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Xbox One App Won't Install/Update

Xbox One Installation Stopped

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#1 Rohanaj OFFLINE  

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Posted 28 August 2018 - 09:51 PM

So there appeared to be an update for the Emby app on my Xbox One, but it kept erroring out as "Installation Stopped" when trying to install it.  Thinking that it would be better to just try a full reinstall of the app, I uninstalled it quick, went back into the store and tried to install it fresh.  Unfortunately, it results in the same "Installation Stopped" error, so I can't get the app installed back on my Xbox now.

 

To make sure it wasn't an issue with Xbox Live, I grabbed three other apps from the store and all three installed correctly without any problems.

 

Any thoughts on why the Emby app seems to be unavailable to install?



#2 Luke OFFLINE  

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Posted 28 August 2018 - 09:52 PM

@FrostByte are you able to reproduce?

#3 nagetech OFFLINE  

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Posted 28 August 2018 - 09:53 PM

Just chiming in, samepeoblem here. I can’t install the app no matter what I do :(

#4 Luke OFFLINE  

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Posted 28 August 2018 - 10:05 PM

We have not been notified by MS of any issues so I would just try it again later. Thanks guys.

#5 nagetech OFFLINE  

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Posted 28 August 2018 - 10:22 PM

Bummer :(

#6 davedick OFFLINE  

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Posted 28 August 2018 - 10:35 PM

I'm also having the same error.  It will start downloading and after about 10 seconds or so, it will say installation stopped.

 

I tried uninstalling and reinstalling and still getting the same error.



#7 nagetech OFFLINE  

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Posted 28 August 2018 - 10:44 PM

Installing other apps seem to work fine, but the emby app keeps failing.

#8 FrostByte OFFLINE  

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Posted 28 August 2018 - 10:54 PM

Yep, same problem here.

 

I'll try again in the morning.


Edited by FrostByte, 28 August 2018 - 10:55 PM.


#9 FrostByte OFFLINE  

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Posted 28 August 2018 - 11:06 PM

The huge 73GB Halo update is downloading just fine though :)



#10 giricns OFFLINE  

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Posted 28 August 2018 - 11:40 PM

Same issue here. Any updates?



#11 Luke OFFLINE  

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Posted 29 August 2018 - 12:42 AM

My previous response contains the latest information. Thanks.



#12 FrostByte OFFLINE  

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Posted 29 August 2018 - 07:41 AM

Tried again this morning a few times and errored again.  The last time I did it from the store and if you click "Details" afterward it pops up with a 0X800B0100 error.  Suggested fix actions on the message were to report it to Microsoft and/or restart and try again.  Restarting didn't help though.



#13 Rohanaj OFFLINE  

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Posted 29 August 2018 - 08:31 AM

I tried this morning again as well, with no success.  I get the same error message as you, FrostByte.  I completely unplugged my Xbox afterwards, including disconnecting the power brick, on the off chance that leaving it unplugged all day will help, but I'm not super optimistic about that working.



#14 Scott310 OFFLINE  

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Posted 29 August 2018 - 10:03 AM

I can confirm that I am experiencing the same issue. When the update wouldn't install I made the mistake of trying a fresh install of the app. Now the app won't install at all.

#15 nagetech OFFLINE  

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Posted 29 August 2018 - 10:27 AM

Yea, I tried uninstalling it and reinstalling it.... now there’s no emby at all :( @Luke are you sure it’s not an emby problem? I can install, reinstall and update all my apps except for emby.

#16 nagetech OFFLINE  

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Posted 29 August 2018 - 11:42 AM

Just throwing more info into the pile....

 

I had another xbox one doing the same thing & I factory restored it, and still the same issue. Anyone have a clue what would be causing this?!?



#17 fistfullofbeer OFFLINE  

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Posted 29 August 2018 - 05:20 PM

Having the same issue with my Xbox One X. The update to Emby is failing with an 'Installation Stopped' message.



#18 giricns OFFLINE  

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Posted 29 August 2018 - 05:29 PM

So 18 hours later and still no update? I too was getting the 0X800B0100 error, which I reported to XBOX LIVE and haven't heard anything from them either. Now when I try, I am getting 0X80070005. It's not a connection issue, because as others have stated, other apps are updating with no issues. When I try to install, it downloads for a few seconds and then the error pops up stating Installation has stopped. I try again, same thing. Restarting the system does nothing. 



#19 Luke OFFLINE  

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Posted 29 August 2018 - 05:32 PM

I think there is just a glitch in the store with some apps right now. I submitted a new update this morning and it went through and is already publishing. it's just on the install side that there is a problem.



#20 xxJonoxx OFFLINE  

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Posted 29 August 2018 - 05:35 PM

+1 Sad Panda :(


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