Subtitle doesn't appears

[notkaa 1]

Since the last update, the subtitle doesn't appears in Webapp (tested in Safari 12, Firefox, and Chrome), ok in iOS app.

Thank's for the help

 

embyserveur.txt

[Luke 24905]

Hi, can you please discuss an example?

[notkaa 1]

Yes I'm here for that, what do you need ?

[Luke 24905]

Can you provide some discussion of an example? thanks.

[notkaa 1]

Here you have a discussion in the movie Ex Machina with subtitle on :

https://framabin.org/p/?313c7781f9387ae4#mnxiJk9nlQYv0KZwDyn3StUUCC7gg+ueR0kz+h6vrcg=

 

I've made a screen capture, the only way is to have a srt subtitle in the directory :

https://framadrop.org/r/R36tZo9CVK#aPT6R5h3oKx4nA6boM6gK87vQk7/Qc6DDwKj7yD7waQ=

 

Information about the media :

https://framadrop.org/r/jhXb0pcvT9#WNnjWRlPNASXnF9BzlgcTJezYEf3sWHKtmKDeL5HJlI=

 

I've test with another movie, another browser and same trouble

[Luke 24905]

Hi, can you attach directly to the forum? I've never heard of that website before and I'm not sure it is safe to click those links. Thanks.

[notkaa 1]

ok if you want (btw that website is a french website who give open source and free service like google)

 

 

 

