AmericanMike 3 Posted December 16, 2018 Share Posted December 16, 2018 Hello All, I have a Roku Express that started to behave badly after receiving the Roku 8.0 firmware upgrade and now really has problems since I received the 9.0 upgrade a few days ago. I cannot get Emby to play any video at all now. I tried dialing down the resolution even as low at 480p but still nothing will play. I just submitted a log from the application as well as the logs below. I have Roku 3's that are working just fine so it is limited to just this model. embyserver.txt ffmpeg-transcode-5b271cdf-b6a5-4447-a6bf-04c6999c3f1c.txt Link to comment Share on other sites More sharing options...
Luke 37065 Posted December 16, 2018 Share Posted December 16, 2018 Hi, this is Live TV. Can we start with a simpler example first based on a regular video file? Thanks. Link to comment Share on other sites More sharing options...
AmericanMike 3 Posted December 16, 2018 Author Share Posted December 16, 2018 Hi, this is Live TV. Can we start with a simpler example first based on a regular video file? Thanks. here I tried to play a file I had recorded earlier. I confirmed it played okay on my other devices. Also tried an older TV show that I had archived. ffmpeg-remux-2806fdc7-2dd7-4b2c-af85-2f17a40f259e.txt ffmpeg-transcode-6061f00e-3c5c-43ae-a610-ecf84af7af0e.txt ffmpeg-transcode-007467c4-1d1a-4b64-afce-de5f5072e3f0.txt ffmpeg-remux-2806fdc7-2dd7-4b2c-af85-2f17a40f259e.txt embyserver.txt Link to comment Share on other sites More sharing options...
AmericanMike 3 Posted December 17, 2018 Author Share Posted December 17, 2018 to add to this I tried changing video quality back to Auto and the streaming worked but the picture was distorted and appeared to have a zoomed look. The dashboard showed I was direct streaming and I have attached the latest logs of when I did this. Hope this adds value. embyserver.txt ffmpeg-remux-0ee8abe1-a181-4265-8f25-61ebbd896c25.txt Link to comment Share on other sites More sharing options...
AmericanMike 3 Posted December 19, 2018 Author Share Posted December 19, 2018 Hey folks! any thoughts? Link to comment Share on other sites More sharing options...
ebr 14913 Posted December 19, 2018 Share Posted December 19, 2018 I assume you've tried re-starting the device...? Link to comment Share on other sites More sharing options...
Happy2Play 8282 Posted December 19, 2018 Share Posted December 19, 2018 to add to this I tried changing video quality back to Auto and the streaming worked but the picture was distorted and appeared to have a zoomed look. The dashboard showed I was direct streaming and I have attached the latest logs of when I did this. Hope this adds value. This sounds like what is discussed here. Appears to be the same model also. https://emby.media/community/index.php?/topic/66677-live-tv-size-on-old-roku/ Link to comment Share on other sites More sharing options...
AmericanMike 3 Posted December 19, 2018 Author Share Posted December 19, 2018 I assume you've tried re-starting the device...? yes restarted device, Emby Server, host machine, router.... Link to comment Share on other sites More sharing options...
AmericanMike 3 Posted December 19, 2018 Author Share Posted December 19, 2018 This sounds like what is discussed here. Appears to be the same model also. https://emby.media/community/index.php?/topic/66677-live-tv-size-on-old-roku/ Thanks. I checked that out and have "dumbed down" my video quality to 480p 2.5Mbps and can now play recorded TV but Live TV still will not work on this device. Link to comment Share on other sites More sharing options...
Luke 37065 Posted December 19, 2018 Share Posted December 19, 2018 And you're able to play live tv in the web app, correct? Link to comment Share on other sites More sharing options...
speechles 1917 Posted December 19, 2018 Share Posted December 19, 2018 (edited) Sorry this is still an issue. Sometimes it is Roku firmware issues we have to work around and this is one of those times. If you use the Playback Correction button in the playback menu of the OSD you can likely correct this. Using it once should force a full transcode if it is already remux/directstream-ing. This might/should correct the issue. Edited December 19, 2018 by speechles Link to comment Share on other sites More sharing options...
AmericanCrisis 28 Posted December 19, 2018 Share Posted December 19, 2018 I think I know what's going on for remote clients but am not at home to push logs. Roku client devices are telling the server to direct stream and not transcode. No matter the setting on the Roku's Emby channel, it still is requesting a direct stream. I have a bandwidth limit set on the server in addition to the the Roku Emby channel limited to 3mbps (was at clients house today testing)... I tried a movie that I'd previously encoded down to a 2mbps bitrate that plays fine. Full BD bitrate are obviously to big to not transcode. This might be isolated to my server but I speculate its not. I have 3 clients now asking whiskey tango! Link to comment Share on other sites More sharing options...
