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Chromecast - Playback stop without any reason

pacoyoh

By pacoyoh
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pacoyoh

pacoyoh   2

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Hello !

 

I think after a week of investigation by myself, i will ask for help :(.

 

I have a problem with my 2 servers (one in my local network, one external). And i really don't know what to do.

 

When i cast some movie/tv show on my chromecast, after some time (can be 3 minutes or 1 hour), the playback stop by himself, and i have to constantly relaunch it.

 

I tried everything i was able to do (and think).

 

I use my server with a proxy with apache (to use emby with the port 443). So i tried with the proxy, same problem.

I tried with the https port (8920), still the same problem.

I tried with the http port (8096), still the same problem.

 

And i have this problem ONLY with the chromecast, i have ZERO issue with the app on my phone, or with Kodi with the plugin on my computer/Xbox One, or direct play on the website.

 

And in the log i cant find nothing, except a "SocketException" but with no clue.

2018-09-20 14:38:07.942 Info HttpServer: HTTP Response 204 to 192.168.1.62. Time: 3ms. http://192.168.1.61:8096/emby/Sessions/Playing/Progress
2018-09-20 14:38:18.125 Info HttpServer: HTTP POST http://192.168.1.61:8096/emby/Sessions/Playing/Progress. UserAgent: Mozilla/5.0 (X11; Linux armv7l) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/66.0.3359.120 Safari/537.36 CrKey/1.32.124602
2018-09-20 14:38:18.401 Info HttpServer: HTTP Response 204 to 192.168.1.62. Time: 276ms. http://192.168.1.61:8096/emby/Sessions/Playing/Progress
2018-09-20 14:38:23.641 Info HttpServer: SocketException: http://192.168.1.61:8096/emby/videos/9843/stream.mkv?DeviceId=U2Fsb241&MediaSourceId=7be7e79425e329e0149fcb75c7033252&VideoCodec=h264,vp8&AudioCodec=aac,mp3,opus,flac,vorbis&AudioStreamIndex=1&VideoBitrate=9808001&AudioBitrate=192000&StartTimeTicks=8312319110&PlaySessionId=446d14ea09b048b6878015fc057e7677&api_key=19607de9a8d449f3b8e3446e7d6cacbf&TranscodingMaxAudioChannels=6&CopyTimestamps=true&Tag=bf57c8b75292c2c791a4bbaee168891b&h264-profile=high,main,baseline,constrainedbaseline&h264-level=42&aac-audiochannels=2&TranscodeReasons=VideoCodecNotSupported,AudioCodecNotSupported
2018-09-20 14:38:23.642 Info HttpServer: HTTP Response 200 to 192.168.1.62. Time: 953264ms. http://192.168.1.61:8096/emby/videos/9843/stream.mkv?DeviceId=U2Fsb241&MediaSourceId=7be7e79425e329e0149fcb75c7033252&VideoCodec=h264,vp8&AudioCodec=aac,mp3,opus,flac,vorbis&AudioStreamIndex=1&VideoBitrate=9808001&AudioBitrate=192000&StartTimeTicks=8312319110&PlaySessionId=446d14ea09b048b6878015fc057e7677&TranscodingMaxAudioChannels=6&CopyTimestamps=true&Tag=bf57c8b75292c2c791a4bbaee168891b&h264-profile=high,main,baseline,constrainedbaseline&h264-level=42&aac-audiochannels=2&TranscodeReasons=VideoCodecNotSupported,AudioCodecNotSupported
2018-09-20 14:38:23.664 Info HttpServer: HTTP POST http://192.168.1.61:8096/emby/Sessions/Playing/Stopped. UserAgent: Mozilla/5.0 (X11; Linux armv7l) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/66.0.3359.120 Safari/537.36 CrKey/1.32.124602
2018-09-20 14:38:23.666 Info App: ProcessRun 'StreamTranscode 2f0239': Stopping ffmpeg process with q command for /var/lib/emby/transcoding-temp/4c128091cf99138f73553f971fd5401d.mkv
2018-09-20 14:38:23.699 Info HttpServer: HTTP GET http://192.168.1.61:8096/emby/Users/d638dc0bbee1454fbd2f310d2b3d8c33/Items?SortBy=Random&IncludeItemTypes=Movie%2CSeries&ImageTypes=Backdrop&Recursive=true&MaxOfficialRating=PG-13&HasOfficialRating=true&Limit=1. UserAgent: Mozilla/5.0 (X11; Linux armv7l) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/66.0.3359.120 Safari/537.36 CrKey/1.32.124602
2018-09-20 14:38:23.704 Info HttpServer: HTTP Response 200 to 192.168.1.62. Time: 5ms. http://192.168.1.61:8096/emby/Users/d638dc0bbee1454fbd2f310d2b3d8c33/Items?SortBy=Random&IncludeItemTypes=Movie%2CSeries&ImageTypes=Backdrop&Recursive=true&MaxOfficialRating=PG-13&HasOfficialRating=true&Limit=1
2018-09-20 14:38:23.723 Info App: ProcessRun 'StreamTranscode 2f0239' Process exited with code 0
2018-09-20 14:38:23.723 Info App: FFMpeg exited with code 0
2018-09-20 14:38:23.724 Info App: ProcessRun 'StreamTranscode 2f0239': WaitAndKillAsync took 57ms
2018-09-20 14:38:23.724 Info App: Deleting partial stream file(s) /var/lib/emby/transcoding-temp/4c128091cf99138f73553f971fd5401d.mkv
2018-09-20 14:38:23.724 Info SessionManager: Playback stopped reported by app Emby for Chromecast 2.1.0 playing M. et Mme Maziken Smith. Stopped at 1778051 ms
2018-09-20 14:38:23.858 Info HttpServer: HTTP GET http://192.168.1.61:8096/emby/Items/8719/Images/Backdrop/0?tag=ad62c4c9a3a740425405ade1cd94196a&quality=80. UserAgent: Mozilla/5.0 (X11; Linux armv7l) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/66.0.3359.120 Safari/537.36 CrKey/1.32.124602
2018-09-20 14:38:23.859 Info HttpServer: HTTP Response 204 to 192.168.1.62. Time: 196ms. http://192.168.1.61:8096/emby/Sessions/Playing/Stopped
2018-09-20 14:38:23.859 Info PlaybackReporting - EventMonitorEntryPoint: Playback stop tracker found, processing stop : U2Fsb241-d638dc0bbee1454fbd2f310d2b3d8c33-7be7e79425e329e0149fcb75c7033252
2018-09-20 14:38:23.859 Info PlaybackReporting - EventMonitorEntryPoint: PlaybackTracker : Adding Stop Event : 20/09/2018 14:38:23
2018-09-20 14:38:23.859 Info PlaybackReporting - EventMonitorEntryPoint: Saving playback tracking activity in DB
2018-09-20 14:38:24.360 Info App: Emby.Kodi.SyncQueue: Starting User Changes Sync...
2018-09-20 14:38:24.367 Info App: Emby.Kodi.SyncQueue: "USERSYNC" User d638dc0bbee1454fbd2f310d2b3d8c33(pacoyoh) posted 2 Updates:  7be7e79425e329e0149fcb75c7033252,0ce242725114975e77f9251ba166761f
2018-09-20 14:38:24.367 Info App: Emby.Kodi.SyncQueue: User Changes Sync Finished Taking 00:00:00.0068986

