Glad to see many of the Plex Expats posting here and in the various Plex forums venting their emotions. Since I have lifetime subs to both products I frequent the Emby forums daily but very infrequent the Plex forum since I believe from the selected posts in a 1800+ post thread complaining about the Roku app and its UI, Emby is definitely the superior product. However some of the quoted posts I selected are of interest on how the Emby Devs can endear users and avoid the downward spiral the Plex team has chosen. The path Plex has chosen resulted in an explosive and spirited discussion that opened the eyes to many included yours truly.
Here is the difference between 2 competing companies
Plex put out an update that just about broke everything. Nothing has been done about it
I installed the new Emby server and found a problem with the latest update
I was able to discuss it with the management and application writers of Emby
After just 3 days they are issuing a new beta test Roku app for me to try
Sorry Plex, I used to swear by you but now just swearing at you.
Elan (Plex's CTO and Co-Founder) or anyone else interested…
This thread has thousands of messages. There is NO way I can read them all and at this point, I’m not sure I care. I may have missed all sorts of information because there is so much here.
I’m a LONG time user of Plex. I don’t use the forums, so this is a rare post. I don’t read them at all, with the exception of the Roku debacle.
I have about 20 remote users with whom I’ve shared out my Plex. One in particular wrote me and said, “Did somebody hack your Plex, or did you do that?” Most of them have complained. They’ll get over it. The term “share” is relative. I setup Plex as a way for ME to display my own content in my own home. Sharing all this was never my intention, but as folks would stop by, they were impressed and eventually one thing led to another.
Plex has always improved. Some of the UI changes were subtle, but nothing major. Until last week. Need I say more…
I am considering if I should remain a Plex user. I have absolutely NO desire to abandon what Plex has done for me and what I’ve been able to do with Plex. All I can tell you is that after reading a few things here, I went ahead and installed Emby just to take a look. I’m not planning on jumping ship, but I’m certainly going to see what the competition has to offer. I have both packages running on the same box and they both seem to play well together.
But, the one thing I want to comment upon is that Emby seems to have the ability for the user to do some customization of the UI. I really liked the old Roku look. Obviously, all the folks I’ve shared my system with liked it too since I have been getting hammered with complaints.
I’m not here to threaten to leave or tout Emby as the best thing since sliced bread. I LOVE Plex. It’s been rock solid for me for ages...
From Cayars to Elan (CTO and Co-Founder)
You don’t see how it makes sense for a server owner to control how they share what they share?
What you’re saying is that the server admins don’t have a clue how to carefully curate content, and shouldn’t be able to carefully curate content with shared users?
No, you’re misunderstanding what I’m saying. Server admins are clearly the masters of content curation, and they should clearly continue to have full control over that. But If a user you’ve shared with wants access to Podcasts via Plex (which come from the Internet), why should you have any say in that? What if the user has access to two shared servers, and both feel differently about whether the user should have access to Podcasts?
This is what is not CLEAR to you. I’ll try and explain it on a very simple basis which I’m sure you will STILL disagree with and THIS is the heart of the matter and what determines the way you design/program.
These “users” aren’t YOUR users. These are MY/OUR users. These users belong to the ADMIN not to Plex. How you tell/the simple test. If said ADMIN switches backend software to say Emby does USER stay with Plex or load Emby client and use that?
99.9% (I’m guessing what I think is low) will ditch Plex/remove it or ignore it, load the Emby client and go on enjoying the ADMIN’s content with the different client (Emby).
That/This is the purest/simple test there is to show who’s user this is and who controls what client is used. As many people have been moving to Emby due to choices Plex has given them, their users will switch clients as well. They are ONLY using the client to access the CONTENT the ADMIN is providing.
If “Server admins are clearly the masters of content curation” then I the ADMIN would be able to delegate who can play live TV or setup DVR recordings on my system. If “Server admins are clearly the masters of content curation” then they can determine what CONTENT (local or Internet/Plex) is available to THEIR users via the client app (regardless of vendor).
Now relaxing this stance a bit. I know you are TRYING to provide useful content on top of what the ADMIN can provide but if FEELS TO US ADMINS that you are fighting us on this. We “Server admins are clearly the masters of content curation” NOT when it comes to Web Shows, Podcasts, News, Tidal or any other new content PUSHED to the users without the consent of the ADMIN.
You assume it’s YOUR USER so you can provide this content, but as I’ve already shown it’s not YOUR USER but MY/OUR user and when you leave us no use we have one sure fire way to circumvent this and that’s to switch to other software that puts us back in control. That may seem harsh, but Plex, Inc has left us NO CHOICE and this is the only LOGICAL CHOICE we have, like it or not. I don’t like it, but I’m forced to play the cards I’m holding.
It doesn’t need to be this way!!! And it never needed to be this way!!!
...Emby takes a different stance on ACCESS then Plex. Emby allows the ADMIN to control access to everything. On Emby I can control who has access to my live tv, who can schedule recordings, who can sync, who can download, who has access to specific plugins, ect. That puts the control back in the hands of the ADMIN where it belongs. There is no “home” requirement as ALL USERS are mine and under my control.
Until you guys grasp this concept you will continue to bleed users. You need to realize the users are NOT YOURS but belong to the ADMIN. Along those same lines, you also need to stop spamming USER email accounts with Plex offers. I don’t like it and neither do my users. They don’t need Plex Pass nor do they want emails about it. I’m tired of answering users email about this. With Emby this is not a concern as Emby doesn’t know my user exists. They already realize it’s NOT their user but mine.
Regarding the above, with Emby as an example I can have a user download the client without giving any information to Emby. They can install the clients on devices they own. They don’t need an Emby account. All account info is right on MY SERVER. I control their username/password and all access privs they have. That’s the way I WANT IT and the way MY USERS WANT IT. These same users can also signup for Emby Connect if they want which gives them single signon to multiple Emby Servers IF & WHEN the ADMIN associates the EMBY CONNECT username with their Emby account.
I did not touch on UI specific improvements or client improvements beyond the design criteria because non of that matters if you can’t/won’t put the control back in the ADMIN’S HANDS.
What a mess this has turned out to be over there. I am exited about the new 3.6 server release with the built in EPG data which gets me one step closer to phase out Plex.