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HEVC MKV Playback Issues


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#1 notla49285 OFFLINE  

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Posted 24 September 2018 - 04:27 AM

Hi, I've attempted to play a HEVC-encoded MKV video via the Emby web app on PS4's browser, however the video never loads, I only see the TV show's backdrop whilst the video is attempting to play.

 

It is on the local network and attempts to direct play. I have also tried the Emby Android app (v3.0.15), this also direct plays but the video loads fine. I've tried remotely using the web app (desktop PC) and this also works though it does transcode. Attached is the media info.

Attached Files


Edited by notla49285, 24 September 2018 - 04:27 AM.


#2 Luke OFFLINE  

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Posted 24 September 2018 - 12:57 PM

Can you please attach the server and ffmpeg log? thanks.



#3 Jrod696 OFFLINE  

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Posted 13 October 2018 - 05:22 PM

I am having the same issue, its all HEVC files that do it, if you turn on the subtitles it will play but it looks like thats because its forcing a transcode.

Here is the ffmpeg log as well.


Edited by Jrod696, 28 October 2018 - 05:08 PM.


#4 Luke OFFLINE  

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Posted 13 October 2018 - 06:11 PM

@Jrod696, what is the issue you are having? Thanks.

#5 Jrod696 OFFLINE  

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Posted 13 October 2018 - 06:14 PM

The same as above, on the PS4 if you play an HEVC file it just shows the background image and doesnt do anything past that. The dashboard on the server says is playing and its direct streaming but on the tv nothing is happening. If you do anything to force it to transcode like turn on subtitles or lower the playback resolution below the original it will play but otherwise its a no go. Basically the server is trying to direct stream an HEVC format which the PS4 browser using tv.emby.media cannot stream, it doesnt know it needs to transcode.



#6 Luke OFFLINE  

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Posted 13 October 2018 - 06:22 PM

Strange that it detected hevc as supported, almost as if the PS4 browser is lying about it. We'll look into it. Thanks.

#7 iD7eeM OFFLINE  

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Posted 08 February 2019 - 03:58 AM

Guys, I'm having the same issue here with HEVC files, every time I try to play a video on (PC, Mobile) it works! But when trying to play it on PS4 it freezes on the show's backdrop and never plays

 

how can I fix this??? or there is no fix for it other than replacing the file with 264 file?

 

Please help 



#8 Luke OFFLINE  

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Posted 08 February 2019 - 03:21 PM

Guys, I'm having the same issue here with HEVC files, every time I try to play a video on (PC, Mobile) it works! But when trying to play it on PS4 it freezes on the show's backdrop and never plays

 

how can I fix this??? or there is no fix for it other than replacing the file with 264 file?

 

Please help 

 

Hi there, let's look at an example. Please attach the information requested in how to report a media playback issue. thanks !



#9 iD7eeM OFFLINE  

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Posted 08 February 2019 - 07:38 PM

Hi there, let's look at an example. Please attach the information requested in how to report a media playback issue. thanks !

 

I already explained the issue above, so I assume you only need the server log

 

emby server log: https://paste2.org/aZykXkp0

 

transcoding log: https://paste2.org/C89cpEj3

 

PLEASE FIX THIS ON PS4



#10 Luke OFFLINE  

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Posted 08 February 2019 - 11:00 PM

As a test, can you turn off hardware transcoding on the server and see if that has any impact? thanks.



#11 iD7eeM OFFLINE  

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Posted 09 February 2019 - 05:36 AM

As a test, can you turn off hardware transcoding on the server and see if that has any impact? thanks.

nothing changed :(



#12 Luke OFFLINE  

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Posted 11 February 2019 - 03:02 PM

Can you attach an ffmpeg log from that? thanks.



#13 iD7eeM OFFLINE  

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Posted 13 February 2019 - 12:16 PM

Can you attach an ffmpeg log from that? thanks.

 

https://paste2.org/BZ3kyI39



#14 Luke OFFLINE  

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Posted 15 February 2019 - 01:53 AM

In this log hardware acceleration was still enabled. Can you please try disabling that in the emby server dashboard transcoding section, then try again? Also  please try installing the latest nvidia graphics drivers and then reboot your server machine. Thanks.



#15 iD7eeM OFFLINE  

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Posted 15 February 2019 - 10:14 AM

In this log hardware acceleration was still enabled. Can you please try disabling that in the emby server dashboard transcoding section, then try again? Also  please try installing the latest nvidia graphics drivers and then reboot your server machine. Thanks.

 

I did everything you said and still, nothing changed!!

 

FFmpeg: https://paste2.org/9vLtMJjb 



#16 Luke OFFLINE  

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Posted 15 February 2019 - 03:47 PM

Is that the correct paste url? It is coming up not found. Thanks.



#17 iD7eeM OFFLINE  

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Posted 15 February 2019 - 05:45 PM

Is that the correct paste url? It is coming up not found. Thanks.

 

Sorry about that... 

 

https://paste2.org/A1nj0pUw


Edited by iD7eeM, 15 February 2019 - 05:47 PM.


#18 iD7eeM OFFLINE  

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Posted 22 February 2019 - 01:23 PM

Anyone?



#19 Jrod696 OFFLINE  

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Posted 22 February 2019 - 01:31 PM

So its not a fix but I did end up finding a work around for what I needed, since it was only certain files I need the PS4 to play, mainly kids stuff, I just created a subtitle file with the phrase Hi! at the 1 second mark and put eng.forced.srt in the file name.

That causes emby to assume there are forced subtitles and then forces it to trans-code and then it will play, I did that a couple times and then just shelled out 20 bucks for a Fire Stick and never worried about it again.


Edited by Jrod696, 22 February 2019 - 02:59 PM.


#20 Jrod696 OFFLINE  

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Posted 22 February 2019 - 01:39 PM

In fact, here is the file if you want to try

Attached Files






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