And in the FFmpeg log, no error (or i cant see them), the one thing i can see its at the end of the log, i have something like that :

frame= 6698 fps= 40 q=26.0 size=N/A time=01:31:39.64 bitrate=N/A speed=33.2x    

frame= 6698 fps= 40 q=26.0 Lsize=N/A time=01:31:39.64 bitrate=N/A speed=33.2x

A "L" before the size, duno why.

 

I will try to give you some logs (with the exact problem).

 

I have this problem on 2 servers, one on my local network, one on an external network. Tried with at last 2 differents phones/chromecast.

 

Any clue before i post some log?

 

Thk in advance ! And ask if you need something !

 

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pacoyoh

pacoyoh   2

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I think i will just add some things :

 

- the 2 servers run on Debian (8 if i remember)

- i tried with the stable version and beta, still the same

- tried with material transcription, still the same

- tried with several movies/tv show, 480p/720p/1080p, direct stream or transcode, still the same

 

And i had no issue when i was on a Plex server (on the same server), but i really want to stay on Emby now, more friendly for me, but i dont want to pay a sub before all my problem are solved (even if i want to help the developer).

 

Thk !

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pacoyoh

pacoyoh   2

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I will do this tonight, i will reboot the server just before so i will have clean log. Thk in advance !

Edited by pacoyoh
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pacoyoh

pacoyoh   2

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Hello !

 

So there is the log, i just rebooted the server for a new log, and launched a movie with my phone on the chromecast.

 

And the playback stopped at 20:26, i was not touching my phone :-(.

 

There is the server log and the ffmpeg log.

 

 

 

 

 

Log.txt

ffmpeg.txt

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pacoyoh

pacoyoh   2

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I will do it tonight but when i first noticed the problem i was all default and i had the same result :(. I will give you log anyway tonight at home.

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pacoyoh

pacoyoh   2

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Its already on manuel 1080 - 10 Mbit, you want i try lower? (i already saw in other post that can solve the problem, but not with me :-( ).

 

During this time, i begin to think the problem isn't server side but client side, it seems i got problem on my phone (Android 8.1), my sister too (Android 8 i think), and a friend too (android 8.0 too), but my wife seems to don't have problem (android 7.1.2), and the husband on my friend don't have problem too (IPhone). Various config too (root/no root, Xposed/no Xposed), but maybe its a bug with android 8.0+? (just an hypothesis).

 

And when the playback stop, i can see in the Activity log on the server that the user stopped himself the playback. Duno if it help.

 

XgAQrF6.png

 

(Sry its in french but i think you can understand :-D).

