I can only get movies to play on my phone...

[GUNNERDOG 0]

I am brand new to emby and the whole media server thing in general (i ripped my first 4 movies last night). Thanks in advance for your patience with my noobiness.

 

I have a server setup on my LAN.  I have connected to the server locally a Sony Bravia 4k TV, my Windows 10 computer and a Galaxy S7+.  All that went swimmingly well, not a single issue with installation and configuration.  It only took me about 20 minutes to get it all setup.

 

The problem: When i try to play any of the ripped movies on the TV or Windows 10 machine, the little circle thing just spins and spins, it never plays.  Everything works great on my phone, movies play immediately.  I have no trouble playing home movies (shot on cell phones) to any device.  I can also play all the movies on my windows 10 machine in windows media player both from the local windows drive and over the LAN from the server (i am assuming this indicates that the windows machine is capable of playing the files in the native format?)

 

I am not sure where to start with troubleshooting, or even where to post my question on these forums.... is this a server issue, a client issue or an issue with the way I rip or convert the files?

 

Any help with where to start would be appreciated.  This is getting super frustrating.... i am hoping i have just missed a checkbox somewhere.  

 

A bit about my setup:

 

I used makeMKV to rip the DVDs and blue rays.  I used Handbrake to convert/compress one of the movies a few different ways just to see if that would make a difference, but it hasn't.

 

Server is a Dell PowerEdge R710 II | 2x X5670 2.93GHz | 64GB | 4 x 8 tb Raid 5

• FreeNAS running on bare metal
• Emby is running as a plugin in FreeNAS
• Emby has its own dedicated gigabit NIC for streaming

 

Everything is connected via a gigabit Ethernet switch (Juniper EX4200) all CAT6 cabling and patch cables.

 

pfSense Router with pfBlocker installed (not sure this matters as the switch should handle all the internal LAN traffic)

Edited November 2, 2018 by GUNNERDOG

[GUNNERDOG 0]

Here is one of the log files.... what does this mean? Shared object "libx264.so.152" not found, required by "libavcodec.so.58"

 

 

 

 

2018-11-02 13:12:47.584
Application version: 3.5.3.0

http://192.168.1.118:8096/emby/videos/21c2a9bf7838927592998b24f590f6b9/live.m3u8?DeviceId=TW96aWxsYS81LjAgKFdpbmRvd3MgTlQgMTAuMDsgV2luNjQ7IHg2NCkgQXBwbGVXZWJLaXQvNTM3LjM2IChLSFRNTCwgbGlrZSBHZWNrbykgQ2hyb21lLzcwLjAuMzUzOC43NyBTYWZhcmkvNTM3LjM2fDE1NDExNjA3NjMzNDQ1&MediaSourceId=21c2a9bf7838927592998b24f590f6b9&VideoCodec=h264&AudioCodec=mp3,aac&VideoBitrate=139808000&AudioBitrate=192000&PlaySessionId=37f810bf8c4c4cef8be4840a04c5434d&api_key=c222a5c873ab40c998fe24d403a9881d&TranscodingMaxAudioChannels=2&RequireAvc=false&Tag=ebe54420ccb5ae66bfe705f84c569070&SegmentContainer=ts&MinSegments=1&BreakOnNonKeyFrames=True&h264-profile=high,main,baseline,constrainedbaseline,high10&h264-level=51

{"Protocol":"File","Id":"21c2a9bf7838927592998b24f590f6b9","Path":"/media/Movies/Hotel Transylvania 3 (2018)/Hotel Transylvania 3 (2018).mp4","Type":"Default","Container":"mp4","Name":"Hotel Transylvania 3 (2018)","IsRemote":false,"ETag":"ebe54420ccb5ae66bfe705f84c569070","ReadAtNativeFramerate":false,"IgnoreDts":false,"IgnoreIndex":false,"GenPtsInput":false,"SupportsTranscoding":true,"SupportsDirectStream":true,"SupportsDirectPlay":true,"IsInfiniteStream":false,"RequiresOpening":false,"RequiresClosing":false,"RequiresLooping":false,"SupportsProbing":true,"VideoType":"VideoFile","MediaStreams":[],"Formats":[],"RequiredHttpHeaders":{}}

User policy for emby: EnablePlaybackRemuxing: True EnableVideoPlaybackTranscoding: True EnableAudioPlaybackTranscoding: True