2018-11-03 10:13:49.866 Info App: User policy for Rv 🔪. EnablePlaybackRemuxing: True EnableVideoPlaybackTranscoding: True EnableAudioPlaybackTranscoding: True
2018-11-03 10:13:49.866 Info App: Profile: Unknown Profile, Path: /share/Multimedia/Adultes/Films/Ex Machina (2015)/Ex Machina (2015) 1080p.m4v, isEligibleForDirectPlay: True, isEligibleForDirectStream: True
2018-11-03 10:13:49.867 Info App: Profile: Unknown Profile, Path: /share/Multimedia/Adultes/Films/Ex Machina (2015)/Ex Machina (2015) 1080p.m4v, isEligibleForDirectPlay: True, isEligibleForDirectStream: True
2018-11-03 10:13:49.867 Info App: Profile: Unknown Profile, Path: /share/Multimedia/Adultes/Films/Ex Machina (2015)/Ex Machina (2015) 1080p.m4v, isEligibleForDirectPlay: True, isEligibleForDirectStream: True
2018-11-03 10:13:49.869 Info HttpServer: HTTP Response 200 to 192.168.0.32. Time: 11ms. http://192.168.0.2:8096/emby/Items/dd3d4ab51fcc33fa80943853afca2326/PlaybackInfo?UserId=8c5a874af0a74c0aafbbaa0b7a1d6d1a&StartTimeTicks=0&IsPlayback=false&AutoOpenLiveStream=false&MaxStreamingBitrate=140000000
2018-11-03 10:13:49.930 Info HttpServer: HTTP Response 200 to 192.168.0.32. Time: 105ms. http://192.168.0.2:8096/emby/Items/c29fb0dba547bed9b60029b5b27142a9/Images/Primary?maxWidth=320&tag=4b720d9cd38d0cbc38dd396bcf5a580c&quality=90
2018-11-03 10:13:50.040 Info HttpServer: HTTP Response 200 to 192.168.0.32. Time: 214ms. http://192.168.0.2:8096/emby/Items/da8f4c83aeb287ad840760705b6f07b4/Images/Primary?maxHeight=576&maxWidth=384&tag=33c8de700d37f0482bd07fb8bd77eeff&quality=90
2018-11-03 10:13:50.224 Info HttpServer: HTTP Response 200 to 192.168.0.32. Time: 398ms. http://192.168.0.2:8096/emby/Items/6312a978f20e3e139ec373c1d4e11b00/Images/Primary?maxHeight=576&maxWidth=384&tag=a45ef3b955bdfeec445b73d5931e03b8&quality=90
2018-11-03 10:13:50.335 Info HttpServer: HTTP GET http://192.168.0.2:8096/emby/Users/8c5a874af0a74c0aafbbaa0b7a1d6d1a. UserAgent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_13_6) AppleWebKit/605.1.15 (KHTML, like Gecko) Version/12.0.1 Safari/605.1.15
2018-11-03 10:13:50.337 Info HttpServer: HTTP Response 200 to 192.168.0.32. Time: 2ms. http://192.168.0.2:8096/emby/Users/8c5a874af0a74c0aafbbaa0b7a1d6d1a
2018-11-03 10:13:51.935 Info HttpServer: HTTP GET http://192.168.0.2:8096/emby/Users/8c5a874af0a74c0aafbbaa0b7a1d6d1a. UserAgent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_13_6) AppleWebKit/605.1.15 (KHTML, like Gecko) Version/12.0.1 Safari/605.1.15
2018-11-03 10:13:51.938 Info HttpServer: HTTP Response 200 to 192.168.0.32. Time: 2ms. http://192.168.0.2:8096/emby/Users/8c5a874af0a74c0aafbbaa0b7a1d6d1a
2018-11-03 10:13:52.534 Info HttpServer: HTTP GET http://192.168.0.2:8096/emby/Sessions?ActiveWithinSeconds=960. UserAgent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_13_6) AppleWebKit/605.1.15 (KHTML, like Gecko) Version/12.0.1 Safari/605.1.15
2018-11-03 10:13:52.534 Info HttpServer: HTTP GET http://192.168.0.2:8096/emby/ScheduledTasks. UserAgent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_13_6) AppleWebKit/605.1.15 (KHTML, like Gecko) Version/12.0.1 Safari/605.1.15
2018-11-03 10:13:52.540 Info HttpServer: HTTP Response 200 to 192.168.0.32. Time: 7ms. http://192.168.0.2:8096/emby/ScheduledTasks
2018-11-03 10:13:52.541 Info HttpServer: HTTP Response 200 to 192.168.0.32. Time: 7ms. http://192.168.0.2:8096/emby/Sessions?ActiveWithinSeconds=960
2018-11-03 10:13:52.544 Info HttpServer: HTTP GET http://192.168.0.2:8096/emby/System/Info. UserAgent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_13_6) AppleWebKit/605.1.15 (KHTML, like Gecko) Version/12.0.1 Safari/605.1.15
2018-11-03 10:13:52.544 Info HttpServer: HTTP GET http://192.168.0.2:8096/emby/System/ActivityLog/Entries?startIndex=0&limit=7&minDate=2018-11-02T09%3A13%3A51.878Z&hasUserId=true. UserAgent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_13_6) AppleWebKit/605.1.15 (KHTML, like Gecko) Version/12.0.1 Safari/605.1.15
2018-11-03 10:13:52.545 Info HttpServer: HTTP GET http://192.168.0.2:8096/emby/News/Product?StartIndex=0&Limit=4. UserAgent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_13_6) AppleWebKit/605.1.15 (KHTML, like Gecko) Version/12.0.1 Safari/605.1.15
2018-11-03 10:13:52.545 Info HttpServer: HTTP GET http://192.168.0.2:8096/emby/System/ActivityLog/Entries?startIndex=0&limit=4&minDate=2018-10-27T09%3A13%3A51.879Z&hasUserId=false. UserAgent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_13_6) AppleWebKit/605.1.15 (KHTML, like Gecko) Version/12.0.1 Safari/605.1.15
