markle88 15 Posted November 19, 2018 Posted November 19, 2018 I downloaded a movie to my Fire HD tablet through the emby App, but I am not able view it while offline. On my phone there is an option to go to "My Downloads" when offline, at the select server screen. This option does not appear on the Fire tablet app. Running App version 2.9.92 released 6/4/18.
markle88 15 Posted November 19, 2018 Author Posted November 19, 2018 It is technically the Fire OS version 5.3.6.4.
markle88 15 Posted November 20, 2018 Author Posted November 20, 2018 Does the version of the app on the Amazon app store just need to be updated?
markle88 15 Posted November 21, 2018 Author Posted November 21, 2018 (edited) So I uninstalled the version that is in the Amazon app store and followed the instructions for side loading Google play store. I then installed from the Google play store. This fixed the original issue, but now I can't download to the external SD card. Edited November 21, 2018 by markle88
Luke 40077 Posted November 21, 2018 Posted November 21, 2018 You're able to install from the amazon app store using an amazon device?
markle88 15 Posted November 21, 2018 Author Posted November 21, 2018 Yes I was able to but it appeared to be a old version of the app. It did not appear when I searched but I was able to install it from my purchased apps. I've uninstalled that version now and gone installed through Google play store.
Luke 40077 Posted November 21, 2018 Posted November 21, 2018 Ok that explains it. Since you've purchased it, that's why you can install it.
micpiatek 0 Posted November 28, 2018 Posted November 28, 2018 All my downloads just stay in the Ready to Transfer state. This happens on both Android and iOS. I read that the task runs every 15 minutes but it's been sitting like this for at least an hour. I also tried manually trigger the Cloud and Folder Sync scheduled task and that did nothing. Any advice?
Luke 40077 Posted November 28, 2018 Posted November 28, 2018 Hi there, we're sorry to hear about this. What device and version of Android? Regarding cloud and folder sync, please see how to report a problem:https://emby.media/community/index.php?/topic/739-how-to-report-a-problem/ Thanks !
micpiatek 0 Posted November 28, 2018 Posted November 28, 2018 This is a Fire Tablet but with the Play Store on it. I am attaching a log file from my server. The transfers were started around 18:00. I also saw that there should be a log file in the Android folder on the actual device. I did not find a log in the folder that should be there.
Luke 40077 Posted November 28, 2018 Posted November 28, 2018 Ok yes there is an issue with amazon devices that we are looking into, thanks.
Jossy14 0 Posted December 21, 2018 Posted December 21, 2018 I think this is still a problem. I installed emby via play store on fire hd and nothing will download.
Jossy14 0 Posted December 21, 2018 Posted December 21, 2018 More specifically it wont download to external sd...only internal.
Volfan6415 19 Posted December 26, 2018 Posted December 26, 2018 Just posting to say that I am also experiencing this on the fire hd 10 with the google play store beta version of the app. Any updates of things to test will to try. Running beta version of the server and happy to post logs. Sent from my iPhone using Tapatalk
Luke 40077 Posted December 28, 2018 Posted December 28, 2018 can you please try this version: https://www.dropbox.com/s/9am2hgfcj403j8d/MediaBrowser.Mobile-googlearmv7-release.apk?dl=0 And then provide a log from the app? thanks.
Volfan6415 19 Posted December 31, 2018 Posted December 31, 2018 (edited) Downloaded onto tablet. How do I grab a log from the app? Do I do that from the server or from the tablet itself? I checked here: /storage/emulated/0/Android/data/com.mb.android/files/logs But there are no files under that directory? And actually there isn’t a logs folder? Sent from my iPhone using Tapatalk Edited December 31, 2018 by Volfan6415
extensive 20 Posted December 31, 2018 Posted December 31, 2018 Any update on this? Got fire tablet for son for Christmas specifically to house offline emby content. Thanks
extensive 20 Posted January 3, 2019 Posted January 3, 2019 Can you at least let us know how to provide the logs?
Volfan6415 19 Posted January 5, 2019 Posted January 5, 2019 I have downloaded the version @@Luke provided but don’t see where the logs are located as well. Sent from my iPhone using Tapatalk
Luke 40077 Posted January 11, 2019 Posted January 11, 2019 Apologies. Please try downloading from that link later today and the build will have logging enabled. Thanks.
Volfan6415 19 Posted January 12, 2019 Posted January 12, 2019 @@Luke will do and is that the right location to look for logs once the new version with logging is downloaded? Sent from my iPhone using Tapatalk
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