notla49285 45 Posted September 24, 2018 Share Posted September 24, 2018 (edited) Hi, I've attempted to play a HEVC-encoded MKV video via the Emby web app on PS4's browser, however the video never loads, I only see the TV show's backdrop whilst the video is attempting to play. It is on the local network and attempts to direct play. I have also tried the Emby Android app (v3.0.15), this also direct plays but the video loads fine. I've tried remotely using the web app (desktop PC) and this also works though it does transcode. Attached is the media info. Edited September 24, 2018 by notla49285 Link to post Share on other sites
Luke 26175 Posted September 24, 2018 Share Posted September 24, 2018 Can you please attach the server and ffmpeg log? thanks. Link to post Share on other sites
Jrod696 6 Posted October 13, 2018 Share Posted October 13, 2018 (edited) I am having the same issue, its all HEVC files that do it, if you turn on the subtitles it will play but it looks like thats because its forcing a transcode. Here is the ffmpeg log as well. Edited October 28, 2018 by Jrod696 Link to post Share on other sites
Luke 26175 Posted October 13, 2018 Share Posted October 13, 2018 @@Jrod696, what is the issue you are having? Thanks. Link to post Share on other sites
Jrod696 6 Posted October 13, 2018 Share Posted October 13, 2018 The same as above, on the PS4 if you play an HEVC file it just shows the background image and doesnt do anything past that. The dashboard on the server says is playing and its direct streaming but on the tv nothing is happening. If you do anything to force it to transcode like turn on subtitles or lower the playback resolution below the original it will play but otherwise its a no go. Basically the server is trying to direct stream an HEVC format which the PS4 browser using tv.emby.media cannot stream, it doesnt know it needs to transcode. Link to post Share on other sites
Luke 26175 Posted October 13, 2018 Share Posted October 13, 2018 Strange that it detected hevc as supported, almost as if the PS4 browser is lying about it. We'll look into it. Thanks. Link to post Share on other sites
iD7eeM 1 Posted February 8, 2019 Share Posted February 8, 2019 Guys, I'm having the same issue here with HEVC files, every time I try to play a video on (PC, Mobile) it works! But when trying to play it on PS4 it freezes on the show's backdrop and never plays how can I fix this??? or there is no fix for it other than replacing the file with 264 file? Please help Link to post Share on other sites
Luke 26175 Posted February 8, 2019 Share Posted February 8, 2019 Guys, I'm having the same issue here with HEVC files, every time I try to play a video on (PC, Mobile) it works! But when trying to play it on PS4 it freezes on the show's backdrop and never plays how can I fix this??? or there is no fix for it other than replacing the file with 264 file? Please help Hi there, let's look at an example. Please attach the information requested in how to report a media playback issue. thanks ! Link to post Share on other sites
iD7eeM 1 Posted February 8, 2019 Share Posted February 8, 2019 Hi there, let's look at an example. Please attach the information requested in how to report a media playback issue. thanks ! I already explained the issue above, so I assume you only need the server log emby server log: https://paste2.org/aZykXkp0 transcoding log: https://paste2.org/C89cpEj3 PLEASE FIX THIS ON PS4 Link to post Share on other sites
Luke 26175 Posted February 9, 2019 Share Posted February 9, 2019 As a test, can you turn off hardware transcoding on the server and see if that has any impact? thanks. Link to post Share on other sites
iD7eeM 1 Posted February 9, 2019 Share Posted February 9, 2019 As a test, can you turn off hardware transcoding on the server and see if that has any impact? thanks. nothing changed Link to post Share on other sites
Luke 26175 Posted February 11, 2019 Share Posted February 11, 2019 Can you attach an ffmpeg log from that? thanks. Link to post Share on other sites
iD7eeM 1 Posted February 13, 2019 Share Posted February 13, 2019 Can you attach an ffmpeg log from that? thanks. https://paste2.org/BZ3kyI39 Link to post Share on other sites
Luke 26175 Posted February 15, 2019 Share Posted February 15, 2019 In this log hardware acceleration was still enabled. Can you please try disabling that in the emby server dashboard transcoding section, then try again? Also please try installing the latest nvidia graphics drivers and then reboot your server machine. Thanks. Link to post Share on other sites
iD7eeM 1 Posted February 15, 2019 Share Posted February 15, 2019 In this log hardware acceleration was still enabled. Can you please try disabling that in the emby server dashboard transcoding section, then try again? Also please try installing the latest nvidia graphics drivers and then reboot your server machine. Thanks. I did everything you said and still, nothing changed!! FFmpeg: https://paste2.org/9vLtMJjb Link to post Share on other sites
Luke 26175 Posted February 15, 2019 Share Posted February 15, 2019 Is that the correct paste url? It is coming up not found. Thanks. Link to post Share on other sites
iD7eeM 1 Posted February 15, 2019 Share Posted February 15, 2019 (edited) Is that the correct paste url? It is coming up not found. Thanks. Sorry about that... https://paste2.org/A1nj0pUw Edited February 15, 2019 by iD7eeM Link to post Share on other sites
iD7eeM 1 Posted February 22, 2019 Share Posted February 22, 2019 Anyone? Link to post Share on other sites
Jrod696 6 Posted February 22, 2019 Share Posted February 22, 2019 (edited) So its not a fix but I did end up finding a work around for what I needed, since it was only certain files I need the PS4 to play, mainly kids stuff, I just created a subtitle file with the phrase Hi! at the 1 second mark and put eng.forced.srt in the file name. That causes emby to assume there are forced subtitles and then forces it to trans-code and then it will play, I did that a couple times and then just shelled out 20 bucks for a Fire Stick and never worried about it again. Edited February 22, 2019 by Jrod696 Link to post Share on other sites
Jrod696 6 Posted February 22, 2019 Share Posted February 22, 2019 In fact, here is the file if you want to try moviename.eng.forced.srt Link to post Share on other sites
Luke 26175 Posted February 23, 2019 Share Posted February 23, 2019 @@iD7eeM, is your ps4 software up to date? Link to post Share on other sites
iD7eeM 1 Posted February 27, 2019 Share Posted February 27, 2019 (edited) So its not a fix but I did end up finding a work around for what I needed, since it was only certain files I need the PS4 to play, mainly kids stuff, I just created a subtitle file with the phrase Hi! at the 1 second mark and put eng.forced.srt in the file name. That causes emby to assume there are forced subtitles and then forces it to trans-code and then it will play, I did that a couple times and then just shelled out 20 bucks for a Fire Stick and never worried about it again. Thank you so much!! It worked!!! Edited February 27, 2019 by iD7eeM Link to post Share on other sites
Luke 26175 Posted February 27, 2019 Share Posted February 27, 2019 You shouldn't need that workaround anymore. Link to post Share on other sites
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