 

I still can't confirm this, i did a lot of things this week (installed a new server, merged all the files, beginning to convert all my medias thk to Emby Premiere !), but when its stop on the phone i can't find a lot of thing on the log of the server :-(.

 

On the same time you know who to have the log on android? On my phone i can't find them in Android/data (and i think it should be in that) to try to look at that myself. The app already have the permission.

 

I am not developer but my real job is to test some programs (web/phone), so if i can help you just ask me :).

Edited by pacoyoh
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pacoyoh

pacoyoh   2

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News about the android version, the bug is here even if the android version is 5.1 :-( so i don't think its that.

 

Anyway the same user, on the same network, on the same server, at the same moment (just after the fail with the android phone), but with an IPhone had any problem at all after 3h of playback, so really i duno :-(.

Edited by pacoyoh
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pacoyoh

pacoyoh   2

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Any news about that? I am losing hope without any solution to my problem, i can't use my server(s) with my chromecast and my family too, and if i can't find a solution i will cancel my sub and go back to Plex, cause even if i like more Emby cause of the real external solution and configuration, if i can't get it work i will have no choice :-(.

 

I just installed a NEW server, just did a minimal configuration, (i got a nextcloud, phpmyadmin, transmission and emby on this server), and still the same problem.

 

I have a lot of problem with the android app itself, chromecast disconnect, playback not showing on the phone, playback stop, and for now i just lost a lot of time for nothing :-(.

Edited by pacoyoh
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pacoyoh

pacoyoh   2

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I tried a lot of thing, nothing :-(.

 

Uninstall complete of emby-server, install with stable, reconfigure with minimal settings (user, add my media, disable DLNA, disable auto port mapping cause of error in log "Adress already in use").

 

I connect to my server with internal ip (192.168.1.61), on the normal http port (without my redirection with apache so) on 8096, i converted the media i played so the server dont need to transcode it completely (just a direct stream), set 1080 - 8 Mbit in the app setting for chromecast, and i still had a cut...

 

Here is the log.

emby.txt

ffmpeg-remux.txt

Edited by pacoyoh
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pacoyoh

pacoyoh   2

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For this one maybe, but i already tried with lower bitrade with the same result (the other log in the post have bitrate <10 mbit).

 

For example anyway this one from yesteday...

ffmpeg-remux.txt

Edited by pacoyoh
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ebr Emby Team

ebr   14959

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Hi.  That still has a relatively high bitrate setting.  Have you tried setting it down to 1Mb like suggested and tried that?

 

If that plays smoothly, then you can try 2Mb etc.

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pacoyoh

pacoyoh   2

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But why i should have problem with that in total local cast? I should be ok for an external server, but even if i am in local, with local network without any problem, i can't cast at this bitrate?

 

I have absolutely no problem with Plex (with the same movies), but i have constant crash with Emby... And i dont speak about the constant disconnect of Emby from Chromecast (and it seem i am not the one like that), the bug with OxgenOS and lockscreen, and the notification with control that disappear or just never show....

 

And why people with IPhone on the exact same server/file don't have problem? Or 3 people on 3 different chromecast/phone/connection/server have some problem? :/

 

I really try a lot of thing, but i still have generic answer...

 

I LOVE Emby over Plex, and i should be really sad if i should be came back with Plex, but now...

Edited by pacoyoh
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ebr Emby Team

ebr   14959

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Posted

Can you please just try it?  That will help us determine if the stopping problem is due to it being too high of a bitrate.

 

The Chromecast is a wireless device.  A lot of things can interfere with that...

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pacoyoh

pacoyoh   2

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I am doing it, but i lost a LOT of time (and i PAY for that...) with all my test, and you still don't answer at all my other question anyway...

Edited by pacoyoh
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mastrmind11

mastrmind11   717

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I am doing it, but i lost a LOT of time (and i PAY for that...) with all my test, and you still don't answer at all my other question anyway...

Believe it or not, you aren't the sole user of Emby.  Look around the boards and look at the support this community gets and gives.  Your original post was barely a week ago.  I think the response you've gotten is pretty solid given everything else going on.  Relax and cooperate.

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pacoyoh

pacoyoh   2

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I know that thk... But i can't really relax when sevens persons can't use the service i try to give to them... And i am unable to watch my own movies on my own house on my own server in local network :-(

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pacoyoh

pacoyoh   2

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For now i tried in 720 1 mbit, and a litle 1080 4 mbit without cut, but this will not resolve my problem anyway, and the problem is random so this prove nothing for now, i will need more test and more time again...

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pacoyoh

pacoyoh   2

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An other test this morning, an other cut :-(.

 

I was in the app at 1080 - 4 Mbps, and its was a direct play (so no ffmpeg log).

 

It was at 7:39:25.

 

The file :

 

yojCKs5.jpg

 

Like i said i tested at 720 - 1 mbit, then 720 - 2 Mbit, and this one, the problem is the cut is random.

emby.txt

Edited by pacoyoh
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