/usr/local/lib/emby-server/bin/ffmpeg -f mp4 -i file:"/media/Movies/Hotel Transylvania 3 (2018)/Hotel Transylvania 3 (2018).mp4" -map_metadata -1 -map_chapters -1 -threads 8 -sn -codec:v:0 libx264 -pix_fmt yuv420p -preset veryfast -crf 23 -maxrate 139808000 -bufsize 279616000 -profile:v high -level 4.1 -x264opts:0 subme=0:me_range=4:rc_lookahead=10:me=dia:no_chroma_me:8x8dct=0:partitions=none -force_key_frames "expr:gte(t,n_forced*3)" -flags -global_header -vsync -1 -codec:a:0 libmp3lame -ac 2 -ab 192000 -f segment -max_delay 5000000 -avoid_negative_ts disabled -start_at_zero -segment_time 3 -individual_header_trailer 0 -segment_format mpegts -segment_list_entry_prefix "hls/24e362372fc0ae4a719397814bb3274d/" -segment_list_type m3u8 -segment_start_number 0 -segment_list "/var/db/emby-server/transcoding-temp/24e362372fc0ae4a719397814bb3274d.m3u8" -y "/var/db/emby-server/transcoding-temp/24e362372fc0ae4a719397814bb3274d%d.ts"

Shared object "libx264.so.152" not found, required by "libavcodec.so.58"

Edited November 2, 2018 by GUNNERDOG

[Luke 37111]

Hi, how did you install emby server, and is your freebsd environment configured to use quarterly packages or latest packages?

[GUNNERDOG 0]

Hey Luke!

 

I installed the FreeNAS plugin as per the short but succinct instructions under the dropdown for freenas on this page:

 

https://emby.media/nas-server.html

 

As for the freebsd environment configuration... i have no idea... i will need to do some googling to even figure out how to determine what packages it is using...

[GUNNERDOG 0]

here is the output from the pkg info on my server:

 

root@:/ # pkg info emby-server

emby-server-3.5.3.0

Name           : emby-server

Version        : 3.5.3.0

Installed on   : Fri Nov  2 05:12:25 2018 PDT

Origin         : multimedia/emby-server

Architecture   : FreeBSD:11:amd64

Prefix         : /usr/local

Categories     : multimedia

Licenses       : UNKNOWN

Maintainer     : apps@

WWW            : https://emby.media/

Comment        : Media server to organize, play & stream audio/video to various devices

Shared Libs required:

        libX11.so.6

        libtheoraenc.so.1

        libxcb-shape.so.0

        libxcb-xfixes.so.0

        libopus.so.0

        libfribidi.so.0

        libfreetype.so.6

        libvorbisenc.so.2

        libva-drm.so.2

        libxcb-shm.so.0

        libwebp.so.7

        libva-x11.so.2

        libvorbis.so.0

        libiconv.so.2

        libfontconfig.so.1

        libgnutls.so.30

        libass.so.9

        libxcb.so.1

        libtheoradec.so.1

        libva.so.2

        libsmbclient.so.0

Shared Libs provided:

        libswscale.so.5

        libavutil.so.56

        libavfilter.so.7

        libavcodec.so.58

        libmp3lame.so.0

        libSkiaSharp.so.60

        libavdevice.so.58

        libavformat.so.58

        libswresample.so.3

        libpostproc.so.55

Annotations    :

        FreeBSD_version: 1102000

        repo_type      : binary

        repository     : iocage-plugins

Flat size      : 51.9MiB

Description    :

Emby Server is a home media server built on top of other popular open source

technologies such as Service Stack, jQuery, jQuery mobile, and .NET Core.

 

It features a REST-based api with built-in documention to facilitate client

development. It also offers client libraries for its api to enable rapid

development.

 

WWW: https://emby.media/

[Luke 37111]

Is your freebsd environment up to date?

[GUNNERDOG 0]

Yes, i am running the latest stable version of FreeNAS (11.2)

[GUNNERDOG 0]

I just tried a fresh install and had the same exact result.

[Luke 37111]

can you please attach the emby server log? thanks.

[GUNNERDOG 0]

Here is my log,  thanks for taking a look!

Log.txt

Edited November 3, 2018 by GUNNERDOG

[GUNNERDOG 0]

Is there any way to simply re-install or update libx264.so.152 to see if that is the problem?

[GUNNERDOG 0]

confirmed that it is not working on a samsung TV either... any ideas?

[Luke 37111]

Hi, please follow this thread as we're discussing the same issue:

https://emby.media/community/index.php?/topic/64833-playback-does-not-start/

 

Thanks.