2018-11-03 10:13:52.546 Info HttpServer: HTTP GET http://192.168.0.2:8096/emby/LiveTv/Recordings?UserId=8c5a874af0a74c0aafbbaa0b7a1d6d1a&IsInProgress=true&Fields=CanDelete%2CPrimaryImageAspectRatio&EnableTotalRecordCount=false&EnableImageTypes=Primary%2CThumb%2CBackdrop. UserAgent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_13_6) AppleWebKit/605.1.15 (KHTML, like Gecko) Version/12.0.1 Safari/605.1.15
2018-11-03 10:13:52.546 Info HttpServer: HTTP Response 200 to 192.168.0.32. Time: 2ms. http://192.168.0.2:8096/emby/System/Info
2018-11-03 10:13:52.546 Info HttpServer: HTTP GET http://192.168.0.2:8096/emby/web/configurationpages?pageType=PluginConfiguration&EnableInMainMenu=true. UserAgent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_13_6) AppleWebKit/605.1.15 (KHTML, like Gecko) Version/12.0.1 Safari/605.1.15
2018-11-03 10:13:52.547 Info HttpServer: HTTP Response 200 to 192.168.0.32. Time: 1ms. http://192.168.0.2:8096/emby/web/configurationpages?pageType=PluginConfiguration&EnableInMainMenu=true
2018-11-03 10:13:52.548 Info HttpServer: HTTP Response 200 to 192.168.0.32. Time: 2ms. http://192.168.0.2:8096/emby/LiveTv/Recordings?UserId=8c5a874af0a74c0aafbbaa0b7a1d6d1a&IsInProgress=true&Fields=CanDelete%2CPrimaryImageAspectRatio&EnableTotalRecordCount=false&EnableImageTypes=Primary%2CThumb%2CBackdrop
2018-11-03 10:13:52.553 Info HttpServer: HTTP Response 200 to 192.168.0.32. Time: 9ms. http://192.168.0.2:8096/emby/System/ActivityLog/Entries?startIndex=0&limit=7&minDate=2018-11-02T09%3A13%3A51.878Z&hasUserId=true
2018-11-03 10:13:52.557 Info HttpServer: HTTP Response 200 to 192.168.0.32. Time: 12ms. http://192.168.0.2:8096/emby/System/ActivityLog/Entries?startIndex=0&limit=4&minDate=2018-10-27T09%3A13%3A51.879Z&hasUserId=false
2018-11-03 10:13:52.564 Info HttpServer: HTTP GET http://192.168.0.2:8096/emby/Users/8c5a874af0a74c0aafbbaa0b7a1d6d1a/Images/Primary?tag=722606d529727224afef99542d04d9ad&height=48&quality=90. UserAgent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_13_6) AppleWebKit/605.1.15 (KHTML, like Gecko) Version/12.0.1 Safari/605.1.15
2018-11-03 10:13:52.570 Info HttpServer: HTTP GET http://192.168.0.2:8096/emby/Users/8c5a874af0a74c0aafbbaa0b7a1d6d1a/Images/Primary?tag=722606d529727224afef99542d04d9ad&height=80&quality=90. UserAgent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_13_6) AppleWebKit/605.1.15 (KHTML, like Gecko) Version/12.0.1 Safari/605.1.15
2018-11-03 10:13:52.572 Info HttpServer: HTTP Response 200 to 192.168.0.32. Time: 2ms. http://192.168.0.2:8096/emby/Users/8c5a874af0a74c0aafbbaa0b7a1d6d1a/Images/Primary?tag=722606d529727224afef99542d04d9ad&height=80&quality=90
2018-11-03 10:13:52.596 Info HttpServer: HTTP Response 200 to 192.168.0.32. Time: 51ms. http://192.168.0.2:8096/emby/News/Product?StartIndex=0&Limit=4
2018-11-03 10:13:52.618 Info HttpServer: HTTP Response 200 to 192.168.0.32. Time: 54ms. http://192.168.0.2:8096/emby/Users/8c5a874af0a74c0aafbbaa0b7a1d6d1a/Images/Primary?tag=722606d529727224afef99542d04d9ad&height=48&quality=90
2018-11-03 10:14:03.665 Info HttpServer: HTTP GET http://192.168.0.2:8096/emby/Users/8c5a874af0a74c0aafbbaa0b7a1d6d1a. UserAgent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_13_6) AppleWebKit/605.1.15 (KHTML, like Gecko) Version/12.0.1 Safari/605.1.15
2018-11-03 10:14:03.672 Info HttpServer: HTTP Response 200 to 192.168.0.32. Time: 7ms. http://192.168.0.2:8096/emby/Users/8c5a874af0a74c0aafbbaa0b7a1d6d1a
2018-11-03 10:14:03.903 Info HttpServer: HTTP GET http://192.168.0.2:8096/emby/System/Logs. UserAgent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_13_6) AppleWebKit/605.1.15 (KHTML, like Gecko) Version/12.0.1 Safari/605.1.15
2018-11-03 10:14:03.903 Info HttpServer: HTTP GET http://192.168.0.2:8096/emby/System/Configuration. UserAgent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_13_6) AppleWebKit/605.1.15 (KHTML, like Gecko) Version/12.0.1 Safari/605.1.15
2018-11-03 10:14:03.906 Info HttpServer: HTTP Response 200 to 192.168.0.32. Time: 2ms. http://192.168.0.2:8096/emby/System/Configuration
2018-11-03 10:14:03.906 Info HttpServer: HTTP Response 200 to 192.168.0.32. Time: 3ms. http://192.168.0.2:8096/emby/System/Logs
2018-11-03 10:15:05.135 Info HttpServer: HTTP GET http://192.168.0.2:8096/emby/System/Logs/Log?name=embyserver.txt. UserAgent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_13_6) AppleWebKit/605.1.15 (KHTML, like Gecko) Version/12.0.1 Safari/605.1.15

