a problem with login on an Apple TV 4K

[zengzhiping 0]

I'm having a problem with login on an Apple TV 4K. 

I have 2 user accounts, one is a master account and one is an account for my AppleTV. 

 Both accounts can not login 

 

"Oops.Something went wrong..

error signing in"

 

emby server @@windows 10:Version 3.5.3.0 

 

Apple TV 4K:tvOS12.0

 

PS: I'm just become a Emby Premiere Number 

can i refund lol

embyserver.txt.rtf

Edited September 24, 2018 by zengzhiping

[corey 315]

Hey @@zengzhiping --

 

I'm sorry to hear you're having problems logging in. Does this problem only exist on Apple TV or does it persist on other devices like iOS or web applications?

 

Do the user names happen to have any special characters in them?

 

@@Luke -- Any thoughts on the server logs posted?

[Luke 39691]

Was there an ffmpeg log? Can you attach that too? Thanks.

[ebr 15586]

Was there an ffmpeg log? Can you attach that too? Thanks.

 

He's having trouble logging in.

 

zeng - can you log in from a web browser or your phone using these same users?  Are you positive you are inputting the password correctly?

[Luke 39691]

Ok sorry my mistake. Looking at his log, yes I do see a problem.

 

Did you by any chance go back and forth between beta and stable releases? If so then you can't do that, you'll need to go back to the beta and stay on it until the next release. When the stable release catches up to the current beta, then you can switch over to the stable channel. 

 

Thanks.

2018-09-24 08:28:24.798 Info SessionManager: Creating new access token for user bbc71393-d6c8-49eb-9958-10c6c7fab775 
2018-09-24 08:28:24.800 Error HttpServer: Error processing request
	*** Error Report ***
	Version: 3.5.3.0
	Command line: C:\emby-server\system\EmbyServer.dll
	Operating system: Microsoft Windows NT 6.2.9200.0
	64-Bit OS: True
	64-Bit Process: True
	User Interactive: True
	Processor count: 8
	Program data path: C:\emby-server\programdata
	Application directory: C:\emby-server\system
	Constraint: NOT NULL constraint failed: Tokens.DeviceName
	SQLitePCL.pretty.SQLiteException: Exception of type 'SQLitePCL.pretty.SQLiteException' was thrown.
	   at SQLitePCL.pretty.SQLiteException.CheckOk(sqlite3 db, Int32 rc)
	   at SQLitePCL.pretty.StatementImpl.MoveNext()
	   at Emby.Server.Implementations.Security.AuthenticationRepository.<>c__DisplayClass5_0.<Create>b__0(IDatabaseConnection db)
	   at SQLitePCL.pretty.DatabaseConnection.<>c__DisplayClass20_0.<RunInTransaction>b__0(IDatabaseConnection db)
	   at SQLitePCL.pretty.DatabaseConnection.RunInTransaction[T](

[zengzhiping 0]

He's having trouble logging in.

 

zeng - can you log in from a web browser or your phone using these same users?  Are you positive you are inputting the password correctly?

 iOS and web applications login emby server just fine

[ebr 15586]

 iOS and web applications login emby server just fine

 

See Luke's post above.  Did you install the beta and then go back to the stable release?

[zengzhiping 0]

See Luke's post above.  Did you install the beta and then go back to the stable release?

 

I'm no sure .emby server automatically upgrade to the latest version。which stable release can support tvOS12.0?

[Luke 39691]

At this point if you've gone back and forth between beta and stable then you may need to start with a fresh install of the server. thanks.

[guesmsi 1]

I'm also having a problem with login on an Apple TV 4K. 

Accounts can not login 

"Oops.Something went wrong..

error signing in"

 

emby server @debian 9:Version 3.5.3.0 

 

Apple TV 4K : tvOS12.0 - can not login, now working fine

Apple TV 4 : tvOS12.0 - working fine

iOS App - working fine

 

The problem was in the name of Apple TV device, after changing device name it works

 

[Luke 39691]

Thanks for the feedback. We have a fix for that in the apple tv beta and will hopefully be releasing it soon.

[zengzhiping 0]

 

I'm also having a problem with login on an Apple TV 4K. 

Accounts can not login 

"Oops.Something went wrong..

error signing in"

 

emby server @debian 9:Version 3.5.3.0 

 

Apple TV 4K : tvOS12.0 - can not login, now working fine

Apple TV 4 : tvOS12.0 - working fine

iOS App - working fine

 

The problem was in the name of Apple TV device, after changing device name it works

 

 Thank you very much

[corey 315]

@@zengzhiping / @@guesmsi —

 

What we’re your device names when you were having the problem?

[zengzhiping 0]

@@zengzhiping / @@guesmsi —

 

What we’re your device names when you were having the problem?

 

Apple TV 4K device name use Chinese it not works

[Luke 39691]

Thanks, we are looking into it.