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Trailers button missing


Michael K.
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Michael K.

I've noticed that on Apple TV that the Trailers button is missing on many titles. I see the Trailers button on very few titles when compared to using the web browser and iPhone app. E.g.: I have the option to watch a trailer on the Firefox or iPhone, but not Apple TV. Please advise, thanks.

 

Apple TV 4K with tvOS 11.4.1 (15M73)

Apple TV Emby Version 1.2.14

Trailers Plugin 1.1.6.0

 

Server log attached

Log.txt

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Michael K.

Yes, it seems there is a YouTube logo on the trailers in the web app, for the movies that are missing trailers in the Apple TV. 

 

Is there a limitation or intended function that the Apple TV app doesn't link up to the YouTube trailers?

Edited by Michael K.
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  • Solution

We currently don't have the ability to launch the youtube trailers in apple tv, so that's why they're not supported. You would need to have a local trailer for the movie in order to get a trailer button.

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Michael K.

Okay, understood. Thanks for clarifying this functionality. I don't think it's too much trouble to have the trailers locally, so I'll play around with that.

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