 

https://youtu.be/YYMInG8pQZg

[Luke 24905]

Hi, can you try the external subtitles? Thanks !

[notkaa 1]

as attach file

Rec_20181114.mp4.zip

[Luke 24905]

So the external subtitles worked?

[notkaa 1]

Yes but not the embedded subtitle, I never have error with these movies. Suddenly it doesn't work

[notkaa 1]

Nobody else have this trouble ?

What can I do to resolve it. I've test with different browser, different movies...

External sub ok but nothing else.

 

on apple Tv ok, on iOS app ok only web app doesn't work

 

please help

[Luke 24905]

What's happening is web browsers do not support embedded subtitles, therefore the server is extracting the subtitles on the fly and sending them to the browser as text.

 

However in your case, the extraction is taking so long on your system that you're never seeing the subtitles. Try external .srt subtitles, I think you will have a much better experience with those. Thanks.

[JBX 3]

I have the same problem with embedded subtitles. I think is has to do with the m4v extension.

See https://emby.media/community/index.php?/topic/45558-certain-m4v-videos-not-playing/

[notkaa 1]

I have only this problem on web app, other devices works fine.

This append with the last update of the server on my QNAP

[Luke 24905]

It's because other devices support the embedded subtitles natively without extraction. Web browsers do not support that, so we extract on the fly. But it looks like on your server the extraction is just too slow. We will continue to explore more possible techniques. Thanks.

[Luke 24905]

Improved subtitle performance is coming:

https://emby.media/community/index.php?/topic/66876-36080-improved-subtitle-delivery/

[notkaa 1]

Sounds good !!

 

Happy new year Luke

[notkaa 1]

Since the last server update, no more trouble !

thanks, Emby's dev are amazing

[Luke 24905]

Thanks for the feedback !

[a_cow 0]

I want to chime in on this topic.

I to have a problem with subtitles dissapearing but only in special cases with ass subtitles when they display more than just simple text.

This is how it should look(Ignoring the red box arround revealing):

With firefox and chrome I don't get any subtitles at all during this scene.

 

Edge meanwhile tries it's best to make something out of it:

As far as I can see it only happens with ass subtitles during scenes where there is more than a simple text and only with the web player.

If some log files or anything else can help please let me know.

[Luke 24905]

@@a_cow it looks like that is file is a potentially more difficult example than usual. Can i get a copy of that file? thanks.

[a_cow 0]

@@a_cow it looks like that is file is a potentially more difficult example than usual. Can i get a copy of that file? thanks.

Send you a PM with some snippets.

[Luke 24905]

Thanks !

[Luke 24905]

Please try beta server 4.1.0.9+, once available for your platform. Thanks.