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Transcode change fail, Theater with win10 server

Theater transcode

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#1 Jennice OFFLINE  

Jennice

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Posted 02 October 2018 - 05:01 AM

Hi all,

 

I don't know if it's related to the server or the Win10 Theater (client), but when streaming in-house I typically start with direct (no transcode).

I can change to a transcoded rate. a slight delay, then the stream resumes using the new (reduced) bitrate.

The second time I change bitrate on the same show, it seems to hang (not resuming). The colored waiting circle keeps spinning.

 

Sometimes I can click the back arrow (up, left) to go back, and then click play again.

 

Sometimes, it really hangs, and I need to re-start the Theater client (waiting circle keeps spinning).

 

Transcoding is not HW accelerated on the server.

 

any ideas why this happens, and how to solve?

 

/Jennice



#2 Luke OFFLINE  

Luke

    System Architect

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Posted 02 October 2018 - 10:02 AM

Hi there, can we look at an example? Please attach the information requested in how to report a media playback issue. thanks !







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