Luke 37065 Posted December 19, 2018 Share Posted December 19, 2018 I think I know what's going on for remote clients but am not at home to push logs. Roku client devices are telling the server to direct stream and not transcode. No matter the setting on the Roku's Emby channel, it still is requesting a direct stream. I have a bandwidth limit set on the server in addition to the the Roku Emby channel limited to 3mbps (was at clients house today testing)... I tried a movie that I'd previously encoded down to a 2mbps bitrate that plays fine. Full BD bitrate are obviously to big to not transcode. This might be isolated to my server but I speculate its not. I have 3 clients now asking whiskey tango! His addresses are all LAN addresses so it's not related to remote playback. Please open a new topic and attach the specifics of an example, and we'll be happy to help. Thanks ! Link to comment Share on other sites More sharing options...
AmericanCrisis 28 Posted December 19, 2018 Share Posted December 19, 2018 (edited) Luke I highly doubt it is a different issue. His Roku express probably cannot direct stream/play most full bitrate content. It probably has to transcode and based on everyone's posts in this thread it doesn't appear to be forcing a transcode (just like with my clients). Edit: remote or local... It's not forcing a transcode. Edited December 19, 2018 by AmericanCrisis Link to comment Share on other sites More sharing options...
Luke 37065 Posted December 19, 2018 Share Posted December 19, 2018 Luke I highly doubt it is a different issue. His Roku express probably cannot direct stream/play most full bitrate content. It probably has to transcode and based on everyone's posts in this thread it doesn't appear to be forcing a transcode (just like with my clients). Edit: remote or local... It's not forcing a transcode. In this topic we have log examples of both transcodes and remuxes. Please see how to report a media playback issue and we'll be happy to help you with yours. Thanks. Link to comment Share on other sites More sharing options...
AmericanCrisis 28 Posted December 19, 2018 Share Posted December 19, 2018 Perhaps it is a different issue; however, I doubt it is a coincidence my issue started the same day his issue started. Frankly, I don't have time to extract logs, then troubleshoot problems that usually lead me in circles with the developers. I'd prefer the product I pay for to just work. Somebody, somewhere, will post the same problem and it'll probably get fixed until the next problem arises. I'll let them waste the time... But I'm good... Thanks! Link to comment Share on other sites More sharing options...
AmericanMike 3 Posted December 19, 2018 Author Share Posted December 19, 2018 (edited) And you're able to play live tv in the web app, correct? I was but not now locally, but remote seems to be okay. AND I do see on the dashboard that it is pushing a direct stream to my Roku not transcoding no matter how low I set the bit rate. Live TV and recordings are not effected in my Roku 3's. Edited December 19, 2018 by AmericanMike Link to comment Share on other sites More sharing options...
AmericanCrisis 28 Posted December 19, 2018 Share Posted December 19, 2018 ^^imagine that^^ Link to comment Share on other sites More sharing options...
Luke 37065 Posted December 19, 2018 Share Posted December 19, 2018 It sounds like two separate things, and @@speechles will test and review the remote bitrate thing. Thanks. Link to comment Share on other sites More sharing options...
AmericanMike 3 Posted December 19, 2018 Author Share Posted December 19, 2018 It sounds like two separate things, and @@speechles will test and review the remote bitrate thing. Thanks. thanks folks. @@speechles I would be more than happy to help test if needed. Link to comment Share on other sites More sharing options...
speechles 1917 Posted December 19, 2018 Share Posted December 19, 2018 Yeah I am in the process of going over the fallback code and quality code. I can give more insight after I make sure there are no issues. Link to comment Share on other sites More sharing options...
speechles 1917 Posted December 19, 2018 Share Posted December 19, 2018 (edited) @@AmericanMike Are you absolutely positive the user has transcoding permission on the Emby Server? Are these recordings in-progress and did you enable the "Direct Stream Live TV" option in the Settings on the Emby Roku app? Edited December 19, 2018 by speechles Link to comment Share on other sites More sharing options...
Luke 37065 Posted December 19, 2018 Share Posted December 19, 2018 @@AmericanMike Are you absolutely positive the user has transcoding permission on the Emby Server? Are these recordings in-progress and did you enable the "Direct Stream Live TV" option in the Settings on the Emby Roku app? Yes, this is confirmed at the top of the ffmpeg log. Link to comment Share on other sites More sharing options...
AmericanMike 3 Posted January 3, 2019 Author Share Posted January 3, 2019 Hey Folks, Happy New Year!! I've been away a few weeks but got home yesterday and want to resurrect this. Any update code review? Link to comment Share on other sites More sharing options...
Luke 37065 Posted January 3, 2019 Share Posted January 3, 2019 Please try the latest app beta. Thanks. Link to comment Share on other sites More sharing options...
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