Brudertac 16 Posted November 6, 2018 Posted November 6, 2018 (edited) Hi there, Emby Server Crashes while Playing Video Content since Update to 3.5.3.0-18. I have Debug Logs Enabled, should i upload the Log Files? Thanks and best regards Brudertac Log.txt Edited November 6, 2018 by Brudertac
Luke 39003 Posted November 6, 2018 Posted November 6, 2018 Please attach the emby server log. Thanks.
Brudertac 16 Posted November 6, 2018 Author Posted November 6, 2018 Please attach the emby server log. Thanks. Done.
Luke 39003 Posted November 6, 2018 Posted November 6, 2018 Can you try turning off the server's dlna features, and then restart the server? Additionally the next release of emby server will have dramatically improved performance. That may end up helping in this area as well. Thanks.
Brudertac 16 Posted November 7, 2018 Author Posted November 7, 2018 Have turned DLNA Server Off now and will test this later this day. Thanks
Brudertac 16 Posted November 7, 2018 Author Posted November 7, 2018 Emby runs fine with DLNA Server turned OFF. No Problems....
Luke 39003 Posted November 7, 2018 Posted November 7, 2018 Thanks, please re-evaluate this with the next release. 1
jfk1987 0 Posted November 8, 2018 Posted November 8, 2018 (edited) Hi there, same problem here :-( Can you try turning off the server's dlna features, and then restart the server? Didnt work for me. The Emby Server crashes while playing video content. Log.txt Edited November 8, 2018 by jfk1987
Luke 39003 Posted November 8, 2018 Posted November 8, 2018 Please try again with the next release of emby server. Thanks 1
solabc16 379 Posted November 20, 2018 Posted November 20, 2018 Hello @@jfk1987 If possible, please can you run the 'diagnostics' followed by the 'send logs' utilities:- https://github.com/MediaBrowser/Wiki/wiki/Synology-:-How-to-Run-Diagnostics https://github.com/MediaBrowser/Wiki/wiki/Synology-:-How-to-Send-us-Support-Logs I just need the reference you'll get once the send logs completes. Best - James
jfk1987 0 Posted November 20, 2018 Posted November 20, 2018 (edited) Hope, I did it right:-) sendlogs_Mediastation_synology_evansport_214play_20181120T211034UTC.tgz Edited November 20, 2018 by jfk1987
solabc16 379 Posted November 20, 2018 Posted November 20, 2018 (edited) Hello @@jfk1987 You did great, thanks. I've taken a look at the logs and the crashes are being caused by an image processing failure. Stacktrace: at <unknown> <0xffffffff> at (wrapper managed-to-native) SkiaSharp.SkiaApi.sk_codec_new_from_stream (intptr) <0x00012> at SkiaSharp.SKCodec.Create (SkiaSharp.SKStream) [0x00014] in <7d2e3bd6812e4881b5c49a3f02b476aa>:0 at SkiaSharp.SKBitmap.Decode (SkiaSharp.SKStream) [0x0000e] in <7d2e3bd6812e4881b5c49a3f02b476aa>:0 at SkiaSharp.SKBitmap.Decode (string) [0x00015] in <7d2e3bd6812e4881b5c49a3f02b476aa>:0 at Emby.Drawing.Skia.SkiaEncoder.Decode (string,bool,MediaBrowser.Model.IO.IFileSystem,MediaBrowser.Model.Logging.ILogger,System.Nullable`1<MediaBrowser.Model.Drawing.ImageOrientation>,SkiaSharp.SKCodecOrigin&) [0x00103] in <5145ae7a9a5847e497326bf760c58178>:0 at Emby.Drawing.Skia.SkiaEncoder.GetBitmap (string,bool,bool,System.Nullable`1<MediaBrowser.Model.Drawing.ImageOrientation>,SkiaSharp.SKCodecOrigin&) [0x0002f] in <5145ae7a9a5847e497326bf760c58178>:0 at Emby.Drawing.Skia.SkiaEncoder.GetBitmap (string,bool,bool,System.Nullable`1<MediaBrowser.Model.Drawing.ImageOrientation>) [0x00031] in <5145ae7a9a5847e497326bf760c58178>:0 at Emby.Drawing.Skia.SkiaEncoder.EncodeImage (string,System.DateTime,string,bool,System.Nullable`1<MediaBrowser.Model.Drawing.ImageOrientation>,int,MediaBrowser.Controller.Drawing.ImageProcessingOptions,MediaBrowser.Model.Drawing.ImageFormat) [0x000b0] in <5145ae7a9a5847e497326bf760c58178>:0 at Emby.Drawing.ImageProcessor/<ProcessImage>d__29.MoveNext () [0x005c9] in <82dd8d47dc2142bd8e90482cc30adca4>:0 Stacktrace: at <unknown> <0xffffffff> at (wrapper managed-to-native) SkiaSharp.SkiaApi.sk_codec_new_from_stream (intptr) <0x00012> at SkiaSharp.SKCodec.Create (SkiaSharp.SKStream) [0x00014] in <7d2e3bd6812e4881b5c49a3f02b476aa>:0 at SkiaSharp.SKBitmap.Decode (SkiaSharp.SKStream) [0x0000e] in <7d2e3bd6812e4881b5c49a3f02b476aa>:0 at SkiaSharp.SKBitmap.Decode (string) [0x00015] in <7d2e3bd6812e4881b5c49a3f02b476aa>:0 at Emby.Drawing.Skia.SkiaEncoder.Decode (string,bool,MediaBrowser.Model.IO.IFileSystem,MediaBrowser.Model.Logging.ILogger,System.Nullable`1<MediaBrowser.Model.Drawing.ImageOrientation>,SkiaSharp.SKCodecOrigin&) [0x00103] in <5145ae7a9a5847e497326bf760c58178>:0 at Emby.Drawing.Skia.StripCollageBuilder.GetNextValidImage (string[],int,int&) [0x00013] in <5145ae7a9a5847e497326bf760c58178>:0 at Emby.Drawing.Skia.StripCollageBuilder.BuildSquareCollageBitmap (string[],int,int) [0x00028] in <5145ae7a9a5847e497326bf760c58178>:0 at Emby.Drawing.Skia.StripCollageBuilder.BuildSquareCollage (string[],string,int,int) [0x00000] in <5145ae7a9a5847e497326bf760c58178>:0 at Emby.Drawing.Skia.SkiaEncoder.CreateImageCollage (MediaBrowser.Controller.Drawing.ImageCollageOptions) [0x0008c] in <5145ae7a9a5847e497326bf760c58178>:0 at Emby.Drawing.ImageProcessor.CreateImageCollage (MediaBrowser.Controller.Drawing.ImageCollageOptions) [0x0001f] in <82dd8d47dc2142bd8e90482cc30adca4>:0 Native stacktrace: /var/packages/EmbyServer/target/mono/bin/mono() [0x810c83d] /var/packages/EmbyServer/target/mono/bin/mono() [0x8078cbb] linux-gate.so.1(__kernel_rt_sigreturn+0) [0xffffe40c] /var/packages/EmbyServer/target/system/lib/libc.so.6(fileno_unlocked+0xf) [0xb730ebcf] /volume1/@appstore/EmbyServer/releases/3.5.3.0/libSkiaSharp.so(+0xda489) [0xb1abf489] /volume1/@appstore/EmbyServer/releases/3.5.3.0/libSkiaSharp.so(+0xa9dc8) [0xb1a8edc8] /volume1/@appstore/EmbyServer/releases/3.5.3.0/libSkiaSharp.so(+0xd3f1c) [0xb1ab8f1c] /volume1/@appstore/EmbyServer/releases/3.5.3.0/libSkiaSharp.so(sk_codec_new_from_stream+0x1d) [0xb1a23e26] I know that's not much help to you, but it will help us get to the bottom of it. For (my) reference, this thread is related:- https://emby.media/community/index.php?/topic/65377-emby-server-does-not-start-after-update-to-3530-18/?p=650840 Best - James Edited November 20, 2018 by solabc16
solabc16 379 Posted November 20, 2018 Posted November 20, 2018 Hello @jfk1987 One more thing, please can you enable debug logging, you can set this here:- Dashboard -> Experts -> Logs -> Enable debug logging The next time the server stops unexpectedly, can you run the 'send logs' utility again - no need to run the diagnostics. Best - James
jfk1987 0 Posted November 21, 2018 Posted November 21, 2018 (edited) Hello James, I will do this :-) But because of the problems I have reinstalled Emby. This caused a new problem. My library sync in Kodi (Leia) exited and i should do a reboot. I'm hanging in a loop now. The Emby Server seems to be runnning, but the dashboard does not react in all cases. I need several attempts to scan my media into emby. For example, no images are loaded in the database. Thanks and best regards Edited November 21, 2018 by jfk1987
solabc16 379 Posted November 21, 2018 Posted November 21, 2018 Hello @@jfk1987 Thanks for the update, however I wouldn't expect this specific issue to be resolved by a reinstall. Keep us posted... Best - James
jfk1987 0 Posted November 21, 2018 Posted November 21, 2018 (edited) Here is an example, from the loading screen, without doing anything. Log.txt Log63678406042.txt Edited November 21, 2018 by jfk1987
solabc16 379 Posted November 21, 2018 Posted November 21, 2018 (edited) Hello @@jfk1987 - can you run the send logs utility, it looks like its still crashing processing images. Best - James Edited November 21, 2018 by solabc16
jfk1987 0 Posted November 21, 2018 Posted November 21, 2018 can you run the send logs utility, it looks like its still crashing processing images. sendlogs_Mediastation_synology_evansport_214play_20181121T132212UTC.tgz Done :-)
mr_curator 0 Posted November 21, 2018 Posted November 21, 2018 Here is an example, from the loading screen, without doing anything. I have the same problems
solabc16 379 Posted November 21, 2018 Posted November 21, 2018 (edited) Hello @@jfk1987 Thanks for the screenshot and the logs. If there is any good news, it's we're chasing down a single issue. The latest package update has a mechanism to try and recover from unexpected failures, which is why you're seeing the UI trying to respond (albeit sporadically). I see from your configuration that the libraries appear to be configured to point at network paths, is \\Mediastation the NAS on which Emby Server is running or another system? Best - James Edited November 21, 2018 by solabc16
jfk1987 0 Posted November 22, 2018 Posted November 22, 2018 Thanks :-) My libraries und the Emby Server are running on the same system (Synology 214play). I have tried to configure the path with the IPs (192.168...) but nothing changed. Best regards
solabc16 379 Posted November 22, 2018 Posted November 22, 2018 (edited) Hello @@jfk1987 On your local system you should be using the local paths, not the network resource path - e.g. /volume1/MyMovieLibrary. Let me know how you get on and if you need any assistance with the above. Best - James Edited November 22, 2018 by solabc16
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