 Share Posted January 24, 2019 Please try beta 4.1.0.2. Thanks ! Link to comment Share on other sites More sharing options...
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