markle88 14 Posted November 19, 2018 Share Posted November 19, 2018 I downloaded a movie to my Fire HD tablet through the emby App, but I am not able view it while offline. On my phone there is an option to go to "My Downloads" when offline, at the select server screen. This option does not appear on the Fire tablet app. Running App version 2.9.92 released 6/4/18. Link to comment Share on other sites More sharing options...
Luke 28990 Posted November 19, 2018 Share Posted November 19, 2018 What version of Android does this run? Link to comment Share on other sites More sharing options...
markle88 14 Posted November 19, 2018 Author Share Posted November 19, 2018 It is technically the Fire OS version 5.3.6.4. Link to comment Share on other sites More sharing options...
markle88 14 Posted November 20, 2018 Author Share Posted November 20, 2018 Does the version of the app on the Amazon app store just need to be updated? Link to comment Share on other sites More sharing options...
markle88 14 Posted November 21, 2018 Author Share Posted November 21, 2018 (edited) So I uninstalled the version that is in the Amazon app store and followed the instructions for side loading Google play store. I then installed from the Google play store. This fixed the original issue, but now I can't download to the external SD card. Edited November 21, 2018 by markle88 Link to comment Share on other sites More sharing options...
Luke 28990 Posted November 21, 2018 Share Posted November 21, 2018 You're able to install from the amazon app store using an amazon device? Link to comment Share on other sites More sharing options...
markle88 14 Posted November 21, 2018 Author Share Posted November 21, 2018 Yes I was able to but it appeared to be a old version of the app. It did not appear when I searched but I was able to install it from my purchased apps. I've uninstalled that version now and gone installed through Google play store. Link to comment Share on other sites More sharing options...
Luke 28990 Posted November 21, 2018 Share Posted November 21, 2018 Ok that explains it. Since you've purchased it, that's why you can install it. Link to comment Share on other sites More sharing options...
micpiatek 0 Posted November 28, 2018 Share Posted November 28, 2018 All my downloads just stay in the Ready to Transfer state. This happens on both Android and iOS. I read that the task runs every 15 minutes but it's been sitting like this for at least an hour. I also tried manually trigger the Cloud and Folder Sync scheduled task and that did nothing. Any advice? Link to comment Share on other sites More sharing options...
Luke 28990 Posted November 28, 2018 Share Posted November 28, 2018 Hi there, we're sorry to hear about this. What device and version of Android? Regarding cloud and folder sync, please see how to report a problem:https://emby.media/community/index.php?/topic/739-how-to-report-a-problem/ Thanks ! Link to comment Share on other sites More sharing options...
micpiatek 0 Posted November 28, 2018 Share Posted November 28, 2018 This is a Fire Tablet but with the Play Store on it. I am attaching a log file from my server. The transfers were started around 18:00. I also saw that there should be a log file in the Android folder on the actual device. I did not find a log in the folder that should be there. Link to comment Share on other sites More sharing options...
Luke 28990 Posted November 28, 2018 Share Posted November 28, 2018 Ok yes there is an issue with amazon devices that we are looking into, thanks. Link to comment Share on other sites More sharing options...
Jossy14 0 Posted December 21, 2018 Share Posted December 21, 2018 I think this is still a problem. I installed emby via play store on fire hd and nothing will download. Link to comment Share on other sites More sharing options...
Jossy14 0 Posted December 21, 2018 Share Posted December 21, 2018 More specifically it wont download to external sd...only internal. Link to comment Share on other sites More sharing options...
Luke 28990 Posted December 21, 2018 Share Posted December 21, 2018 We are looking into this, thanks. Link to comment Share on other sites More sharing options...
Volfan6415 15 Posted December 26, 2018 Share Posted December 26, 2018 Just posting to say that I am also experiencing this on the fire hd 10 with the google play store beta version of the app. Any updates of things to test will to try. Running beta version of the server and happy to post logs. Sent from my iPhone using Tapatalk Link to comment Share on other sites More sharing options...
Luke 28990 Posted December 28, 2018 Share Posted December 28, 2018 can you please try this version: https://www.dropbox.com/s/9am2hgfcj403j8d/MediaBrowser.Mobile-googlearmv7-release.apk?dl=0 And then provide a log from the app? thanks. Link to comment Share on other sites More sharing options...
Volfan6415 15 Posted December 31, 2018 Share Posted December 31, 2018 (edited) Downloaded onto tablet. How do I grab a log from the app? Do I do that from the server or from the tablet itself? I checked here: /storage/emulated/0/Android/data/com.mb.android/files/logs But there are no files under that directory? And actually there isn’t a logs folder? Sent from my iPhone using Tapatalk Edited December 31, 2018 by Volfan6415 Link to comment Share on other sites More sharing options...
extensive 20 Posted December 31, 2018 Share Posted December 31, 2018 Any update on this? Got fire tablet for son for Christmas specifically to house offline emby content. Thanks Link to comment Share on other sites More sharing options...
extensive 20 Posted January 3, 2019 Share Posted January 3, 2019 Can you at least let us know how to provide the logs? Link to comment Share on other sites More sharing options...
Volfan6415 15 Posted January 5, 2019 Share Posted January 5, 2019 I have downloaded the version @@Luke provided but don’t see where the logs are located as well. Sent from my iPhone using Tapatalk Link to comment Share on other sites More sharing options...
extensive 20 Posted January 6, 2019 Share Posted January 6, 2019 @@Luke please help Link to comment Share on other sites More sharing options...
Jossy14 0 Posted January 10, 2019 Share Posted January 10, 2019 @@Luke please assist Link to comment Share on other sites More sharing options...
Luke 28990 Posted January 11, 2019 Share Posted January 11, 2019 Apologies. Please try downloading from that link later today and the build will have logging enabled. Thanks. Link to comment Share on other sites More sharing options...
Volfan6415 15 Posted January 12, 2019 Share Posted January 12, 2019 @@Luke will do and is that the right location to look for logs once the new version with logging is downloaded? Sent from my iPhone using Tapatalk Link to comment Share on other sites More sharing options...
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