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Failed download to External Storage


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#1 MidKnight OFFLINE  

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Posted 28 October 2018 - 08:30 PM

If i sync to local storage, its fine. but syncing to external SD card on the phone, its unsuccessful..

 

checking the permissions of emby app, phone displays it has permission to SD card.

 

error from the server....

 

ffprobe failed for file:"/share/CACHEDEV4_DATA/.qpkg/EmbyServer/programdata/sync/35/9650/b718007f-6243-4bf0-96fc-1cc62bb10cbc.mkv" - streams and format are both null: {

}


at Emby.Server.MediaEncoding.Encoder.MediaEncoder.GetMediaInfoInternal(String inputPath, String primaryPath, MediaProtocol protocol, Boolean extractChapters, String probeSizeArgument, Boolean isAudio, Boolean forceEnableLogging, CancellationToken cancellationToken)
at Emby.Server.Sync.SyncJobProcessor.GetEncodedMediaSource(String path, User user, Boolean isVideo)
at Emby.Server.Sync.SyncJobProcessor.SyncVideo(SyncJobItem jobItem, Video item, User user, Boolean enableConversion, SyncOptions syncOptions, ISyncProvider provider, IProgress`1 progress, CancellationToken cancellationToken)
at Emby.Server.Sync.SyncJobProcessor.ProcessJobItem(SyncJobItem jobItem, Boolean enableConversion, IProgress`1 progress, CancellationToken cancellationToken)
at Emby.Server.Sync.SyncJobProcessor.SyncJobItems(SyncJobItem[] items, Boolean enableConversion, IProgress`1 progress, CancellationToken cancellationToken)
at Emby.Server.Sync.SyncJobProcessor.Sync(IProgress`1 progress, CancellationToken cancellationToken)
at Emby.Server.Sync.SyncConvertScheduledTask.Execute(CancellationToken cancellationToken, IProgress`1 progress)
at Emby.Server.Implementations.ScheduledTasks.ScheduledTaskWorker.ExecuteInternal(TaskOptions options)

 



#2 Luke OFFLINE  

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Posted 29 October 2018 - 01:55 AM

Hi there, what do you mean by unsuccessful? thanks.



#3 MidKnight OFFLINE  

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Posted 29 October 2018 - 02:01 AM

server tries sending the file to the phone and fails



#4 Luke OFFLINE  

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Posted 30 October 2018 - 05:01 PM

Does it give an error message?



#5 Okler OFFLINE  

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Posted 02 November 2018 - 06:16 AM

Same at my side (internal works, external doesn't work).

 

At the Server-side it seems to be okay

2018-11-02 10:13:03.153 Info HttpServer: HTTP GET http://10.28.0.201:8...798f3b15ba811fc. UserAgent: Mozilla/5.0 (Linux; Android $
2018-11-02 10:13:03.180 Info HttpServer: HTTP Response 200 to 10.28.0.188. Time: 27ms. http://10.28.0.201:8...798f3b15ba811fc
2018-11-02 10:13:03.253 Info HttpServer: HTTP POST http://10.28.0.201:8096/emby/Sync/Data. UserAgent: Mozilla/5.0 (Linux; Android 8.1.0; SM-G900F Build/OPM6.17101$
2018-11-02 10:13:03.256 Info HttpServer: HTTP Response 200 to 10.28.0.188. Time: 2ms. http://10.28.0.201:8096/emby/Sync/Data

 

Download-Manager at Client Side (Android 8.1 (LineageOS 15.1)) says ("Fehler beim Download" - error during download)

 

The older emby android app was able to download offline media - so it should work.

 

I could send android log if you tell me where I can find it.

 

 



#6 Luke OFFLINE  

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Posted 02 November 2018 - 04:46 PM

Can you attach the complete server log? thanks.



#7 Okler OFFLINE  

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Posted 03 November 2018 - 04:00 AM

I think, this should be the corresponding timeframe. If you need more logs please let me know.

Attached Files



#8 Luke OFFLINE  

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Posted 03 November 2018 - 01:26 PM

Please try this version of the app:

https://www.dropbox....elease.apk?dl=0

 

Then provide a log from the app if there is trouble downloading. thanks.



#9 Okler OFFLINE  

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Posted 03 November 2018 - 04:21 PM

... I hope the log will help ...

Attached Files



#10 Okler OFFLINE  

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Posted 06 November 2018 - 04:20 AM

Dear Luke,

 

do you need further information or could you detect the reason of this problem?

 

Thanks a lot



#11 Maisy OFFLINE  

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Posted 07 November 2018 - 09:53 AM

I also have this problem. Main reason I'm responding is that I switched to Emby recently, after using and being frustrated with Plex this year. 

 

I signed up for monthly Emby Premiere the other day, downloaded the app on my phone and spent the rest of the afternoon over-frustrated trying to get one movie synced to my phone. (I set the download to SD Card first thing after signing in.)

 

Ends up the same as OT, the internal space works fine. This is not going to work very well for me. I just want a few movies on my phone, but not slimmed down versions and therefore they should be on my SD card.



#12 Luke OFFLINE  

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Posted 07 November 2018 - 11:59 AM

@Maisy can you please try the version in post #8 and then provide a log from the app? Thanks.

#13 Luke OFFLINE  

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Posted 09 November 2018 - 02:44 AM

@Okler 

 

Please try this version:

https://www.dropbox....elease.apk?dl=0

 

Then provide a log from the app. Thanks !



#14 Okler OFFLINE  

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Posted 09 November 2018 - 05:47 PM

Dear Luke,

 

unfortunately it doesn't work.

 

Attached you will find a part of the logfile. If you need further infos or more logs, please let me know.

 

Attached Files



#15 Luke OFFLINE  

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Posted 09 November 2018 - 05:59 PM

What device and version of android is this?



#16 Okler OFFLINE  

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Posted 10 November 2018 - 04:12 AM

Dear Luke,

 

it is a Samsung Galaxy S5 with LineageOS 15.1 --> Android 8.1.0



#17 Luke OFFLINE  

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Posted 14 November 2018 - 01:35 PM

Ok, one more time. Can you please try this version:

https://www.dropbox....elease.apk?dl=0

 

Then attach another app log. thanks.



#18 MidKnight OFFLINE  

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Posted 14 November 2018 - 07:30 PM

That doesn't work for me either.

Where do I find the logs to show you?

#19 Luke OFFLINE  

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Posted 14 November 2018 - 11:40 PM

Instructions on where to find it are here:

https://emby.media/c...ndroid-problem/

 

Thanks.



#20 MidKnight OFFLINE  

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Posted 15 November 2018 - 06:01 AM

Instructions on where to find it are here:

https://emby.media/c...ndroid-problem/

 

Thanks.

 

PM with log file.

 

hopefully you can find a fix.

 

cheers






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