Jump to content

Fire HD Tablet App, "My Downloads" does not appear when offline


Recommended Posts

Posted

I downloaded a movie to my Fire HD tablet through the emby App, but I am not able view it while offline. On my phone there is an option to go to "My Downloads" when offline, at the select server screen. This option does not appear on the Fire tablet app. Running App version 2.9.92 released 6/4/18.

Posted

What version of Android does this run?

Posted

It is technically the Fire OS version 5.3.6.4.

Posted

Does the version of the app on the Amazon app store just need to be updated?

Posted (edited)

So I uninstalled the version that is in the Amazon app store and followed the instructions for side loading Google play store. I then installed from the Google play store. This fixed the original issue, but now I can't download to the external SD card.

Edited by markle88
Posted

You're able to install from the amazon app store using an amazon device?

Posted

Yes I was able to but it appeared to be a old version of the app. It did not appear when I searched but I was able to install it from my purchased apps. I've uninstalled that version now and gone installed through Google play store.

Posted

Ok that explains it. Since you've purchased it, that's why you can install it.

Posted

All my downloads just stay in the Ready to Transfer state. This happens on both Android and iOS. I read that the task runs every 15 minutes but it's been sitting like this for at least an hour. I also tried manually trigger the Cloud and Folder Sync scheduled task and that did nothing. Any advice?

Posted

This is a Fire Tablet but with the Play Store on it. I am attaching a log file from my server. The transfers were started around 18:00. I also saw that there should be a log file in the Android folder on the actual device. I did not find a log in the folder that should be there.

Posted

Ok yes there is an issue with amazon devices that we are looking into, thanks.

  • 4 weeks later...
Posted

I think this is still a problem. I installed emby via play store on fire hd and nothing will download.

Posted

More specifically it wont download to external sd...only internal.

Posted

We are looking into this, thanks.

Volfan6415
Posted

Just posting to say that I am also experiencing this on the fire hd 10 with the google play store beta version of the app. Any updates of things to test will to try. Running beta version of the server and happy to post logs.

 

 

Sent from my iPhone using Tapatalk

Volfan6415
Posted (edited)

Downloaded onto tablet. How do I grab a log from the app? Do I do that from the server or from the tablet itself?

 

I checked here: /storage/emulated/0/Android/data/com.mb.android/files/logs

 

But there are no files under that directory? And actually there isn’t a logs folder?

 

 

Sent from my iPhone using Tapatalk

Edited by Volfan6415
Posted

Any update on this? Got fire tablet for son for Christmas specifically to house offline emby content. Thanks

extensive
Posted

Can you at least let us know how to provide the logs?

Volfan6415
Posted

I have downloaded the version @@Luke provided but don’t see where the logs are located as well.

 

 

Sent from my iPhone using Tapatalk

Posted

Apologies. Please try downloading from that link later today and the build will have logging enabled. Thanks.

Volfan6415
Posted

@@Luke will do and is that the right location to look for logs once the new version with logging is downloaded?

 

 

Sent from my iPhone using Tapatalk

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
×
×
  • Create New...